A refreshing alternative to bureaucratic institutions, Dominion is a groundbreaker, bringing practical solutions, best practices and a new level of service to the benefits industry. Details are important to us. We guarantee everything from reporting and billing accuracy to network retention and member satisfaction. No point is too fine.
We offer Select dental plans (same as a DHMO), PPO plans, ePPO plans and dual-choice coverage. In addition, we also provide full administrative support for strategic partnerships, health plans and Third Party Administrators (TPAs). And our selection of vision plans offers coverage for a wide range of budgets.
From groups ranging in size from two to several thousand, we serve full and part-time employees and members of associations, chambers of commerce, fraternal organizations, credit unions, student bodies, State and Federal governments and more.
Regardless of which administrative responsibilities are selected, simple, straightforward plan implementation is guaranteed, allowing its client to add dental to its health plan offerings with minimal effort.
Mike Davis, President and Chief Operating Officer Mike is a founder of Dominion National and has overall responsibility for the company. He has nearly 30 years of experience in dental benefits and had served in various executive positions with MIDA Dental Plans, a successful DHMO in the Mid-Atlantic region, prior to establishing Dominion. Under Mike's leadership, Dominion has grown to serve over 900,000 members, offer access to over 300,000 national dentist listings and employ a staff of over 200. Dominions expansion offering benefits to commercial groups, individuals and health plans resulted in the companys 2016 re-brand to Dominion National.
Michael Brashears,Vice President, Sales Michael has nearly 10 years of experience in the benefits industry. Prior to joining Dominion, he served as a broker manager with Kelly & Associates Insurance Group. Michael is past president of the Baltimore Association of Health Underwriters. He is responsible for leading Dominionscommercial group sales efforts to drive membership and revenue growth.Carlos M. Fernndez, Director of Compliance and Regulatory AffairsCarlos is an attorney with over 13 years of compliance, legal and regulatory experience. Before joining Dominion, he served as Vice President - Legal and Compliance, for Delta Dental of Puerto Rico. Carlos oversees all aspects of Dominions Compliance Program and regulatory efforts.Tangela Gilchrist,Vice President, Human ResourcesTangela has over 19 years of human resources experience in the healthcare industry. Before joining Dominion, she served in a leadership role with Childrens Health System. Tangela oversees all aspects of human resources including employee recruitment, benefits, policies, training, leadership development and facilities.Mark Haraway,Vice President, Client Services and Strategic AccountsMark has been in the dental benefits industry for more than 26 years. He has had direct oversight of sales, service and provider relations as well as extensive roles in marketing and product development across a range of delivery systems (DHMO, PPO, traditional) and financing arrangements. He also oversaw government dental programs for state government and health plan clients in the Medicaid and Medicare segment. In his role at Dominion, Mark has responsibility for maintaining and enhancing the customer experience for Dominion clients.Felix Layne, Vice President, FinanceFelix is a Certified Management Accountant with over 30 years of finance experience in both the private and public sectors. Prior to joining Dominion, Felix served as Vice President of Finance with DentaQuest. He currently oversees the companys accounting and finance efforts.Bernadette Marx, Director of UnderwritingBernadette oversees Dominions underwriting department and is responsible for financial analytics and driving profitable growth in all of Dominions markets. She brings over 25 years of experience, including underwriting management roles with United Concordia and Cigna.Dave Orlando,Vice President, OperationsDave has over 30 years of experience, including 20 years as Corporate Vice President of Operations at MVP Health Care, a New York-based health plan, and two-and-a-half years as Chief Operating Officer of Network Health, a Wisconsin-based health plan. He oversees Dominions member services, provider relations, information services and technology, project management, claims, credentialing, reporting and quality assurance.Jay Rausch, Vice President, Business DevelopmentJay has over 28 years of managed care dental and health experience. He has previously served as Vice President, Strategic Alliances for Superior Vision, Vice President of Business Development for Dental Benefit Providers (DBP), a United Health Group Company, and as Vice President and Dental Product Manager for GE Financial Assurance, a division of GE Capital. He is responsible for leading Dominions current and new strategic alliance partnerships.Jeff Schwab,Vice President, MarketingJeff has nearly 20 years of experience in marketing, public relations and corporate communications. He is responsible for leading Dominions marketing, public relations and advertising efforts, as well as overseeing the companys proposals, new product launches and individual product lines both on and off the exchanges. Jeff also serves on the Board of Directors for the National Association of Dental Plans (NADP)to support NADP's mission to promote and advance the dental benefits industry to improve consumer access to affordable, quality dental care.Wayne Silverman,D.D.S, Dental DirectorDr. Silverman has more than 30 years of consulting, teaching and private practice experience. He helps design and review Dominions plans, policies and administrative procedures. He is also an associate professor of restorative dentistry at the University of Maryland School of Dentistry.Andy Tate,Associate Vice President, OperationsAndy has over 15 years of operations leadership experience in multiple industries. Before joining Dominion, Andy served in various leadership roles with Capital One and American Express. Andy is directly responsible for claims, plan and network administration, credentialing and quality improvement.
