Sort by

Fatima Sousa Kaster
2 years ago
They are horrible, they can't keep an appointment I have been rescheduled 3 times and it months in between! I understand Covid but this is just absolutely ridiculous. Moving dentist because we can't even been seen here! Not recommended

Sonia Bains
2 years ago
Dr Bains is very informative and takes his time with his patients. He is the best dentist! His staff is also very caring and friendly.

Sonia Bains
3 years ago
Dr Bains is very informative and takes his time with his patients. He is the best dentist! His staff is also very caring and friendly.

Fatima Sousa Kaster
3 years ago
They are horrible, they can't keep an appointment I have been rescheduled 3 times and it months in between! I understand Covid but this is just absolutely ridiculous. Moving dentist because we can't even been seen here! Not recommended

Drea Hoar
4 years ago
This is the 3rd pediatric dentist I have been to with my young child whom is extremely afraid of seeing a dentist, Rosa was absolutely amazing she put my child at ease immediately she was extremely friendly she definitely knows how to connect with children. The entire staff was welcoming and I would definitely recommend First Step Dental.

Cory Cisneros
4 years ago
HORRIBLE EXPERIENCE! My five year old daughter had to have a tooth pulled and then some sort of spacer put in(forgive me, forgot what it is called in dentist terms). The staff seemed very friendly and when we got in the dentist chair everything was still fine. My daughter was given numbing shots which she did fine with. Then they gave her some of the laughing gas or what not to calm her down. This was my daughters second trip so she was less nervous than the first. they had my daughters mouth clamped open and I noticed once they began, she started to cry and say "Ouch daddy it hurts". When I asked the dentist why is she feeling it, they assured me shes just scared. They then waved the dentist tool by her tooth without touching it an asked if it hurts and my daughter said yes. The orthodontist woman told me "See shes just scared". I informed her this was not a good test, you asked her if it hurts, shes replying yes to the fact her tooth hurts, not to if she can feel you touching her teeth which you did not even directly ask her. Again the dentist disagreed with me an attempted to proceed with the procedure. As soon as they touched the tooth area again my daughter screamed in pain saying "OWWWW DADDY IT HURTS DADDY" and started crying again. At this point I almost lost it and told them to stop right now. They insisted they need to finish the tooth they are doing as they cant leave it half way done. I informed them no we are done, my daughter is in pain. They removed the tooth and I paid the copay and left and will NEVER EVER RETURN! At the first sign my daughter was crying they should have offered to provide her some more numbing medication but they did not do this. I gave my daughter a real pain test when we left. From outside of her cheek I told her you tell me if this hurts and I touched her left side cheek (right side rear is where work was done) and she said no daddy it doesn't hurt. I then touched the front right and she said no. I then barley touched the right rear and she half screamed OOOWWWY and started to cry a bit and covered it with her hand. The reason I did this test is the numbing medicine would NOT have worn off yet so I wanted to truly see what I already knew, SHE WAS NOT FULLY NUMB! NEVER AGAIN WILL I RETURN!

Denisse Soto
4 years ago
I had such a great experience taking my 3 children to Turlock First Step Dental that I have to praise them for their work. Right from the start the staff at the front desk were pleasant, smiled and were professional. Dr. A and her team (Rosa, Geno, Ashley & Erika) were very playful, warm, and caring in their approach, which made my kids and me very comfortable. Dr. A was very thorough and informative, in a manner which I could understand. They had a lot of patience with my children, especially with my active 2 year old. They all provided phenomenal service, you can tell they are passionate about their work and the children. I highly recommend this pediatric dentistry!

Sierra Oliveira
4 years ago
My son had his first ever dental appointment yesterday at First Step Dental. Every single staff member we encountered was absolutely wonderful! From our check-in at reception, to our hygienist and dentist, the experience was great. We did have a bit of a wait but they were apologetic and thanked us for our patience. The facility is wonderful and tailored to kids so my 2.5 year old was loving it. And I truly appreciated the patience of the dentist with my "singing" son during the exam. I was extremely happy with our experience and am glad we chose First Step Dental for our son.

Drea Hoar
4 years ago
This is the 3rd pediatric dentist I have been to with my young child whom is extremely afraid of seeing a dentist, Rosa was absolutely amazing she put my child at ease immediately she was extremely friendly she definitely knows how to connect with children. The entire staff was welcoming and I would definitely recommend First Step Dental.

May Moua
5 years ago
Merced office. My child had an appt @ 3:40pm for a cleaning, we were there 10 minutes early. Children who came after us got called in right away. Close to 4pm still waiting, got a phone call from the office regarding our reservation appt. It's close to 4pm, plz call the office to reschedule. Went to the counter spoke to a different lady, informed her that we've been there. She checked the file order from the end of the desk and found my child's file. The lady said sorry..... she did not say anything to assure me like, please have a set and we'll get you in right away. Waited a few more minutes nothing, left the office, got a voice message around 4:12pm stating that we where checked in, but when the assistant called for us, not able to locate us....would had stayed if there were some communications!

