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Rachel Sensenig
a year ago
Very pleased with my first visit, which included x-rays and an exam. It was easy to set up an appointment (I filled out a form on their website, and then they reached out to me for more information), and the staff were all very friendly and helpful. They clearly explained the costs behind the cavities I need filled and what my insurance covers. If you bike, there's a place to lock up your bike right out front.

Ana Cabral
a year ago
Dr.Raymond was great and the service was excellent. I had to have a couple extracations and had to get dentures, the dentist was amazing and took great care of me. He gave me my smile back.

Marcos Borba
a year ago
I'll never come back. I do have the same experience has Stepen costumer review bellow "treatment plans are not accurate to what is given" keeping put pressure on u to do the work and make u sighed to confirm the plan "99,00" and high price for any treatment. Cuidado com este lugar. Voce poderes pagar $1,000.00 por uma limpeza, memo usando o "plano de 99,00", que eles tem.

Emily Wang
a year ago
Overall good experience here but there are a couple points for improvement. I had my wisdom teeth taken out by Dr. Kirill Klimashov so most of my feedback is regarding that appointment, but I was also evaluated by Dr. He. The good: orderly and professional office. Dr. K was very communicative during the procedure and would frequently give updates on what was happening next. It went smoothly. The instructions on aftercare were clear and he prompted for questions at several points. Dr. He was very kind and clear in the evaluation. Needs improvement: The consent form for the extraction was given after local anesthetic had been administered. This psychologically discourages backing-out, and while I doubt anyone backs out after reading the form, it would be more courteous to go over the form first. Dr. K explained it is more efficient to let the patient read the form while the anesthetic kicks in, but efficiency is not everything. It's important for me to think that the provider has my best interest in mind above all. Breezing past consent forms does not give that impression. Secondly, during the previous evaluation, the insurance coverage was not explained well. The receptionist mentioned that the coverage for extracting different wisdom teeth might be different because they are coded differently. This was not true with my insurance, and I very highly doubt so as well for most insurances. This lead to unnecessary confusion and stress, and I had to call the insurance company about it to work out the best plan for me. Insurance coverage is complicated, and in reviewing the estimates, the receptionist could do a better job of mentioning all the factors that are likely to affect how the numbers turn out. Furthermore, the treatment plan was not assembled in a very organized fashion. I do not remember the name of this receptionist. Lastly, Dr. K prescribed a course of antibiotics following the extraction. I see that this is somewhat common, so no complaints. However, he also suggested probiotics to go with them. This was not a rigidly given suggestion, but I think it's important to further mention that there currently lacks strong scientific evidence that oral probiotics help at all in this case. In fact it could easily swing the opposite way. I don't appreciate the impression of a Dr going along with a popular opinion (probiotics are always beneficial) that lacks scientific evidence. So the probiotic recommendation could be dropped entirely or given with more caveats, in my opinion. Once again, an adequate experience overall but in this country, with the rates we pay for medical care, and as important conduits between the public and scientific communities, providers should be held to the highest of standards.

Stephen
a year ago
Horrible dentist treatment plans are not accurate to what is given at visit they charge you what they believe is covered. Then charge you again after visit. I didn't even receive some of the services the charged my insurance. Also very big on up selling teeth whitening guards and more. They remind me of a car salesman. Don't go here unless you like throwing money away

juan carias
a year ago
really professional explaining everything good and clearly i fill happy with all personal on gentle dental

Alfonso Barrios
2 years ago
Had a great experience with Dr. Gervasio. Very professional and helpful. Will definitely come again.

Kacee Kings
2 years ago
Friendly , time keeping and gentle 100% professionalism

Marta Pleitez
2 years ago
(Translated by Google) I felt very good, the people who work there are super friendly (Original) Me senti muy bien las personas.que trabajan alli son super amables

Christian Cmehil-Warn
2 years ago
EDIT: After reaching out the front office was able to resolve the issue! It's a shame that the office is pulling billing BS because otherwise my service was nice. The advertised $57 new patient deal is subject to a number exceptions, including if you *use your insurance*. My bill is now $300+ for the exact same services as the deal because of this hard to find fine print. I DO NOT recommend because of their front office shenanigans.

Monica B
2 years ago
My hygienist Yen was wonderful, exceptionally gentle and caring. Dr. He has been my dentist for over two years. I drive over an hour to his office because he is the BEST dentist I have had in my life, always kind, he explains everything in detail, highly professional and personable. He takes the time and performs quality work. I highly recommend him. The staff at the front desk are very friendly. I have to thank Jesse for helping me to get my appointments between the times I asked for so I could avoid traffic ;) also, a big THANK YOU to Priscila for clearing up the confusion with the insurance company and for calling back to let me know.

Kamila Mustafina
2 years ago
I came to Gentle Dental with two problematic teeth that, as another dentist told me, had to be extracted. I came to Gentle Dental for a second opinion, and I am very glad I did. Dr Mingcan He explained everything very clearly and I could feel that he really wants to help keep my teeth healthy long-term and not just wants to rip me off (like many other doctors unfortunately do!). Not only he saved both of the teeth, but also explained every part of the process and only proceeded to the next step upon my approval. He was also very clear about the costs before every procedure, so that I don't sign up for an expensive procedure without knowing it. He perfected every step even if it was creating more work for him (e.g. made a new crown at no cost so that the colour matches better). He gladly answered all my detailed questions about the procedures and equipment, so I can see he is knowledgeable and really enjoys his work. It is very nice when a dentist has high moral standards and treats you like a human being!

Steven Mattos
2 years ago
The receptionists Carmen and Valerie were very helpful and friendly.Doctor He did an awesome job on my crown,thank you

Lindsay Porter
2 years ago
I usually hate going to the dentist, however, everyone at the office is so kind and so friendly. They have really gone out of their way on multiple occasions to make me feel comfortable. Also, I never have to wait for very long in the waiting room and Dr. He always takes the time to answer as many questions as I have and to explain results, test, etc. Highly recommend!

Helio Goncalves
2 years ago
(Translated by Google) simply the best (Original) simplesmente o melhor

Jeani Rome
2 years ago
Absolutely worthless. Called at 9a for an emergency appointment. Was told I could get seen that day. Get a call back 6 hours later saying I wouldn't be seen until the next day and most likely not even get the work I needed. Way to waste my limited time

A Q
2 years ago
Dr. Kotak and her dental team are amazing. Her Orthodontic Coordinator is great. Her assistants are very kind and professional. I do recommend Dr Kotak for your orthodontic treatment. I am very happy with my results.

Gerard Johnston
2 years ago
Terrible customer service at this location mis-information regarding costs and then subsequent bills not covered by insurance. No responsibility taken when informed as well as no callback when enquiring about charges. Would recommend staying away from this location not at all professional

cheryl montecalvo
2 years ago
Dr JanGan was the best. Patient and kind and courteous!! She worked on me with a very difficult tooth for over 4 hours. I can't thank her enough for her patience and true kindness for this difficult task. And the office staff were the best!! Thank you to the most pleasant people.

Makonnen Fenton
2 years ago
I am not a big fan of the dentist. At Gental dental in twin city plaza Carmen made me feel very comfortable. The space is very clean and prices are very competitive. I definitely recommend getting and dental work done here.