Dr. Emily Letran, DDS

Dr. Emily Letran, DDS - General dentist in El Monte, CA
4639 Peck Rd, El Monte, CA 91732

Our staff believes in teamwork and strives to provide patient comfort and satisfaction. We care for you as our friends and well make you laugh to relieve the common anxiety related to dentistry. Our team members work closely together, take continuing education courses together, and on occasions, also vacation together. We have been to Carnival Cruise, Big Island Hawaii, Cancun Mexico, San Francisco, and Las Vegas to learn and play as a team and big family.

Our mission is to serve each patient and team member with integrity, respect, and kindness. We want to build a long-term relationship between our staff and our patients so that we can provide quality, consumer-friendly dental services the whole family can value and afford in a happy, healthy environment.

Reviews

Rating 4.1 out of 5 based on 16 reviews

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Learn ThenTeach
2 years ago
Dr Letran is extremely rude and if your not her race she will discriminate you! I've already made a report to the board and the office will get investigated! Do not go to this her dental office she's only after your money! She wanted to charge $10,000 just to remove a tooth. Went somewhere else and they said insurance will cover it. DO NOT GO TO THIS DENTIST! She's only after your money and doesn't care about her patients needs or anything else! Report her if this has happened to you as well! Not only that she hangs up on her patients and speaks over them! She's extremely unprofessional and shouldn't be a dentist or in the medical field at all!!!!


Learn ThenTeach
3 years ago
Dr Letran is extremely rude and if your not her race she will discriminate you! I've already made a report to the board and the office will get investigated! Do not go to this her dental office she's only after your money! She wanted to charge $10,000 just to remove a tooth. Went somewhere else and they said insurance will cover it. DO NOT GO TO THIS DENTIST! She's only after your money and doesn't care about her patients needs or anything else! Report her if this has happened to you as well! Not only that she hangs up on her patients and speaks over them! She's extremely unprofessional and shouldn't be a dentist or in the medical field at all!!!!


Chio Rocks
3 years ago
I have been going to Mountain View Dental Group for some years . Dr Le Tran and staff is very friendly. Thank you for the comfortable and positive dental experience. I would recommend Dr Le Tran to anyone. And she could be funny too . Thank you once again


JAIME MORALES
3 years ago
Excellent service!! Been coming here for over 15 years.


Alonso Garcia
3 years ago
All good now..


Alonso Garcia
4 years ago
All good now..


JAIME MORALES
4 years ago
Excellent service!! Been coming here for over 15 years.


Chio Rocks
4 years ago
I have been going to Mountain View Dental Group for some years . Dr Le Tran and staff is very friendly. Thank you for the comfortable and positive dental experience. I would recommend Dr Le Tran to anyone. And she could be funny too . Thank you once again


Esmeralda Valentin
4 years ago
I took my mom there couple times and dr Letran is so unprofessional . She has my mom bouncing around from the El Monte office to the Monrovia office. Dr Letran stole my moms money for a treatment she didn't do and she didn't want to give us a refund. She's rude to her patients and to her own staff and her offices are dirty and unorganized . Don't go here!


Christine Ortega
4 years ago
Highly recommend Dr. Letran. She had a lot of patience for my son. Great treatment!


Rebecca Denning
4 years ago
I know other reviews for this office are positive, but please hear me out. Last August (2018), I went in for a routing cleaning (first visit with this office). I was told by the dentist and the hygienist that I needed to see an orthodontist immediately to straighten my (almost perfectly even) bottom teeth. They said delaying treatment would risk long-term damage to my teeth. By the end of the appointment, I had been bullied into signing up for Care Credit and making an orthodontist appointment. I just wanted to get out of there, so I did what they asked! As soon as I got home, I called my brother who is a dentist. He told me my teeth are fine, and not to go into debt to fix something that isn't a problem. So the very next day, I called and canceled my appointment. The office told me my Care Credit would be cancelled as well. Long story short, for the next eight months, I received statements from Care Credit saying I owed $2000 for orthodontic services through this office. In this time, I filed disputes, I called the office, and I did absolutely everything I could to kindly request the money be returned to Care Credit (since I didn't receive the services). Ultimately, it took me consulting with a lawyer and submitting a formal complaint to the California Dental Board for them to return the money. Because this loan showed up on my credit report, I wanted to get my records from the office to prove I had not required the loan, and the money had been held illegally by the office causing delinquent payments. After calling twice per week for 4 weeks asking for my records, I finally went into the office (with a copy of the Dental Board's list of Patient Rights) to request my records. The receptionist was very salty, and made me stand in the waiting room for 10 minutes while she took care of "other patients." FYI, I was the only one in the waiting room, and I could hear here laughing and joking with staff in the back for those 10 minutes. Finally, she came out and printed off 3 pieces of paper, which were essentially blank. I asked for a list of my past appointments and she told me she wasn't authorized to give that to me. I wanted to share my experience with others out there to make sure people know what they're getting into. Please, don't sign up for Care Credit through this office, and please go in knowing your rights as a patient! Don't let them bully you around! Be kind, but firm, and don't be afraid to go up the chain of command to get what you need from them.


Allan Warren
5 years ago
I have had a very good experience with mountain view dental group.i highly recommend mountain view dental clinic to everyone.they are very friendly and professional with their dental service


Evelyn Cortez
5 years ago
The treatment was excellent. I will highly recommend other to Emily Letran satisfied with the treatment that was given


Jovita Gonzalez
5 years ago
Very unorganized with scheduling appointments


Christine Ortega
5 years ago
Highly recommend Dr. Letran. She had a lot of patience for my son. Great treatment!


