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Sara Diaz
2 years ago
One of the worst places to see a dentist. I called today to make an appointment for my son, they asked me about my health insurance and I gave it to them. Then they asked me for my social security number and I gave it to them. They also asked me for my son's social security number and that seemed ridiculous to me. Then I asked to speak with the manager who stated "people who don't have social security can't come to that office". In other words, if you are an indocumented person you will not be able to go to this place Family Health Dental of NY. That is horrible .

Rocco J. Gualtieri
2 years ago
Had to get a Crown. Started process in August 2021 after six different visits i finally got the Crown finished in January 2022. Had to get root canal done on the tooth that they put the Crown on. Talk to the nasty office manager about cost of root canal and got a nasty answer. I was told to not come back if i didn't like what happened. I would never recommend this practice to anyone.

Michael Sinclair
2 years ago
Stay away from this place. Nothing but issues with the dental work performed and the front desk performing simple tasks. The latest issue is a filling that was done on a cavity for my daughter. Her tooth has been hurting since she walked out of the office while it was still supposed to be numb from the procedure. It's been 5 months since, and her pain has become unbearable. I finally had to call another dentist for an emergency visit. They requested that a copy of her X-rays be emailed from Family Health Dental. I filled out Family Health Dental's release form. I dropped it off in person. Family Dental printed them up to hand to our new dentist. Intuition told me that these wouldn't be the high resolution that were needed. I asked if they could email them now since I had a 1:00 pm visit. The front desk employee said sure. Well, we're at the emergency dental visit. They need the high resolution X-rays. I called Family Dental. They informed me that the person who could access the system, wouldn't be in until tomorrow. Nobody told me that when I was there. My daughter is sitting in the chair now. When your child is in this much pain, you pay for the new X-rays. Stay clear of Family Health Dental. A filling sitting on top of a nerve, and a front desk that will never be able to get things right the first time. Problems with billing in the past, getting approval for what they call a "deep cleaning". I brush and floss several times per day. A deep cleaning approval? They called me 13 months later to tell me it's been approved. That one was a classic Family Health Dental move. Well, I asked the dentist who did the root canal on my daughter, to send the X-Rays to her new dentist who would be completing the finishing work on the tooth. She said she would do just that. The new dentist never got the X-Rays. I called back the root canal dentist on Hylan. Another receptionist issue. "I sent them to your dentist. Family Health Dental." I couldn't believe what I just heard her say. I asked if she had a digital copy. No. "That's the only copy. Just call Family Health and they'll have them for you." I asked her if she understands that I'm going to call there, that they'll swear they don't have them, and now, my daughter will need new X-Rays at the dentist who will finish the work. She said it's sent in a large envelope and that she finds it odd that I didn't try to call first before making that assumption. Again, these were supposed to go to a dentist, Dr. Mattia on Forest Ave. Not Family Health. It was in her notes. "Do Not Send To Family Health Dental". I went to the office of Family Health. No X-Rays. I went back to the root canal dentist who sent them to Family Health and called again in front of them. Same answer on speaker phone. I then asked how we resolve this. Why should my daughter be exposed to so much radiation? They said that they don't know what to tell me. "I sent them to your dentist." Fine. Their review will follow. My daughter had her tooth X-rayed by Dr. Mattia on Forrest Ave. We had no other choice than to do another set. He does great work. He put a post in and filled the tooth. This was a healthy tooth that Family Health Dental ruined by drilling too close to the nerve. The debacle with the lost X-Rays from Family Health, two sets to be exact, is best described as macabre. Stay away from this place. Call around. I have MetLife and UFT dental. The UFT doesn't reimburse dentists well so they're dropping from the UFT network. That leaves desperate dentists with a poor track record. Ask if they take UFT dental. If they do, be aware of patient reviews. I wish I had read the reviews first.

Lucy Parcona
2 years ago
I just started coming to this office and the receptionist as well as the office manager have helped me tremendously so far. I had a great experience with Dr.B and will definitely be continuing my treatment here!!!

Seyyed Naghavi
2 years ago
Do not step foot in this office. Their staff is the worst I've seen. They are the rudest you'll ever find. There is no respect at all. They'll tell you off at your face and will hang up on you if you have an issue. I know they will not be getting my business.

