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Christie Whelan
6 years ago
I had a procedure done at this office in February 2012. Though I presented a valid insurance card for my procedure, and the procedure would have been covered by BCBS, the staff failed to successfully submit the claim in a year. After a full year had passed, it was rejected in the 13th month by my insurance because it was not submitted in a timely manner. So now they are billing me for the full amount, will not provide me with any proof they claim to have that they even tried to submit to the insurance, and will not assist me in filing an appeal. Further, the office staff has become rude with me, and the doctor won't return my call. I don't know where this process broke down. I had valid insurance. It was a covered procedure. I gave them all of the information I had. They won't take responsibility for this and won't address it with the insurance themselves. They have absolutely no scruples about pursuing this with me even though they didn't get paid because they did nothing for a full year to submit a claim.

Christie Whelan
7 years ago
I had a procedure done at this office in February 2012. Though I presented a valid insurance card for my procedure, and the procedure would have been covered by BCBS, the staff failed to successfully submit the claim in a year. After a full year had passed, it was rejected in the 13th month by my insurance because it was not submitted in a timely manner. So now they are billing me for the full amount, will not provide me with any proof they claim to have that they even tried to submit to the insurance, and will not assist me in filing an appeal. Further, the office staff has become rude with me, and the doctor won't return my call. I don't know where this process broke down. I had valid insurance. It was a covered procedure. I gave them all of the information I had. They won't take responsibility for this and won't address it with the insurance themselves. They have absolutely no scruples about pursuing this with me even though they didn't get paid because they did nothing for a full year to submit a claim.