Reviews
Rating 1.3 out of 5 based on 13 reviews
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2 years ago
Signed up waited for email which they said they would use to bill me. Got one but a weird one tried to login NO record of me at all. Now i have to start all over elsewhere. Amdi actually thought we had found whay we needed.
Leila Rivera
2 years ago
AWFUL SERVICES. This must be a fraudulent company for sure. I paid out of pocket for everything. They NEVER ANSWERED THE PHONE. I wish I could give them minus 5 stars.
Daniel Maher
2 years ago
I was 850 plus miles from home, no Dominion Dental Doctors within a 50 Mile radius of where I was, had a previous problem with tooth #20 my doctor did a repair until we could schedule a root canal and crown, Covid hit, everything going crazy, I was out of town in pain my Dentist back home could not schedule me for weeks I reached out to several dentist until I found one he did the root canal and crown, I stated to Dominion it was an emergency Dominion stated we don't cover emergencies, $1300 plus out of pocket because I could not schedule the repair, Dominion is worthless.
Leila Rivera
3 years ago
AWFUL SERVICES. This must be a fraudulent company for sure. I paid out of pocket for everything. They NEVER ANSWERED THE PHONE. I wish I could give them minus 5 stars.
Daniel Maher
3 years ago
I was 850 plus miles from home, no Dominion Dental Doctors within a 50 Mile radius of where I was, had a previous problem with tooth #20 my doctor did a repair until we could schedule a root canal and crown, Covid hit, everything going crazy, I was out of town in pain my Dentist back home could not schedule me for weeks I reached out to several dentist until I found one he did the root canal and crown, I stated to Dominion it was an emergency Dominion stated we don't cover emergencies, $1300 plus out of pocket because I could not schedule the repair, Dominion is worthless.
Jaden Taylor
4 years ago
WORST DENTAL PLAN EVER. I never actually write these. And if I could give less than 1 star, I would. This company was terrible. I fractured a tooth a while back and, since I had this coverage I sent out a claim for prior authorization with the appropriate x-rays and plan of care from my dentist. Got denied the first time, they told me the x-rays didn't come, okay. Got my dentist to resend them and was there when dominion national confirmed they had received them and could view them along with the plan of care. Should be good, right? Wrong. Got denied again. Called and asked why, they beat around the bush trying to tell me they needed to be within 6 months of procedure (they weren't even 6 months old yet) and then explained now ON TOP OF the plan of care (which tells you what is wrong and how the dentist intends to fix it) and the x-rays AND diagnostic quality photographs of my fractured tooth, they would need a narrative. When I asked why they would need it they said so they could know what was wrong - you know, like you can see on X-rays, pictures and a detailed plan of care from the same dentist they're now asked for a narrative from. Okay. Nothing was ever solved. I ended up just paying for the crown on my own after 4 months of trying to work with these people. Worst company ever. I paid faithfully for 2 years and never really called on them for anything until this. Avoid them. Just get a dental savings plan. They'll just pull your chain until you can't take it anymore.
