Roderick Place was named COO of InterDent in 2017 and assumed Co-Leadership as Chief Executive Officer in 2018. Mr. Place has extensive experience transforming private equity backed healthcare companies through his strategic leadership, focus on operational excellence, clinical leadership collaboration, and structuring of field operations and corporate support teams. Mr. Place is also accomplished in leading boards and executive teams through expansive growth in mergers & acquisitions, DeNovo, due diligence and market consolidation. Before joining InterDent, Mr. Place served in executive level operations roles with Western Dental, MedQuest Associates and Alliance Healthcare. Mr. Place is also the Managing Director and Co-Founder of MedSummit Solutions, LLC. He holds a Bachelor of Business Administration with an emphasis in Accounting from Grand Valley State University.
Matthew Wickesberg joined InterDent as EVP/CFO in 2016 and assumed Co-Leadership as Executive Vice Chairman two years later. In 2019, he was further elevated to Co-Chief Executive Officer. Mr. Wickesberg is an experienced board member, executive officer, and lender with a deep background in multi-site hospitality and healthcare industries. He is also experienced working with lending institutions and private equity firms through structuring capital, due diligence, mergers & acquisitions, and uncovering portfolio synergies. Prior to joining InterDent, Mr. Wickesberg served in various senior finance roles with HOA Restaurant Group, ZTejas, Inc., and GE Capital. Mr. Wickesberg received his Bachelor of Science in Finance from Oklahoma State University and his MBA from Thunderbird School of Global Management.
Dr. Heather Hawkins has committed her career to patient care while understanding current healthcare trends and value-based comprehensive care. Dr. Hawkins has an expansive clinical, academic and operational background, including leading medical-dental integration as well as quality and risk management for multi-site healthcare organizations. After 12 years of practicing general dentistry, she expanded her skills with several key roles in academia. In 2012 she joined the team at Adventist Health in Northern California, a multi-site health care organization with over 5,000 medical and dental staff physicians, as the Director of Quality. In her leadership role there, Dr. Hawkins led expansion and integration across the health system with medical and dental clinic management and an emphasis on comprehensive care models addressing patient risk factors, active disease and preventative measures. Dr. Hawkins earned her Doctor of Medicine in Dentistry (DMD) from Nova Southeastern University in Florida and her Advanced Education in General Dentistry Certification from Virginia Commonwealth University.
Dr. Manu Chaudhry has dedicated his career in the pursuit of dental health care, improving clinical quality and access to care, and transforming delivery of care to improve overall health outcomes. He is a dynamic and mission-driven leader with extensive leadership experience over multi-region dental practices, and has also founded multiple collaborative organizations that reduce oral and overall health disparities. Dr. Chaudhry is a board member of Healthier Kids Foundation and holds a Masters of Science in Biomedical Engineering from the University of California, San Diego and earned his Doctor of Dental Surgery from University of the Pacific.
Sandra Lau is a seasoned legal adviser with over fourteen years experience acting as General Counsel of multiple dental healthcare corporations. Ms. Laus responsibilities include advising executive management, supporting strategic growth initiatives, overseeing all aspects of the corporate legal function including HIPAA, state and federal regulatory compliance, corporate transactions and governance, mergers and acquisitions, and risk and litigation management. Before Joining InterDent, Ms. Lau served as General Counsel at Western Dental. Ms. Lau holds a Bachelor of Arts from the University of California, Los Angeles and a Juris Doctor from Loyola Marymount University.
Bernard Piccione has extensive experience across a wide range of industries delivering complex enterprise-scale information technology solutions to achieve major global business value and objectives. Mr. Piccione excels at driving sustainable business growth through IT modernization, solution development, and global transformation initiatives while building strong partnerships to better leverage technology solutions. Prior to joining InterDent, Mr. Piccione served as CIO for Ingenuity Advisory Partners, Inc., Complex Care Solutions, Inc., and MagnaCare. Mr. Piccione holds a Bachelors and Masters in Computer Science from Boston University.
