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Jerry Smucker
2 years ago
For the time I have been going to gentle dental for 2.5 years had little to no issues with appointments, everything was timely, organized, and professional just the way I like it. I need orthodontic treatment and I had an issue recently where my braces had arrived about 8 weeks late and was getting the run around from the office staff and the orthodontist office staff as the communication between the two is poor. Told for 2 weeks my trays would be in the next week all after an appointmentwas cancelled 3 weeks prior, luckily this time I had Sandra another one of Gentle Dentals office staff who upon hearing of my situation put herself on the spot to improve my situation and thus far dissatisfaction and instead of doing what everyone else I have dealt with between the two offices which was nothing but empty air and empty promises, took action to satisfy not only my time, but my treatment. I appreciate the actions Sandra took today and I would like to let Gentle Dental know Sandra is the reason why I will continue to do business with them from now on.

Jonathan Espinoza
2 years ago
Thank

C G
2 years ago
Really not impressed with the office staff. For one, I made it to the dental office for an appointment -- which was cancelled with no notification. Apparently, this was done because I did not explicitly confirm it over the phone in a 24h period two days before the appointment. In their defence, the staff left 2 voicemail messages -- one confirming the appointment and asking for a call back; another confirming the appointment and making grand statements about the importance of calling them back. Now, from my point of view, this was bewildering; I had booked the appointment 5 days prior to the first call. Beyond that, holding my dentist's hand and telling them I will do what I committed to doing anyway...is very far from the top of my list of priorities. It will not surprise anyone my interaction with the reception staff was somewhat acrimonious. I suppose there was a mutual sense of bewilderment over the fact I did not treat my dentist's office as some sort of codependent romantic partner. However, what was particularly galling about this (dollar store version of a) debacle is that the office had the time and energy to apparently hound me for proof positive I would not ghost them, but that same drive was not there when it came to booking an appointment for a filling. I had already asked to schedule that appoint twice -- and twice I was brushed off with a promise it would be done soon. Evidently, it would take a third request to--maybe--get somewhere. Unfortunately, the issue with booking and costings does not seem to have been an isolated incident. My partner has been quoted two different amounts for a service. These quotes were almost two weeks apart. Neither match the estimate on the insurer's web page -- not by a large margin. It remains to be seen what the final price will be. The whole thing is a bit of a shame. The clinical staff seemed like they could be nice, based on the initial check up. I suppose I won't be able to comment on that further.

C G
3 years ago
Really not impressed with the office staff. For one, I made it to the dental office for an appointment -- which was cancelled with no notification. Apparently, this was done because I did not explicitly confirm it over the phone in a 24h period two days before the appointment. In their defence, the staff left 2 voicemail messages -- one confirming the appointment and asking for a call back; another confirming the appointment and making grand statements about the importance of calling them back. Now, from my point of view, this was bewildering; I had booked the appointment 5 days prior to the first call. Beyond that, holding my dentist's hand and telling them I will do what I committed to doing anyway...is very far from the top of my list of priorities. It will not surprise anyone my interaction with the reception staff was somewhat acrimonious. I suppose there was a mutual sense of bewilderment over the fact I did not treat my dentist's office as some sort of codependent romantic partner. However, what was particularly galling about this (dollar store version of a) debacle is that the office had the time and energy to apparently hound me for proof positive I would not ghost them, but that same drive was not there when it came to booking an appointment for a filling. I had already asked to schedule that appoint twice -- and twice I was brushed off with a promise it would be done soon. Evidently, it would take a third request to--maybe--get somewhere. Unfortunately, the issue with booking and costings does not seem to have been an isolated incident. My partner has been quoted two different amounts for a service. These quotes were almost two weeks apart. Neither match the estimate on the insurer's web page -- not by a large margin. It remains to be seen what the final price will be. The whole thing is a bit of a shame. The clinical staff seemed like they could be nice, based on the initial check up. I suppose I won't be able to comment on that further.

O P
3 years ago
Been going here for years , did my braces here, root canal... they are professional and thorough. Been able to always book my appointments with Diana Silva and she was able to get me my x-rays in less than 10 Mins to my new dentist office in California. Would highly recommend !

Trucking with Elvis
3 years ago
All good not complain

Gaston solymar
3 years ago
Very good doctor and very good people. is an excellent dentist. I recomend this place 100%.

Dan Morgoshi 7
3 years ago
Im so happy with gentle dental

Soluvtobefree
3 years ago
This is by far the most amazing dental office I ever visited. Staff is so sweet and helpful. The dentist is extremely patient. The office is so clean. I definitely recommend Gental Dental.

Debbie Padilla
3 years ago
Great experience. Dr. Bernstein is the best!!

Gus Antunez
3 years ago
"Unprofessional desk service, wouldn't recommend this office"

Debbie Padilla
4 years ago
Great experience. Dr. Bernstein is the best!!

Dan Morgoshi 7
4 years ago
Im so happy with gentle dental

Trucking with Elvis
4 years ago
All good not complain

O Pimentel
4 years ago
Been going here for years , did my braces here, root canal... they are professional and thorough. Been able to always book my appointments with Diana Silva and she was able to get me my x-rays in less than 10 Mins to my new dentist office in California. Would highly recommend !

Gaston solymar
4 years ago
Very good doctor and very good people. is an excellent dentist. I recomend this place 100%.

Soluvtobefree
4 years ago
This is by far the most amazing dental office I ever visited. Staff is so sweet and helpful. The dentist is extremely patient. The office is so clean. I definitely recommend Gental Dental.

Gus Antunez
4 years ago
"Unprofessional desk service, wouldn't recommend this office"

Rob Lanes
4 years ago
Very good dental office! Great doctors!

Silca Teixeira
4 years ago
Loved my cleaning today, my hygenists name was Carmen, super nice and curteous. Made me feel very comfortable the whole visit, deffinatley recommend.