Maybe Dexter
4 years ago
Absolutely horrible customer service. One phone number doesn't even work. I've been on hold with the other number for an hour. The automated system will not recognize my member number but doesn't give an option to speak to a real person after entering an "unrecognizable memeber number"
michele logan
5 years ago
Awful customer service . Have been overcharging for more than one year. 3 deductions each month. Have spoekn to 2 different people--never a manager available--reassure they willfix. But they don't and then say tostop emailing as their response is simply a courtesy. BUt on the phone nobody does anything. Will be reporting to BBB. Also get errort message when trying to edit, terminate or query account
Jaden Taylor
5 years ago
WORST DENTAL PLAN EVER. I never actually write these. And if I could give less than 1 star, I would. This company was terrible. I fractured a tooth a while back and, since I had this coverage I sent out a claim for prior authorization with the appropriate x-rays and plan of care from my dentist. Got denied the first time, they told me the x-rays didn't come, okay. Got my dentist to resend them and was there when dominion national confirmed they had received them and could view them along with the plan of care. Should be good, right? Wrong. Got denied again. Called and asked why, they beat around the bush trying to tell me they needed to be within 6 months of procedure (they weren't even 6 months old yet) and then explained now ON TOP OF the plan of care (which tells you what is wrong and how the dentist intends to fix it) and the x-rays AND diagnostic quality photographs of my fractured tooth, they would need a narrative. When I asked why they would need it they said so they could know what was wrong - you know, like you can see on X-rays, pictures and a detailed plan of care from the same dentist they're now asked for a narrative from. Okay. Nothing was ever solved. I ended up just paying for the crown on my own after 4 months of trying to work with these people. Worst company ever. I paid faithfully for 2 years and never really called on them for anything until this. Avoid them. Just get a dental savings plan. They'll just pull your chain until you can't take it anymore.
Maybe Dexter
5 years ago
Absolutely horrible customer service. One phone number doesn't even work. I've been on hold with the other number for an hour. The automated system will not recognize my member number but doesn't give an option to speak to a real person after entering an "unrecognizable memeber number"
Mike Harpring
5 years ago
Been on hold for nearly an hour with no end in sight. Experience with this company has been awful.
Agnes Green
5 years ago
DO NOT SIGN UP WITH THIS COMPANY! I was overcharged, on the phone for 45 minutes, no one would confirm they would send me my money back. They told me they would but would not send anything saying that I would be receiving the money. "They marked it in their system" Ugh never again.
Jess Mason
5 years ago
Worst customer service and phone support I've ever used. Might be 3-5 call and 30min-1hr anyone pics up. Don't bother with this company.
Rachel Luehm
5 years ago
Really really terrible service. Their website is practically unusable. I set up autopay numerous times and for whatever reason it has continually booted me off and thus my bill was not paid. You'd think a company would do everything in their power to ensure they get paid. Now I can't even figure out how to pay online at all. If you click "member summary" you get an error message and a bunch of code. Furthermore, a lot of dentists won't even accept Dominion. Wonder why...
michele logan
5 years ago
Awful customer service . Have been overcharging for more than one year. 3 deductions each month. Have spoekn to 2 different people--never a manager available--reassure they willfix. But they don't and then say tostop emailing as their response is simply a courtesy. BUt on the phone nobody does anything. Will be reporting to BBB. Also get errort message when trying to edit, terminate or query account
Mike Harpring
5 years ago
Been on hold for nearly an hour with no end in sight. Experience with this company has been awful.
Agnes Green
5 years ago
DO NOT SIGN UP WITH THIS COMPANY! I was overcharged, on the phone for 45 minutes, no one would confirm they would send me my money back. They told me they would but would not send anything saying that I would be receiving the money. "They marked it in their system" Ugh never again.
Rachel Luehm
6 years ago
Really really terrible service. Their website is practically unusable. I set up autopay numerous times and for whatever reason it has continually booted me off and thus my bill was not paid. You'd think a company would do everything in their power to ensure they get paid. Now I can't even figure out how to pay online at all. If you click "member summary" you get an error message and a bunch of code. Furthermore, a lot of dentists won't even accept Dominion. Wonder why...
Jess Mason
6 years ago
Worst customer service and phone support I've ever used. Might be 3-5 call and 30min-1hr anyone pics up. Don't bother with this company.
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