At Neighborcare Health, we believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are the largest provider of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for about 71,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
We treat our patients and fellow staff members with the utmost respect and dignity. We treasure the cultural and ethnic diversity of Neighborcare Health staff and clients and continually seek to understand and honor each person.
We place value both on the sense of community we maintain inside Neighborcare Health and on the way we weave ourselves into the fabric of the larger community. Our culture at Neighborcare Health is built on an ideal of equality and a spirit of teamwork, where all staff members are valued for their contributions.
We are here because we believe in people working together toward health and wellness. We are a resource to our patients well-being, offering caring support and an open door where each person is welcomed warmly. We organize ourselves around their interests.
We do our best work for patients in a setting that nurtures and sustains each of us. We support each other to do our highest quality work, to create a spirited and joyful workplace and to experience a sense of accomplishment and satisfaction.
We meet others with warmth, creating a place where each person feels welcome and wanted. A smile, kind words, a friendly greeting from every one of us. We look forward to our work, set a tone of pleasant hospitality and express our appreciation to those around us. We welcome the chance to be of service; gladly extending ourselves to patients and colleagues.
Knowing that someone truly cares is fundamental to good health. We show our caring with personal attention, taking time to listen, to inquire and to connect. We practice thoughtful action and thoughtful speech. We take the initiative to do what needs doing. We express a kind and enthusiastic desire to be helpful. A caring environment sustains and nurtures us all.
We honor the beauty of what we have in common and the richness of our differences. We see each person as unique and we strive to meet their individual needs. In this space, each can count on being recognized and appreciated for who they are and what they can be. We value differences in perspective, personality and experience. We are excited and curious to learn about others, with the humility to try and see through anothers lens of the world.
Working closely together we build physical, emotional and mental health. We work with patients and their communities of support, meeting them where they are in collaboration. As teams and partners we solve problems together, value each others contribution and work toward solutions. We pull together and get beyond what holds us back from progress. We see the best in others, expect the best of ourselves, and strive to be a positive influence.
We believe that healing happens through caring and trusting relationships. At every opportunity, we look for the avenue to build and nurture trust. We see each interaction as part of a commitment to a long-term relationship with patients and each other. We believe in high standards and we strive to meet them. We build trust through quality work, good intention, learning from our mistakes and always treating others well.
Neighborcare Health acknowledges that we are on the traditional lands that were stolen from the Coast Salish people and Nisqually people, including the Duwamish People past and present. We also acknowledge First Nations people who continue to thrive in our communities. This acknowledgment does not take the place of authentic relationships with First Nations communities but serves as a first step in honoring the land we are on.
Neighborcare Health builds on these relationships with First Nations and Indigenous patients through our medical, dental and behavioral health services. We will continue to find authentic two-way accountable relationships through partnerships with First Nations contractors and businesses.
