Adventist Health is a faith-inspired, nonprofit integrated health system serving more than 80 communities on the West Coast and Hawaii. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care agencies, hospice agencies and joint-venture retirement centers in both rural and urban communities. Our compassionate and talented team of 34,000 includes associates, medical staff physicians, allied health professionals and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope. Together, we are transforming the American healthcare experience with an innovative, yet timeless, whole-person focus on physical, mental, spiritual and social healing to support community well-being.
Compelled by our mission to live Gods love by inspiring health, wholeness and hope, we will transform the health experience of our communities by improving physical, mental and spiritual health; enhancing interactions; and making care more accessible and affordable.
Adventist Health has long been a promoter of prevention and whole-person care. Inspired by our belief in the loving and healing power of Jesus Christ, we aim to bring physical, mental and spiritual health and healing to our neighbors of all faiths.
To protect patient privacy and confidentiality (see HIPAA guidelines, below) and to accommodate requests for interviews and information in a timely and accurate manner, we ask members of the media to follow these guidelines:
To schedule an interview with an Adventist Health physician, administrator or patient, please contact a member of the communication team at 303-601-6349 or send an email to CorpComm@ah.org. Please provide us with your deadline so we can do our best to accommodate your request in a timely manner.
Inquiries must identify the patient by name Information about the patient's general condition and location of an inpatient, outpatient or emergency department patient may be released only if the inquiry specifically identifies the patient by name. No information may be given if a request does not include a specific patient's name or if the patient requests the information not be released. This includes inquiries from the media.
Release of patient's general condition and location As long as the patient has not requested information be withheld, the communication department may release the patient's one-word condition and location to individuals who inquire about the patient by name, without obtaining prior patient authorization. This includes inquiries from the media.
Patient condition information The communication department releases official patient information to media. In keeping with the guidelines of the American Hospital Association, we provide a one-word patient condition undetermined, good, fair, serious or critical unless otherwise instructed by the patient. Patient conditions are defined in accordance with the following AHA standards:
If a patient has not specified that no information may be released, a hospital may disclose that a patient was treated and released. However, without patient authorization, we may not release information to the media regarding the date of release or where the patient went upon release.
Death of a patient The death of a patient may be reported to the authorities by Adventist Health, as required by law. Under HIPAA, hospitals cannot share information with the media on the specifics about deaths without the permission of the decedent's next of kin or other legal representative. A hospital also may not disclose information regarding the date, time or cause of death to the media. Law enforcement officials oftentimes are a better source for this type of information.
Compiled every three years, the Community Needs Assessment (CHNA) is Adventist Healths principal research tool for developing our organizations strategic plans, community benefit plans and other planning documents. You may request a paper copy by emailing community.benefit@ah.org. You may also view electronic copies of current and previous community health needs assessments below.
2020 Community Health Plan Update 2020 Community Health Implementation Strategy 2019 Community Health Needs Assessment 2019 Community Health Plan Update/Annual Report 2017 Community Health Plan (Implementation Strategy) & 2016 Update/Annual Report 2016 Community Health Needs Assessment
2020 Community Health Plan Update 2020 Community Health Implementation Strategy 2019 Community Health Needs Assessment 2019 Community Health Plan Update/Annual Report 2016 Community Health Needs Assessment
2019 Community Health Needs Assessment 2018 Community Health Plan Update/Annual Report 2017 Community Health Plan (Implementation Strategy) & 2016 Update/Annual Report 2016 Community Health Needs Assessment
2021 Community Health Plan Update 2020 Community Health Implementation Strategy 2019 Community Health Needs Assessment 2019 Community Health Plan Update/Annual Report 2017 Community Health Plan (Implementation Strategy) & 2016 Update/Annual Report 2016 Community Health Needs Assessment
2020 Community Health Plan Update 2020 Community Health Implementation Strategy 2019 Community Health Needs Assessment 2019 Community Health Implementation Strategy 2019 Community Health Plan Update/Annual Report 2018 Community Health Needs Assessment 2017 Community Health Plan (Implementation Strategy) & 2016 Update/Annual Report
Reviews
Rating 2.8 out of 5 based on 98 reviews
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newest oldest highest lowestMisty Deruiter
2 years ago
I was impressed by the dentist and staff. They were very kind. My appointments are usually very quick, I've never had to wait longer then 15 minutes for my appt. The office is always clean. I'd definitely recommend to friends and family.