Darrin Kellaris is a senior marketing executive with over 20 years experience specializing in digital marketing, social media, and brand strategy. Mr. Kellaris offers a record of success in creating and driving marketing strategies that strengthen revenue, margins, and market share by elevating brand authenticity and relevance. At InterDent, he leads all aspects of marketing including digital and social media, brand positioning, and performance analytics. Prior to joining InterDent, he led marketing efforts at The Coffee Bean & Tea Leaf and IHOP. Mr. Kellaris holds a Bachelor of Science in Business Administration with an emphasis in Marketing from San Diego State University.
Diane Stern brings almost 20 years of dental services organizational experience specializing in organizational design and strategic partnering. Ms. Stern is responsible for Human Resources planning and strategy for recruiting, retention, benefits and performance management. She built her HR leadership experience through roles at Coast Dental, PrimeCo Wireless Communications and LabCorp where she focused on employee programs to increase engagement and satisfaction along with operational efficiencies. Ms. Stern holds a Bachelors degree in English Literature, Education, and Business from the University of Tampa and volunteers at KMR Group Foundation.
Reviews
Rating 2.9 out of 5 based on 56 reviews
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newest oldest highest lowestmari reyes
a year ago
I miss the staff that use to work there. The staff now do not listen to my concerns or to my financial concerns as to what my insurance covers! I was told this is what you need to have done and we cannot do anything else for you regardless of what your insurance pays for it or not you need to pay for whatever you need to have done! The staff are not willing to work with me! not good customer service! won't be coming back.
Patrick Schommer
2 years ago
Never able to get a hold of a real person. Always have to leave a voice message or a message with their call service company. Rarely got a call back. Front desk woman kind of rude. Final straw was had an appointment on a specific day and time. Confirmed it several times with them by text and email. On the day of the appointment I received two phone calls within 30 seconds of each other with no voice message left. Called back within 10 minutes but went directly into voicemail. Evidently the appointment was canceled and when I showed up to the front door the lights were off and the doors were locked. No email or voicemail was ever sent. Called and went directly into voicemail and left a voice message. No follow up call was ever given to me or email sent. I'm done with these people. I would not advise my friends or family to go here.
Chelsey Gross
2 years ago
I had to work there about a year ago and it was actually really fantastic and the nurses and doctors were wonderful but after covid they hired some rude people I lost my insurance due to covid and then when I got it back I try to schedule an appointment and the lady was very rude to me over the phone and told me she did not take my type of insurance even though my insurance said that specific dentist did take my insurance she told me she would give me a call back and I never received one I've been calling 3 days a week for the past 6 months and no one has bothered to call me back it is almost impossible to get a hold of anyone I've left about 12 messages now and not one call back
Mike Janus
2 years ago
Front office - couldn't identify my insurance as dental insurance, even though it was clearly dental insurance. Made me call them at my first appointment and it was easily cleared up. Didn't record my second appointment because their data base went down. Dr. seemed more interested in selling me a crown than cleaning my teeth. Second half of the cleaning was half hearted at best even after a delay due to staff shortage.
Hana Michaelson
2 years ago
Great practice, wonderful dentist and staff! I highly recommend and am very pleased with my experience as a patient here.
Jenifer Johnson
2 years ago
It has been close to 10 years since I went to this office. It was a horrible experience, like a few other reviewers have stated, it is disorganized and noisy. There was child having work done and he was screaming. The tech told me his parents couldn't afford to pay for the numbing medication. My personal experience was having a crown replaced and it was rushed and painful. Definitely not gentle. Then, just recently, I received a notification from their accounting department in the state of Washington informing me that I had a couple hundred dollar credit with their office. Are you kidding? After approximately 10 years, someone just noticed the credit? They included a form for me to sign to allow them to refund my money. Stay away, they have dishonest business practices and awful dental procedures.
Tana Chum
2 years ago
Seem like I get over charged every time I go here. Never gives me a receipt for what I am getting charge with. Always a hidden fee with something.
Cheryl Settle
2 years ago
Love the staff during this strange time of Covid! The Dr. was very kind & gentle. Staff was very helpful. 1st Dentist I've seen in a very long time that LISTENED to me regarding my care.
mari reyes
2 years ago
I miss how the staff that use to work here the staff that are there now do not listen to my concerns or to my financial expenses as to what my insurance covers I was told this is what you need to have done and we can not do anything else for you regardless if your insurance pays for it or not you need to pay for whatever you need to have done. The staff are not willing to work with me not good customer service won't be coming back.
