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Christine Ruther
2 years ago
I've been seeing Doctor Phillips for over 15 years. I recommend him highly. I moved away from the area for 4 years - the new dentist actually complimented the 2 crowns that Dr. Phillips had done. When I moved back to the area I was happy to see Dr. Phillips again. He is an excellent dentist and truly caring person. I will be very sad when he retires.

Christine Ruther
3 years ago
I've been seeing Doctor Phillips for over 15 years. I recommend him highly. I moved away from the area for 4 years - the new dentist actually complimented the 2 crowns that Dr. Phillips had done. When I moved back to the area I was happy to see Dr. Phillips again. He is an excellent dentist and truly caring person. I will be very sad when he retires.

Royal Siu
5 years ago
Edit: Seeing as how there are 2 replies to my review, I do want to state that each of us have our own experiences with Dr. Phillips and his office. For me, I did not enjoy it since I had several problems with the work of Dr. Phillips, price quoting, and a HIPAA violation. While I will admit that insurance in America is terrible, there is no reason why the office couldn't verify my copay as the staff assumed it would be fully covered when I asked them several times -- both in person and over the phone. Even on Yelp, they have trouble with billing. I've had several bad experiences with the office of Dr. Gary Phillips. It isn't until now that I have cut ties with them and decided to post a review. I didn't do so before in fear of decreased quality of treatment if they were to read this. For context, I am a college student who comes from a lower socio-economic background. As such, I need to manage my finances heavily. I have often come across situations where they are not accurate with quoting me a price. For example, I had scheduled a routine cleaning/x-ray procedure. When I asked for the pricing, they told me it wouldn't cost me anything. After finishing, I wasn't informed of any cost and was even rushed to schedule another appointment. They said it was urgent. I immediately asked the cost, and I was quoted a price of $40. I accepted the cost. However, after the procedure finished, I had a charge of $118. I was floored by this amount and the inconsistency. While I do realize that it comes down to patient responsibility after billing for the insurance, paying approximately three times the quoted price caught me off guard. About a week later, I received a letter from Dr. Phillips that stated I owed another $91. I called them and talked with Denise. When I asked about the charge, I was told that my insurance didn't cover both my cleaning/x-rays fully. When I asked further about this, she stated that they assumed, before they bill the insurance, that the cost would always be a 100% coverage. Since my insurance wasn't the 100% coverage that they assumed, they sent the charge to me. Also, they stated that I had another charge on top of the $118 beforehand that they didn't originally bill. After the terrible communication, I have decided to cut ties with him. However, I might as well share three stories that made me further consider never going here again. 1) When I was chatting with one of the dental hygienists, I asked her what she enjoyed about her job. She said how much she loves kids. She said one child comes in with her father who is a Humanities professor at UCI. This incident is a breach of HIPAA and is unethical. 2) Again with another dental hygienists, I asked what her most interesting story as a dental hygienist was. This time, the hygienist was very talkative. However, she eventually steered the conversation to her medical route and medical care. She then started talking about Trump and how she supported him. She then talked about his policies and how she was for Trump's repeal of the ACA. Normally, I wouldn't mind debating; however, I didn't want to do so in an area where my oral hygiene was at stake. 3) During the middle of my $118 procedure, Dr. Phillips told me he would be right back and left the room for a total of 35 minutes. I first thought it was going to be quick so I waited. I take out my phone at the 10-minute mark and read some articles on my phone for about 20 minutes. I eventually go on my Snapchat, post a picture of myself in the middle of my dental procedure, and said that my dentist was gone for 30 minutes. I thought this was rudely unprofessional and a waste of my time since I was scheduled to be there for only an hour and had class after. He comes back soon afterward and goes back to the procedure. I do realize that HIPAA exists, but he could have said he was tending to an emergency or something instead of leaving his patient in the dark. I still don't know what happened that day. Overall, I had several bad experiences and wanted to share them so you could make an informed decision.

Wayne Hayes
5 years ago
Royal Siu: Your problem is with your insurance company (and the US medical system, which is on par with those of the best 3rd World banana republics), not with Dr. Phillips; Dr. Phillips cannot be blamed because the insurance company refused to pay your bill. It is YOUR responsibility to check with them first. I have been using Dr. Phillips since I moved to UCI in 2004, both for routine dental work, as well as minor cosmetic things. For example he redid all my front teeth (that were horribly stained and pull of chips and cavities). It took half a day (4 hours). He and his assistant worked slowly, carefully, and patiently, and the results were fantastic. Not only do they look better, but he got important details like tooth spacing PERFECT. I have had bad tooth spacing plague my gums and wreak havoc on my attempts to floss, but now my teeth are spaced close enough that hardly anything gets in there, but just barely wide enough for smooth flossing---in other words, perfect spacing. Dr. Phillips and his assistant are kind, professional, experienced, and competent. I recommend him highly.

