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Richard McGravy Samuelson Von Pepestine III
2 years ago
Worst dentist I've ever been to. The first red flag from them was I had a filling-redo scheduled in the morning at around 10am. Apparently they were short staffed that morning, but instead of asking me to reschedule, they just changed the time to two hours earlier and tried to confirm it like that was the time I chose. I told them that wasn't the time I scheduled, and I had the email confirmation to prove it. I got over 5 fillings redone by them, and it was one of the most unpleasant experiences with dentists ever. I am an adult man with a large mouth, but apparently they needed to use a bite block for the entire 6+ hours they did the fillings. They later noticed I had an "abnormal" mark in my front tooth in the x-ray and told me they believe my tooth was broken by the root and had to be removed. They said they would refer me to a specialist to make sure. Two months later I get a call from them trying to schedule me for a root canal. I ask them why I wasn't referred to a specialist and they say they want to just go ahead with a root canal, even though they had originally said they would refer me to a specialist and the tooth would have to be removed. At this point I was suspicious of them so I went to a different dentist to get my teeth examined, and guess what. They told me nothing was wrong with my tooth! This place is extremely shady and unprofessional. At this point, I believe that I didn't even need all my fillings redone, they probably just scheduled me for the long, painful and uncomfortable process so that they could make more money. The fact that they would be so greedy is sad and reflects the grim reality that patients covered by MediCal have to face when finding trustworthy providers.

Botero Fob
2 years ago
Worst dentist I've ever been to. The first red flag from them was I had a filling-redo scheduled in the morning at around 10am. Apparently they were short staffed that morning, but instead of asking me to reschedule, when they just changed the time to two hours earlier and tried to confirm it like that was the time I chose. I told them that wasn't the time I scheduled, and I had the email confirmation to prove it. I got over 5 fillings redone by them, and it was one of the most unpleasant experiences with dentists ever. I am an adult man with a large mouth, but apparently they needed to use a bite block for the entire 6+ hours they did the fillings. They later noticed I had an "abnormal" mark in my front tooth in the x-ray and told me they believe my tooth was broken by the root and had to be removed. They said they would refer me to a specialist to make sure. Two months later I get a call from them trying to schedule me for a root canal. I ask them why I wasn't referred to a specialist and they say they want to just go ahead with a root canal, even though they had originally said they would refer me to a specialist and the tooth would have to be removed. At this point I was suspicious of them so I went to a different dentist to get my teeth examined, and guess what. They told me nothing was wrong with my tooth! This place is extremely shady and unprofessional. At this point, I believe that I didn't even need all my fillings redone, they probably just scheduled me for the long, painful and uncomfortable process so that they could make more money. The fact that they would be so greedy is sad and reflects the grim reality that patients covered by MediCal have to face when finding trustworthy providers.

Ashley Fierro
2 years ago
In love, I got referred here from western dental across the way near sizzlers It's clean the whole staff and I mean from the receptionist to the office manager to the dentist to each one of the lady's inb the back everyone was so nice. They didn't offer the service I needed but I stayed as a patient for other services and really it's a great place!

Fidela Gonzales
2 years ago
First visit, waited 2 1/2 hours, requested a consultation, didn't get it. Left very unhappy.

Niqui McCoy
2 years ago
Honestly I was so upset about today's encounter with the receptionist, not only did I report them to Yelp and Google, I reported them to the BBB. My company is apart of the BBB and made sure I expressed my feeling about how unprofessional this company. I hope you all do the same.

Iris Diaz
2 years ago
Dentist was rude and the price was so high for no no satisfaction guaranteed. They left gaps between my teeth. Gave gift cards for a 5 star review