Ant Co
2 years ago
i should have read these reviews before going here, in one word trash! please find another place to go for your health and safety

Maytee
2 years ago
The receptionist, and even the "office manager" are rude and horrible (0 customer service skills). This has to be the most unprofessional environment at a dental office! Stay away to avoid a headache, poor service and frustration!!!

Jaylee NYC
3 years ago
I am always treated very nicely by the staff here. They try to do everything in their power to help me. I feel like most of the bad reviews are from people who are too serious, cant take a joke, or want their dental assistant to be a mute. Instead of having personality.

Ant Co
3 years ago
i should have read these reviews before going here, in one word trash! please find another place to go for your health and safety

Maytee
3 years ago
The receptionist, and even the "office manager" are rude and horrible (0 customer service skills). This has to be the most unprofessional environment at a dental office! Stay away to avoid a headache, poor service and frustration!!!

Cynthia Gallo
3 years ago
The staff is incompetent and disorganized, especially Rosalie who is rude and nasty.LIES to cover her own MISTAKES!!! I agree with all the bad reviews.To be very honest I wouldn't let this place do work on my teeth for FREE!!! Better still (they PAID ME)

Jaylee NYC
3 years ago
I am always treated very nicely by the staff here. They try to do everything in their power to help me. I feel like most of the bad reviews are from people who are too serious, cant take a joke, or want their dental assistant to be a mute. Instead of having personality.

Cynthia Gallo
4 years ago
The staff is incompetent and disorganized, especially Rosalie who is rude and nasty.LIES to cover her own MISTAKES!!! I agree with all the bad reviews.To be very honest I wouldn't let this place do work on my teeth for FREE!!! Better still (they PAID ME)

Claudia Baggot
4 years ago
4 root canals and I feel I couldn't have found another amazing endontist. The work was excellent and no pain. Dr Jocelyn Magahis is amazing. Thank you Root canals are stressful but she made it pain and stress free. Thank you Dr Magahis

Kristy Bahan
4 years ago
Horrible staff don't even know how they actually have patients! Most unprofessional environment I ever experienced! Wish I could give negative stars!!!

Claudia Baggot
5 years ago
4 root canals and I feel I couldn't have found another amazing endontist. The work was excellent and no pain. Dr Jocelyn Magahis is amazing. Thank you Root canals are stressful but she made it pain and stress free. Thank you Dr Magahis

Kristy Bahan
5 years ago
Horrible staff don't even know how they actually have patients! Most unprofessional environment I ever experienced! Wish I could give negative stars!!!

Patricia Boccio
5 years ago
I wish I could give NO STARS, the worst Dental Office experience I have ever had in my life! Two years ago my daughter had her wisdom teeth pulled by Dr. Herman of this office. I was told he was in network, so we had x-rays, settled on a price and set a date which was 3/13/2016. I show up the day for the procedure and was told "oh he isn't in the network for Empire" you will have to pay out of net work price. Which went from $750 to $940, which I paid that day. OK thought I was done with them. Fast forward a 14 months later, May 2017 I get a un-itemized invoice for $461 no explanation for services marked "Past Due. I tried several times to reach staff for an itemized invoice, two staff members in particular Rosalie and Jeannine, who wouldn't take my calls and never called me back. PS I never received the itemized invoice in two years. Ok Im complaining now, June 2018 because I get a letter from a Debt Collector with Interest for the $461 plus interest of $157.00!! They have several complaints on Yelp regarding these two individuals in particular on their staff that aren't helpful. I had an attorney call on my behalf, they did take her call and told her I must have gotten the $461 from insurance and should pay them. I never received an invoice from insurance that they even submitted the claim, which was apparently for cysts that he had to remove. I have no problem paying for services, but not discussing with me during the procedure and then trying to collect two years after the fact, when I cant even submit to insurance now. They are scamming for money two years after the fact!

CAP
5 years ago
Had to get 2 root canals done and during the consultation she said she can only start both on my next visit. When I got there I didn't even have enough time to take a seat in 5he waiting room before they called my name. I sat down in the chair and the dentist and her assistant were extremely kind. She told me she was going to start both root canals and finish one of them today and about halfway through she said she was going to finish the second one. I had a late appointment and she didn't have to stay to finish either of them but she did and that's why I'm giving 5 stars

Charleigh Bain
5 years ago
Shouldn't even be giving it 1 star. Just got off the phone with this trashy place. The receptionist wad blatanly rude and treated me like an absolute idiot. Very snobby. Wouldn't recommend this place to even people i don't care to have as company.