Denisse Soto
5 years ago
I had such a great experience taking my 3 children to Turlock First Step Dental that I have to praise them for their work. Right from the start the staff at the front desk were pleasant, smiled and were professional. Dr. A and her team (Rosa, Geno, Ashley & Erika) were very playful, warm, and caring in their approach, which made my kids and me very comfortable. Dr. A was very thorough and informative, in a manner which I could understand. They had a lot of patience with my children, especially with my active 2 year old. They all provided phenomenal service, you can tell they are passionate about their work and the children. I highly recommend this pediatric dentistry!

Cory Cisneros
5 years ago
HORRIBLE EXPERIENCE! My five year old daughter had to have a tooth pulled and then some sort of spacer put in(forgive me, forgot what it is called in dentist terms). The staff seemed very friendly and when we got in the dentist chair everything was still fine. My daughter was given numbing shots which she did fine with. Then they gave her some of the laughing gas or what not to calm her down. This was my daughters second trip so she was less nervous than the first. they had my daughters mouth clamped open and I noticed once they began, she started to cry and say "Ouch daddy it hurts". When I asked the dentist why is she feeling it, they assured me shes just scared. They then waved the dentist tool by her tooth without touching it an asked if it hurts and my daughter said yes. The orthodontist woman told me "See shes just scared". I informed her this was not a good test, you asked her if it hurts, shes replying yes to the fact her tooth hurts, not to if she can feel you touching her teeth which you did not even directly ask her. Again the dentist disagreed with me an attempted to proceed with the procedure. As soon as they touched the tooth area again my daughter screamed in pain saying "OWWWW DADDY IT HURTS DADDY" and started crying again. At this point I almost lost it and told them to stop right now. They insisted they need to finish the tooth they are doing as they cant leave it half way done. I informed them no we are done, my daughter is in pain. They removed the tooth and I paid the copay and left and will NEVER EVER RETURN! At the first sign my daughter was crying they should have offered to provide her some more numbing medication but they did not do this. I gave my daughter a real pain test when we left. From outside of her cheek I told her you tell me if this hurts and I touched her left side cheek (right side rear is where work was done) and she said no daddy it doesn't hurt. I then touched the front right and she said no. I then barley touched the right rear and she half screamed OOOWWWY and started to cry a bit and covered it with her hand. The reason I did this test is the numbing medicine would NOT have worn off yet so I wanted to truly see what I already knew, SHE WAS NOT FULLY NUMB! NEVER AGAIN WILL I RETURN!

Sierra Oliveira
5 years ago
My son had his first ever dental appointment yesterday at First Step Dental. Every single staff member we encountered was absolutely wonderful! From our check-in at reception, to our hygienist and dentist, the experience was great. We did have a bit of a wait but they were apologetic and thanked us for our patience. The facility is wonderful and tailored to kids so my 2.5 year old was loving it. And I truly appreciated the patience of the dentist with my "singing" son during the exam. I was extremely happy with our experience and am glad we chose First Step Dental for our son.

Lisa Rojas
5 years ago
Exceptional service! My 4 year had a tooth extracted today and they were awesome with her! They know what they're doing!

Rebecca
5 years ago
Phenomenal staff! Took the time to make my kids comfortable, made them animal balloons, sword balloons, very professional. Made a dreaded visit so pleasant and easy!

Maria Rodrigues
5 years ago
Great place. Friendly staff and they are great with the kids.

Cassandra Abreu
5 years ago
Wow, have to edit my review. So sad to say that they really let me down.. my daughter has SEVERE anxiety when it comes to the dentist and almost gags to the point of puking with x-rays. When I refused to do xrays, again, for the third time in a row every six months, they refused to even clean her teeth and do a visual exam. They said either we do xrays or we reschedule for 6 months later and do the x-rays and cleaning then. Can not believe that they wouldn't be more compassionate of the situation, and the level of radiation, and at least do a visual exam and cleaning. So very disappointed.

May Moua
5 years ago
Merced office. My child had an appt @ 3:40pm for a cleaning, we were there 10 minutes early. Children who came after us got called in right away. Close to 4pm still waiting, got a phone call from the office regarding our reservation appt. It's close to 4pm, plz call the office to reschedule. Went to the counter spoke to a different lady, informed her that we've been there. She checked the file order from the end of the desk and found my child's file. The lady said sorry..... she did not say anything to assure me like, please have a set and we'll get you in right away. Waited a few more minutes nothing, left the office, got a voice message around 4:12pm stating that we where checked in, but when the assistant called for us, not able to locate us....would had stayed if there were some communications!

Cristina Leyva
6 years ago
I really love this place. The whole stuff are very friendly. I like how they explain every detail either on the treatment and the cost. Also I love that they don't work in small cavities they just keep monitoring it. Unlike other places where they want to do work right away. The dentist are very friendly and understandable. They make sure your kids feel comfortable prior to any treatment. I highly recommend this place.

J M
6 years ago
All my children go here. The staff is excellent and my kids feel very comfortable coming here.