gennavie novella
2 years ago
SUPER UNPROFESSIONAL IVE BEEN HER MULTIPLE TIMES WHEN THEY SWITCHED DRS THEY PUT ME ON A WAITING LIST WHICH BY THE WAY WAS WORTHLESS BECAUSE THEY NEVER CALLED. ON TOP OF THAT THEY NEVER ANSWER THEIR PHONE AND WHEN I FINALLY ASKED FOR AN EMERGENCY APPT BECAUSE THEY NEVER CALLED ME AND MY DAUGHTER IS IN PAIN THEY SCHEDULED ME AT 1:00 WHICH EVERYONE KNOWS AT THAT TIME PEOPLE HAVE WORK AND SCHOOL SO SINCE I HAD NO OTHER OPTION AS A SINGLE MOM I LEFT WORK ON MY LUNCH DROVE ACROSS TOWN TO GET MY DAUGHTER REMOVE HER FROM SCHOOL AND TAKE HER TO THE APPT BUT SINCE I DONT KEEP A COPY OF HER INSURANCE WHEN IM AT WORK AND NO ONE SAID ANYTHING WHILE MAKING THE APPOINTMENT I FIGURED SINCE IT WASNT MY FIRST TIME I WOULD BE FINE BUT THEY COULDNT FIND NO RECORDS AND WANTED TO RESCHEDULE ME AND KEPT BRINGING UP HOW I HADNT BEEN THEIR IN A LONG TIME AS IF I WASNT THE ONE WAITING ON A CALL BECAUSE YOUR DR HAD A FAMILY EMERGENCY.THEY DO NOT CARE ABOUT THEIR PATIENTS AT ALL.

Yancy Ramirez
2 years ago
Made an appointment for my 2 year old and when I called to re check what time his appointment was she notified me that they no longer have a dentist that specialize with children so now I have to call my insurance and find a different place , I just wish they cared about patients that already had an appointment and would have notified me sooner !

Heather West
2 years ago
I do not recommend taking your children here to get root canals done. The dentist that does the root canals is a very cold hearted person and scares children. If your child even asks him a question about the procedure he gets angry and walks off and says he can't do the procedure. (He did this one 2 seperate appointments) This was a waste of time and traumatizing event. I will never return to this office again or recommend it to anyone.

Jazmine Beeman
2 years ago
MY APPT WAS SCHEDULED FOR 10am waited 3 hours for them to tell they need to obtain authorization through my insurance. Mind you they called me prior to my appt to see if I could come in early wasn't able to I asked if they had anything for the following week, nothing fitting my schedule so I kept my 10am appt only because rep said if not we can keep you at 10 I agreed. Obviously they knew they were running into schedule conflicts but yet we agreed on my 10am appt the very SORRY EXPLANATION WAS SOMEBODY WAS EXPERIENCING PAIN. My pain was sitting there for 3 hours to get a prescription DO NOT SCHEDULE AT THIS OFFICE this office is scheduling to many people at once that's a sign of money hungry!!! Do you really care for your patients because taking up peoples time for 3 hours and try to place blame on patients pain is not a dental provider I want in mouth!!!

Edward Randolph Jr
2 years ago
I had a good experience with the hygienist Annette!

Maria Maravilla
2 years ago
This location has Amazing staff and always so welcoming

Edgar Granados
2 years ago
Very professional hurtles and fast

mia varela
2 years ago
my last dentist was really rude and not gentle at all. when i came to this one they are really nice and talkative and gentle with me. and they don't take their time when they wanna get ur teeth done they get it done as fast as they can !

Andrew Her
2 years ago
Every time I visit I am informed on what procedures I will be going through. The waiting is short and the staff are very caring. Dr. Valencia and Maria alway make sure I am comfortable and check up on me during their work on my teeth.

LaDawny1
2 years ago
Wonderful office, such incredibly nice staff. They were not only able to switch my son's appt for my daughters and change it to a morning because of his dental emergency, but they still kept my daughter's afternoon appt. Very comfortable office and genuine people!!

Gabrielle Fernandez
2 years ago
Friendly staff. Very quick and efficient. Found my dentist office :)

Renee Tyrcha
2 years ago
Had a deep cleaning today. Gentle and effective service w a smile!!

jacqueline cardenas
2 years ago
Highly recommend! The staff is very caring, and nice! They made my experience enjoyable, comfortable, and answered any questions I had during my appointment. They did not disappoint! (:

Iieska Packard
2 years ago
I came to Golden Valley Smile with a hope that they will be able to help me achieve a smile that I've wanted for my whole life. Dr Velencia is very thorough doctor and he really take care of his patients. Maria the dental assistant is awesome...Thank you GVS for giving me a smile.....