Michael Pote
2 years ago
Just drove an hour in the rain to arrive on time at this office. It took three weeks to get the appointment and during that time I received numerous emails and text messages to make sure I arrived on time. When I arrive, the woman didn't even look up from her computer but while working on something else informed me that there was a problem with my insurance so there was no appointment. I offered to resolve the matter and they were quick to shut down and discussion or offer alternatives. Awful service. So unprofessional. I can only imagine what the care is like.
Patty Cisneros
2 years ago
Had a five star experience at Gentle Dental everyone was very kind and helpful! The staff and doctor were all extremely knowledgeable and answered all my questions. There was no price changes in the middle of the visit they were extremely thorough. First place I have been to that is like that. Without a doubt I recommend Gentle Dental to all who are looking for a new dental office!
Caitlin Bishop
2 years ago
I'd been going to this place since I was a kid. The last few years it's really changed. I experienced passive aggressive staff 3 or so years ago which was never the case when I was growing up there. For example, the hygienist tried to talk me into getting my teeth whitened. I said no thanks. She said, "Well if you're ok with your teeth like that..." Around that time they rescheduled me 3 times in a row because the hygienist's schedule kept changing. (I came back after all that and even one of the staff expressed surprise that I returned). In December, I called to reschedule an appointment and they didn't have it in the books (good thing I called!) I didn't put it in my calendar randomly. The receptionist offered a Saturday appointment which I happily accepted. But when I arrived, the doors were locked and the phone went to voicemail. I sent them an email as well with proof of their confirming my appointment for that day. They never got back to me to follow up and apologize. I picked up my records and they were perfectly nice of course. So ya know - there's nice things too. Hope the best for them and that they get out of their funk.
Nicholas Proestos
2 years ago
Made an appointment over a week in advance, requested time off work, then received a call during the work day 3 days before hand that my appointment had been canceled. Made another appointment and resumed my workday, received another call that my appointment had been canceled again. When I asked what was happening it turns out they kept trying to make appointments at the same location (Petaluma) even though I was requesting Santa Rosa and the Petaluma location was calling me to cancel after they made the appointments. Roughly 30 minutes on the phone later and I am told they don't have appointments for the day I requested off work over a week prior and there wouldn't be another appointment available for around 3 weeks. Turns out they only have dentists in on Wednesdays as well
alex morales
2 years ago
Had a great time coming in
Susan Savage
2 years ago
I keep getting texts to call and schedule an appointment for incomplete dental work. I've called several times and left voicemails but have never received a call back. I also never received a call back regarding severe pain after a root canal. I ended up having to go to the emergency room to relieve the pain. I'm so happy I found a new, caring, and professional dentist that RETURNS MY PHONE CALLS.
linda S
2 years ago
This place is the WORST. They never awnser your phone calls. Will change your appointment without consulting YOU, the PATIENT of this change. Twice.TWICE They have been CLOSED on the day they have sheduled an appointment. When confronted with this they offered no apologies nor an actual explanation. I will Never Do business with them. Never come here.
Patty Marken
2 years ago
This dental office is not open every day. They do not return phone calls in a timely manner. I had to wait 24 hours for a call back. I had called as an existing patient and got voice-mail. The following day I called again and got voice mail I tried calling in as a new patient and that call was answered. The dentist at Gentle Dental seemed to be very overbooked. Not a great experience.
nicholas thornton
2 years ago
They sent me a reminder to be at their office. Which I took time off work to do. When I got there at 0900 on a Thursday there was no one in the building/working. Dont recommend if you're busy and value your time.
Shaun Vice
2 years ago
The only reason we are still a patient here is because of Dr. Bryan! I keep wanting to ask her why she chooses this practice! Every time I come in her equipment is not set up for her or not working. The front office is not organized at all. It is next to impossible to get someone to answer the phone. They offer a nice discount plan which is really the only reason we have put up with this. As soon as we get our treatments we will be looking for another dentist sadly!
Patty Cisneros
3 years ago
Had a five star experience at Gentle Dental everyone was very kind and helpful! The staff and doctor were all extremely knowledgeable and answered all my questions. There was no price changes in the middle of the visit they were extremely thorough. First place I have been to that is like that. Without a doubt I recommend Gentle Dental to all who are looking for a new dental office!
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