Melanie Ownbey
2 years ago
I called this office and they got me in the next morning. Great response! The staff is friendly and front desk has great telephone ethic. Dentist and assistant were friendly. I will return here again. Nice place!
Cisco Garcia
2 years ago
Worst customer service Worst answering service an appointment setters also staff members at the clinic doctors need to treat patients with respect they take too damn long to attend somebody and the facility is very old needs to be remodeled or upgraded it smells bad in there and it's to be super clean and disinfect smells like mold
Rosa Valdez
2 years ago
Extremely long wait time to be seen by pediatrician. Be prepared to wait 3 hours
Mark scambia
2 years ago
would not recommend!
Yolanda Castillo
2 years ago
Worst Customer Service it took me 1 week to get an appointment thru Lorena with prenatal to start my OB visits when they had my pregnancy medical records in file and she didn't even made the appointments she had me transfer to someone else! for a week everyday I would call and they would transfer me from one line to another saying Lorena has to schedule me the appts in order to start the process. can't wait to see how the appointments are going to be like !!! she was so rude and everyone who she transfer me except a few.
luke d
3 years ago
If you are seeking psychiatric help I highly urge you to look elsewhere. I've never had a psychiatrist and staff willing to lie and manipulate mental patients into forcing them out of their care over a basic miscommunication. This is place is a real danger for the psychiatric community and anyone who wants real help, It's absolutely appalling.
Mark scambia
3 years ago
would not recommend!
Yolanda Castillo
3 years ago
Worst Customer Service it took me 1 week to get an appointment thru Lorena with prenatal to start my OB visits when they had my pregnancy medical records in file and she didn't even made the appointments she had me transfer to someone else! for a week everyday I would call and they would transfer me from one line to another saying Lorena has to schedule me the appts in order to start the process. can't wait to see how the appointments are going to be like !!! she was so rude and everyone who she transfer me except a few.
Cisco Garcia
3 years ago
Worst customer service Worst answering service an appointment setters also staff members at the clinic doctors need to treat patients with respect they take too damn long to attend somebody and the facility is very old needs to be remodeled or upgraded it smells bad in there and it's to be super clean and disinfect smells like mold
Rosa Valdez
3 years ago
Extremely long wait time to be seen by pediatrician. Be prepared to wait 3 hours
Niko Z
3 years ago
The workers are kind and respectful I have been going there for the past 2 years. And they provide stickers and Candy's for the children.
Laura Ray
3 years ago
Wouldnt even give them a star. They suck so bad. I swear they dont listen and they have no idea what the hell there doing. I will never go here again.
Jorge Hernandez
3 years ago
The practice admin was professional and well versed. Will be recommending my friends and family to come for service!!
Tiffany Sherrill
3 years ago
I took my 3yr old son & 8yr old daughter into be seen. We waited 3 hours to be seen & was told my son had a viral cold, & my daughter had an upper respiratory infection & an ear infection, & needed amoxicillin. So we finally get done at clinic & goto pharmacy to get meds well this dr didnt even send the amoxicillin i called & his med assis said she would cll me asap well how bout nothing and its been 24hrs later
daisy barajas
3 years ago
Very friendly staff when the dentist work on my tooth I didn't experience any pain even afterwards no pain at all very clean they care about there paients I recommend there dentist very nice people
Olivia B
3 years ago
Had an appointment an still waited 2 hrs very disappointed... Get it together Also this isnt a dace studio or strip club so please talk to your assistants about being PROFESSIONAL.
KaLia Vang
3 years ago
Every time when I'm here for an appointment the wait is always long. I've thought coming ten minute early would be a good idea so I could get checked in faster but that was wrong I still waited in the waiting room for 45 minute and when They actually get me a room I still waited another 40-50 minute!! I've never been to a clinic office that makes people wait this long. I believe a clinic should make a patient wait for no longer than 15 minute in the room. This is really bad service. All employees and doctor are nice and friendly but they make you wait too long. I'm not from handford So I have to travel back home. Everyone has things to do. It would be nice if they would change things up a little bit so there won't be such bad reviews about this medical office.
luke d
3 years ago
If you are seeking psychiatric help I highly urge you to look elsewhere. I've never had a psychiatrist and staff willing to lie and manipulate mental patients into forcing them out of their care over a basic miscommunication. This is place is a real danger for the psychiatric community and anyone who wants real help, It's absolutely appalling.
Susan Ludington
4 years ago
I would like to Thank the staff and Dr Cruz for getting me in on short notice ..great care great staff.
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