Esmeralda Valentin
5 years ago
I took my mom there couple times and dr Letran is so unprofessional . She has my mom bouncing around from the El Monte office to the Monrovia office. Dr Letran stole my moms money for a treatment she didn't do and she didn't want to give us a refund. She's rude to her patients and to her own staff and her offices are dirty and unorganized . Don't go here!


Rebecca Denning
5 years ago
I know other reviews for this office are positive, but please hear me out. Last August (2018), I went in for a routing cleaning (first visit with this office). I was told by the dentist and the hygienist that I needed to see an orthodontist immediately to straighten my (almost perfectly even) bottom teeth. They said delaying treatment would risk long-term damage to my teeth. By the end of the appointment, I had been bullied into signing up for Care Credit and making an orthodontist appointment. I just wanted to get out of there, so I did what they asked! As soon as I got home, I called my brother who is a dentist. He told me my teeth are fine, and not to go into debt to fix something that isn't a problem. So the very next day, I called and canceled my appointment. The office told me my Care Credit would be cancelled as well. Long story short, for the next eight months, I received statements from Care Credit saying I owed $2000 for orthodontic services through this office. In this time, I filed disputes, I called the office, and I did absolutely everything I could to kindly request the money be returned to Care Credit (since I didn't receive the services). Ultimately, it took me consulting with a lawyer and submitting a formal complaint to the California Dental Board for them to return the money. Because this loan showed up on my credit report, I wanted to get my records from the office to prove I had not required the loan, and the money had been held illegally by the office causing delinquent payments. After calling twice per week for 4 weeks asking for my records, I finally went into the office (with a copy of the Dental Board's list of Patient Rights) to request my records. The receptionist was very salty, and made me stand in the waiting room for 10 minutes while she took care of "other patients." FYI, I was the only one in the waiting room, and I could hear here laughing and joking with staff in the back for those 10 minutes. Finally, she came out and printed off 3 pieces of paper, which were essentially blank. I asked for a list of my past appointments and she told me she wasn't authorized to give that to me. I wanted to share my experience with others out there to make sure people know what they're getting into. Please, don't sign up for Care Credit through this office, and please go in knowing your rights as a patient! Don't let them bully you around! Be kind, but firm, and don't be afraid to go up the chain of command to get what you need from them.


Allan Warren
5 years ago
I have had a very good experience with mountain view dental group.i highly recommend mountain view dental clinic to everyone.they are very friendly and professional with their dental service


Evelyn Cortez
5 years ago
The treatment was excellent. I will highly recommend other to Emily Letran satisfied with the treatment that was given


gangseongil
6 years ago
great news! due to its greedy, bad customer service, it is out of business now! When I was in school, we were told that dentists have the highest suicidal rate among all doctors. Now I know why, because they have to get your money like those shady used car salesperson. If they can't make you believe that you have bad teeth, then they can't make money out of you. It is just that simple. I literally saved some teeth by not going to this dental group ever again! When I got to this office, I was given a free reusable tote bag with their web site printed on and a thank you letter. One assistant then gave me a tour of the office. She showed me all those certificates, rewards dentist Emily Q. Letran has ever got. Letran owns three dental offices. It seemed strange to me that the other two offices which have been operating for a while, how come there is no reviews? On her company's facebook page, there isn't much customer reviews, either. "Tran" is a Vietnamese last name, but Letran is certainly not. Did she change her last name for some reason or because she married to some guy called letran, I don't know. The dentist that I saw on that day was not her. So I don't see the point of showing me whatever Letran has done. The assistant also showed me the equipments they have. If I am not gonna have all those procedures, what is the use of showing them? This office doesn't have those tv monitors in front of the chairs which they can use intraoral camera to show your teeth on the screen. At that moment, I thought that because they don't have fancy equipments, they probably won't overcharge people. wow, I was so wrong! Dentist Rita Chen answered all my questions and took the time to "explain" to me why I need to get expensive crowns, (which the previous dentist only suggested cheap dental fillings.) She even suggested that if I want to treat aggressively, I should get a crown for a normal teeth with a tiny hole which other dentist didn't even suggest to get a filling! So I asked for a price list for the procedures that need to be done. A few minutes later, that person just handed me a hand-written sticky note. On top of it, it has the normal price that they would charge me which was over $6300! Due to my dental plan's "discount", I ended up with a suggested price of almost $3000 with a monthly payment plan. Just like how they usually do in those shady auto repair shops, there was no list of detailed procedures or price per procedure. This is purely extortion. Would the dentist herself pay someone $3000 so randomly to fix her teeth? For deep cleaning which I don't really need according to my honest dentist, this place wants me to pay them hundreds of dollars more. When I asked them why, they told me that because they have to treat me with antibiotic medicine which are not covered by my plan. I told the assistant that I will get the regular dental fillings instead of the crowns that they want me to get. She told me flat out that they can't do it at this office even though the other two dentists that I saw only suggested dental fillings. Then I told her that I will have the other procedure for my teeth, she then told me that I must have deep cleaning before they can do that procedure which is not true at all! - And once you gave them your information, you will be forever annoyed by her monthly postal newsletter. Every month, she will print sixty or more new patient names on it. let's just say 60x12 = 720 new patients/year, how can she take good care of new patients with her limited resources? That just shows that she can't keep the old patients happy, they are leaving her for good. Then on the newsletter, it also have a column of a gold fish talking about her as if she was the mother. Then it also has random articles about how you should run your life with no author names, or references, as if she is your personal life coach. Save your teeth, don't go to that place! The owner knows her bad reputation, that is why she is paying monthly fee on another review site in order to delete all bad reviews, such as mine.


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