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Ilaria Hanson
3 years ago
I booked a visit for a checkup/routine cleaning a month ago. I received a confirmation the Friday before my appointment (which was at 11am also received a confirmation business card with my time at 11.) I arrived to their office accordingly only to be told that my appointment was accidentally booked at noon the receptionist apologized I understood and was willing to rebook my appointment only to be rudely interrupted by her saying I couldn't do any visits (checkup and next day cleaning ) because that morning the dentist told her he wasn't willing to see me without ability to do the X-ray before my cleaning. I had explained to her that prior Friday during the confirmation call that I was pregnant i had asked her whether I had to move my appointments and/or cancel she confidently said it wouldn't be an issue. Regardless I totally understand mistakes and misunderstandings. This lady was purely unprofessional she called me out of my name for asking what time they opened and why I didn't receive a call that morning before my appointment. While being composed even after the unessecary arrogance I asked to speak to her supervisor she told me she was her own boss. Following her statement She rudely told me that I could go "yell" at someone else because she wasn't going to help me.. keeping my composure I took my medical history papers and asked her to toss them for me because I would go seek care elsewhere. Walking out she yelled after me (in front of someone in the waiting area) that I was crazy. I feel humiliated, my time was wasted. I don't even mind being treated the way I was I just do not want anyone else to go through what I had to.

Ilaria Hanson
3 years ago
I booked a visit for a checkup/routine cleaning a month ago. I received a confirmation the Friday before my appointment (which was at 11am also received a confirmation business card with my time at 11.) I arrived to their office accordingly only to be told that my appointment was accidentally booked at noon the receptionist apologized I understood and was willing to rebook my appointment only to be rudely interrupted by her saying I couldn't do any visits (checkup and next day cleaning ) because that morning the dentist told her he wasn't willing to see me without ability to do the X-ray before my cleaning. I had explained to her that prior Friday during the confirmation call that I was pregnant i had asked her whether I had to move my appointments and/or cancel she confidently said it wouldn't be an issue. Regardless I totally understand mistakes and misunderstandings. This lady was purely unprofessional she called me out of my name for asking what time they opened and why I didn't receive a call that morning before my appointment. While being composed even after the unessecary arrogance I asked to speak to her supervisor she told me she was her own boss. Following her statement She rudely told me that I could go "yell" at someone else because she wasn't going to help me.. keeping my composure I took my medical history papers and asked her to toss them for me because I would go seek care elsewhere. Walking out she yelled after me (in front of someone in the waiting area) that I was crazy. I feel humiliated, my time was wasted. I don't even mind being treated the way I was I just do not want anyone else to go through what I had to.

Jon
5 years ago
A very good practice Dr. Jacobs and his staff are excellent. A+

Brittany Baker
5 years ago
Very nice staff. Everything explained from treatment, billing, follow up, etc. Dr is very nice and after looking at other review I disagree with the heavy handed and sterilization as he is as gentle as can be depending on how the patient cooperates or tongue gets in the way. Is very conscientious of sterilization and using new gloves even after just putting brand new ones on if he sees or anyone accidentally touches something moving around that they shouldn't have.

Jon
6 years ago
A very good practice Dr. Jacobs and his staff are excellent. A+

Brittany Baker
6 years ago
Very nice staff. Everything explained from treatment, billing, follow up, etc. Dr is very nice and after looking at other review I disagree with the heavy handed and sterilization as he is as gentle as can be depending on how the patient cooperates or tongue gets in the way. Is very conscientious of sterilization and using new gloves even after just putting brand new ones on if he sees or anyone accidentally touches something moving around that they shouldn't have.