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K C
2 years ago
Called on a Friday evening for an emergency dental appointment. I'm 8 months pregnant and have Type 2 diabetes, very high risk for any potential infection which could cause diabetic ketoacidosis, preterm labor, and/or stillbirth. Called the emergency number and spoke with Dr. Koury directly. She said that since I haven't been in since before the pandemic, I likely am no longer considered a patient. This was assumed and not looked into further. She refused to see me and did not apologize or wish me well, let alone refer me to another provider. I was left on my own to try and find a new dentist willing to take me on as a new patient during the weekend while experiencing a dental emergency. Not a great experience for someone with dental anxiety. After a desperate search, I called an emergency number for a different dentist I've never seen in Bridgewater and got a call back immediately. He got me in the next day. He was blown away that a dentist I had previously been seeing would refuse to see me for any reason, considering my circumstances. I will not be returning to Dr. Koury again. I will be sticking with the new dentist in Bridgewater. Update: I received a call from the main office that Saturday morning. I'm not sure who called, if it was a receptionist or office manager, or the dentist. They just wanted to let me know they no longer take masshealth so they couldn't have seen me anyway. I let them know I no longer have masshealth and I confirmed with my new insurance provider that they are in my network prior to calling. I never left a message or even my name with anyone so I do believe I was contacted directly from this review. And not to apologize, but to make excuses for my poor experience. I thought this was very unprofessional.

K C
3 years ago
Called on a Friday evening for an emergency dental appointment. I'm 8 months pregnant and have Type 2 diabetes, very high risk for any potential infection which could cause diabetic ketoacidosis, preterm labor, and/or stillbirth. Called the emergency number and spoke with Dr. Koury directly. She said that since I haven't been in since before the pandemic, I likely am no longer considered a patient. This was assumed and not looked into further. She refused to see me and did not apologize or wish me well, let alone refer me to another provider. I was left on my own to try and find a new dentist willing to take me on as a new patient during the weekend while experiencing a dental emergency. Not a great experience for someone with dental anxiety. After a desperate search, I called an emergency number for a different dentist I've never seen in Bridgewater and got a call back immediately. He got me in the next day. He was blown away that a dentist I had previously been seeing would refuse to see me for any reason, considering my circumstances. I will not be returning to Dr. Koury again. I will be sticking with the new dentist in Bridgewater. Update: I received a call from the main office that Saturday morning. I'm not sure who called, if it was a receptionist or office manager, or the dentist. They just wanted to let me know they no longer take masshealth so they couldn't have seen me anyway. I let them know I no longer have masshealth and I confirmed with my new insurance provider that they are in my network prior to calling. I never left a message or even my name with anyone so I do believe I was contacted directly from this review. And not to apologize, but to make excuses for my poor experience. I thought this was very unprofessional.

Ryan Racette
3 years ago
I received excellent dental care from Dr. Diane Koury! Other family members have also had the same experience, and that is why I chose Bedford Street Dentistry. The staff is very professional and everyone is super nice. I highly recommend this office. I could not be happier!

Ryan Racette
4 years ago
I received excellent dental care from Dr. Diane Koury! Other family members have also had the same experience, and that is why I chose Bedford Street Dentistry. The staff is very professional and everyone is super nice. I highly recommend this office. I could not be happier!

John smith
5 years ago
I have been under the care of Dr. Koury for 15 yrs. now and Thank God I am. She is a wonderful dentist who does things the right way, she is very committed to her craft and goes the extra mile to help her patience. If you are looking for a good and competent Dentist I would recommend Dr. Diane J. Koury, I couldn`t be happier.

Sharon Racette
5 years ago
I brought my mom to Dr. Koury to have new dentures made. I was nervous because she has Alzheimer's, so was concerned that the visits would be a big stress. However, I am able to say we experienced quite the opposite! The environment is very relaxing and all staff very pleasant and professional. I have referred neighbors and friends who have also been very happy.

Amy Thomson
5 years ago
I have been a patient of Dr. Diane Koury for over 20 years. She is extremely patient and kind. She always goes the extra mile for her patients to make their experience as comfortable as she can. I highly recommend her to all.

Gingy Grimes
5 years ago
Dr Koury is fantastic at TMJ and at cosmetic dentistry. I am a pianist and have frequent left shoulder pain. Dr. Koury helped me realize that jaw tension was a major cause and then helped me solve this problem!!! She also fixed an old filling in my "two front teeth", and, wow I can smile again! And all with a calm, pleasant manner. Her office is lovely as well. signed, "Shoulder Pain Gone!".

John smith
6 years ago
I have been under the care of Dr. Koury for 15 yrs. now and Thank God I am. She is a wonderful dentist who does things the right way, she is very committed to her craft and goes the extra mile to help her patience. If you are looking for a good and competent Dentist I would recommend Dr. Diane J. Koury, I couldn`t be happier.

Sharon Racette
6 years ago
I brought my mom to Dr. Koury to have new dentures made. I was nervous because she has Alzheimer's, so was concerned that the visits would be a big stress. However, I am able to say we experienced quite the opposite! The environment is very relaxing and all staff very pleasant and professional. I have referred neighbors and friends who have also been very happy.

Amy Thomson
6 years ago
I have been a patient of Dr. Diane Koury for over 20 years. She is extremely patient and kind. She always goes the extra mile for her patients to make their experience as comfortable as she can. I highly recommend her to all.

Gingy Grimes
6 years ago
Dr Koury is fantastic at TMJ and at cosmetic dentistry. I am a pianist and have frequent left shoulder pain. Dr. Koury helped me realize that jaw tension was a major cause and then helped me solve this problem!!! She also fixed an old filling in my "two front teeth", and, wow I can smile again! And all with a calm, pleasant manner. Her office is lovely as well. signed, "Shoulder Pain Gone!".

Ian
6 years ago
I came to this establishment to fill a cavity, and when I explained I was feeling pain during the procedure, she became angry with me and started yelling at me in the chair. She said if I wanted to get my teeth finished I could stop complaining, or I could walk out now with my tooth half open. I am disgusted by my experience here, I'm surprised she still has a license to practice.

Jane McIntire
6 years ago
Dr. Koury is very patient and a great listener. She is thorough, professional and is always aware of the state of the patient. I would recommend her to all ages and levels of "need".

Ian
7 years ago
I came to this establishment to fill a cavity, and when I explained I was feeling pain during the procedure, she became angry with me and started yelling at me in the chair. She said if I wanted to get my teeth finished I could stop complaining, or I could walk out now with my tooth half open. I am disgusted by my experience here, I'm surprised she still has a license to practice.

Jane McIntire
7 years ago
Dr. Koury is very patient and a great listener. She is thorough, professional and is always aware of the state of the patient. I would recommend her to all ages and levels of "need".

Therese Persechini
8 years ago
I love going to Dr. Diane Koury DMD. I have been a patient for about 10 years, and always dreaded going to the dentist till I found her . Dr. Koury understands and explains everything and always makes sure I am comfortable before beginning work. She is very nice and up to date on everything and office is extremely clean. Her staff is very pleasant and polite. I highly recommend this office.

Therese Persechini
9 years ago
I love going to Dr. Diane Koury DMD. I have been a patient for about 10 years, and always dreaded going to the dentist till I found her . Dr. Koury understands and explains everything and always makes sure I am comfortable before beginning work. She is very nice and up to date on everything and office is extremely clean. Her staff is very pleasant and polite. I highly recommend this office.