Our patients are our top priority. We welcome your feedback at all times, both the positive and the negative. We will make every effort to address and resolve your concerns in a timely manner during your time at Baylor Scott & White Health. If your concerns have not been resolved by staff or leadership for the area involved, please contact Patient Relations. Patient Relations serves as an advocate for our patients and a liaison for staff to address your concerns and facilitate a resolution.

A primary care physician, or primary care doctor, is your first stop when you are sick or in need of healthcare servicesincluding your annual physical, immunizations, prescription refills, cold or flu symptoms, a sore throat, minor injuries, back pain or even suspected broken bones.

Especially when it comes to chronic conditions,like diabetes, high blood pressure, high cholesterol or congestive heart failure, your primary care doctor is the one who provides the frequent monitoring and consistent voice in your care. Find a list of all of our primary care clinics in Texas.

Walk with a Doc is a monthly walking program during which a Baylor Scott & White provider speaks briefly about his or her area of expertisefrom tips for avoiding heat stroke or managingallergies to steps to help maintain mental wellness.

Baylor Scott & White Urgent Care offers comprehensive, quality care for a variety of illnesses and injuries. Our providers treat patients of all ages (6 months and older) at our walk-in clinics seven days a week.

Our urgent care clinics use an electronic health record that connects your care with Baylor Scott & White doctors and hospitals for seamless coordination. With theMyBSWHealth Appand online portal, our patients can:

We are encouraging all patients experiencing fever, cough, shortness of breath, sore throat, weakness, muscle pain, diarrhea, vomiting and/or loss of smell to first visit MyBSWHealth for a free online COVID-19 screening

As always, if you are experiencing a medical emergency, call 911. Notify the dispatch personnel that you have or are being evaluated for COVID-19. If available, put on a face mask before emergency medical services arrive.

If the newborn is in the NICU, mother and father or partner are allowed. If the mother has multiples, only mother and father or partner can provide care and parents are able to leave and return to the hospital. Depending on the hospitals guidelines, some parents may be allowed a support person(s) to help care for newborns in the NICU must be the same visitor(s) wearing the infant security band for the entire stay.

For mothers who deliver at home but need to be admitted to the hospital for further care, the newborn can remain with the mother, as long as a support person is present to be responsible for the newborn.

Depending on the delivery and hospitals guidelines, the parents intending to raise the child can be present during the delivery, however, they cannot be present during a cesarean birth. Both parents may stay in the postpartum room as long as they do not leave the hospital. A support person will be allowed to remain with the surrogate mother throughout her stay.

If the patient allows an infant security band to be provided for one of the adoptive parents and the newborn is intended to room with the adoptive parent(s), then the adoptive parent(s) will be allowed to care for the newborn but should not leave the hospital. The birth mother is allowed a support person during her stay. If the patient does not allow an infant security band to be provided to anyone and the baby is staying in the birth mothers room, then the adoptive parents cannot come in as approved visitors.