Great Smiles of Rockford Ltd

Great Smiles of Rockford Ltd - General dentist in Rockford, IL
780 N Mulford Rd #3855, Rockford, IL 61107
Closed
Opens today at 8:00am
SundayClosed
Monday8:00am - 5:00pm
Tuesday8:00am - 5:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 4:00pm
Friday8:00am - 12:00pm
Saturday8:00am - 12:00pm
Great Smiles of Rockford Ltd - General dentist in Rockford, IL

Dr. Shalise Holt attended The Ohio State University and graduated with a B.S. in Human Nutrition. She continued her education at the University of North Carolina at Chapel Hill, where she received her Doctor of Dental Surgery degree. She went on to receive an M.S. in Oral Sciences as well asa Certificate in Orthodontics at the University of Illinois at Chicago.

Reviews

Rating 3.0 out of 5 based on 2 reviews

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Nikki
5 years ago
I hate to give him a bad review because he is a really good dentist. However, the office staff is rude and incompetent and if you don't pay attention, you will be overcharged due to their errors. My son needed a crown on his front tooth. I paid the deductible on his first visit for the exam. An estimate was sent to the insurance company and a few weeks later I was given my portion. When I went to pay, I was quoted a price that included the deductible that was already paid. I let them know, they looked it up and agreed that it was paid. I then made the full payment minus deductible. Soon after my son's crown was started. I then get a phone call, requesting payment, to which I replied I am paid in full. Again, she checks the records and says ok, I see it. Disregard. Come today, I received a bill. I called the office and she says it must be what the insurance didn't pay since it was an estimate. After being probed further (because I want to know exactly, not a "guess" of what it must be from), she states she will look into it because "I owe something, but probably not that amount." I then state that I probably owe nothing, considering the prior discrepancies where they had not recorded my payments correctly. She then very rudely proceeds to tell me that those conversations never happened because it would have been with her and she knows it's not true..So basically she called me a liar. If you end up going here, watch your bills very closely. The person in charge of this is not very capable. I know i won't be back.


Nikki
6 years ago
I hate to give him a bad review because he is a really good dentist. However, the office staff is rude and incompetent and if you don't pay attention, you will be overcharged due to their errors. My son needed a crown on his front tooth. I paid the deductible on his first visit for the exam. An estimate was sent to the insurance company and a few weeks later I was given my portion. When I went to pay, I was quoted a price that included the deductible that was already paid. I let them know, they looked it up and agreed that it was paid. I then made the full payment minus deductible. Soon after my son's crown was started. I then get a phone call, requesting payment, to which I replied I am paid in full. Again, she checks the records and says ok, I see it. Disregard. Come today, I received a bill. I called the office and she says it must be what the insurance didn't pay since it was an estimate. After being probed further (because I want to know exactly, not a "guess" of what it must be from), she states she will look into it because "I owe something, but probably not that amount." I then state that I probably owe nothing, considering the prior discrepancies where they had not recorded my payments correctly. She then very rudely proceeds to tell me that those conversations never happened because it would have been with her and she knows it's not true..So basically she called me a liar. If you end up going here, watch your bills very closely. The person in charge of this is not very capable. I know i won't be back.


Tiffany Meyer
6 years ago
Amazing doctor today was my first visit and he took really good care of me. This is defently my new dentist!!!


Tiffany Meyer
7 years ago
Amazing doctor today was my first visit and he took really good care of me. This is defently my new dentist!!!


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