Gary B
6 years ago
Normally I never give reviews, but after reading the review from Royal Siu, I couldn't help but put the record straight. I've been going to Dr. Philips for 25 years. My wife has been going to Dr. Philips since 1981 and my two grown children since they were born. We have had nothing but great service and would recommend him to everyone. Dr. Philips is not only knowledgeable but he is also kind and considerate. He's the type of doctor that cares so much about his patients that he will call in his own time to make sure everything is good. The review by Royal Siu is unfair and dead wrong. There is not enough praise that I could give Dr. Philips that would justify his professionalism, work ethic and service delivery.

Wayne Hayes
6 years ago
Royal Siu: Your problem is with your insurance company (and the US medical system, which is on par with those of the best 3rd World banana republics), not with Dr. Phillips; Dr. Phillips cannot be blamed because the insurance company refused to pay your bill. It is YOUR responsibility to check with them first. I have been using Dr. Phillips since I moved to UCI in 2004, both for routine dental work, as well as minor cosmetic things. For example he redid all my front teeth (that were horribly stained and pull of chips and cavities). It took half a day (4 hours). He and his assistant worked slowly, carefully, and patiently, and the results were fantastic. Not only do they look better, but he got important details like tooth spacing PERFECT. I have had bad tooth spacing plague my gums and wreak havoc on my attempts to floss, but now my teeth are spaced close enough that hardly anything gets in there, but just barely wide enough for smooth flossing---in other words, perfect spacing. Dr. Phillips and his assistant are kind, professional, experienced, and competent. I recommend him highly.

Royal Siu
6 years ago
Edit: Seeing as how there are 2 replies to my review, I do want to state that each of us have our own experiences with Dr. Phillips and his office. For me, I did not enjoy it since I had several problems with the work of Dr. Phillips, price quoting, and a HIPAA violation. While I will admit that insurance in America is terrible, there is no reason why the office couldn't verify my copay as the staff assumed it would be fully covered when I asked them several times -- both in person and over the phone. Even on Yelp, they have trouble with billing. I've had several bad experiences with the office of Dr. Gary Phillips. It isn't until now that I have cut ties with them and decided to post a review. I didn't do so before in fear of decreased quality of treatment if they were to read this. For context, I am a college student who comes from a lower socio-economic background. As such, I need to manage my finances heavily. I have often come across situations where they are not accurate with quoting me a price. For example, I had scheduled a routine cleaning/x-ray procedure. When I asked for the pricing, they told me it wouldn't cost me anything. After finishing, I wasn't informed of any cost and was even rushed to schedule another appointment. They said it was urgent. I immediately asked the cost, and I was quoted a price of $40. I accepted the cost. However, after the procedure finished, I had a charge of $118. I was floored by this amount and the inconsistency. While I do realize that it comes down to patient responsibility after billing for the insurance, paying approximately three times the quoted price caught me off guard. About a week later, I received a letter from Dr. Phillips that stated I owed another $91. I called them and talked with Denise. When I asked about the charge, I was told that my insurance didn't cover both my cleaning/x-rays fully. When I asked further about this, she stated that they assumed, before they bill the insurance, that the cost would always be a 100% coverage. Since my insurance wasn't the 100% coverage that they assumed, they sent the charge to me. Also, they stated that I had another charge on top of the $118 beforehand that they didn't originally bill. After the terrible communication, I have decided to cut ties with him. However, I might as well share three stories that made me further consider never going here again. 1) When I was chatting with one of the dental hygienists, I asked her what she enjoyed about her job. She said how much she loves kids. She said one child comes in with her father who is a Humanities professor at UCI. This incident is a breach of HIPAA and is unethical. 2) Again with another dental hygienists, I asked what her most interesting story as a dental hygienist was. This time, the hygienist was very talkative. However, she eventually steered the conversation to her medical route and medical care. She then started talking about Trump and how she supported him. She then talked about his policies and how she was for Trump's repeal of the ACA. Normally, I wouldn't mind debating; however, I didn't want to do so in an area where my oral hygiene was at stake. 3) During the middle of my $118 procedure, Dr. Phillips told me he would be right back and left the room for a total of 35 minutes. I first thought it was going to be quick so I waited. I take out my phone at the 10-minute mark and read some articles on my phone for about 20 minutes. I eventually go on my Snapchat, post a picture of myself in the middle of my dental procedure, and said that my dentist was gone for 30 minutes. I thought this was rudely unprofessional and a waste of my time since I was scheduled to be there for only an hour and had class after. He comes back soon afterward and goes back to the procedure. I do realize that HIPAA exists, but he could have said he was tending to an emergency or something instead of leaving his patient in the dark. I still don't know what happened that day. Overall, I had several bad experiences and wanted to share them so you could make an informed decision.

Gary B
6 years ago
Normally I never give reviews, but after reading the review from Royal Siu, I couldn't help but put the record straight. I've been going to Dr. Philips for 25 years. My wife has been going to Dr. Philips since 1981 and my two grown children since they were born. We have had nothing but great service and would recommend him to everyone. Dr. Philips is not only knowledgeable but he is also kind and considerate. He's the type of doctor that cares so much about his patients that he will call in his own time to make sure everything is good. The review by Royal Siu is unfair and dead wrong. There is not enough praise that I could give Dr. Philips that would justify his professionalism, work ethic and service delivery.