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Lam Nguyen
a year ago
Really appreciate what Dr. Agarwal has done for us in term of dental cares, but since Amanda retired, her billing service department has become a nightmare for us. Amanda usually told us ahead what we expected to pay out of pocket and the rest she followed through with the insurances, never got surprised . However, under the new billing staffing, we got a lot of surprises. My son went there for the just first HALF of the deep clean which they recommended but not medically necessary, my son was double insured from my wife and I, but we got the first bill for almost $400 for just HALF of the deep clean service. We already $260 something after called and explained to them, but after 9 months later, they sent another bill over $90 for the same HALF of the deep clean service. I just don't know what to make out of this, speechless. Sorry Dr. Agarwal, we really love you but we can no longer come back here because you allowed this billing practices happen under your watch. Best regards,

Britton Bamesberger
2 years ago
This is what a Dentist is supposed to be like. No shame, accurate, timely and efficient. Had a really great hygienist that was super gentle- all dentist offices should strive to be like this.

Zarek M
2 years ago
DO NOT GO TO THIS DENTIST. I came in last August to get ahead of a cavity that hadn't started bothering me yet. Not only did Dr. Agarwal insist it needed a root canal, but she also said I needed a $700+ deep cleaning and two other fillings, all totalling to over $2000 out of pocket! I went to a different dentist for a second opinion less than a week later, and NONE of the work I was recommended was needed. They did a routine cleaning covered by my insurance. They took care of my cavity with a standard filling. They did not agree that my other teeth needed any work done. They did a new periodontal exam and couldn't believe how my gum health could possibly improve so quickly based on Dr. Agarwal's exam (which by the way was the most painful gum exam I've ever had). It's been 9 months and I'm still just absolutely floored at how terrible of an experience this was. If you get thousands of dollars of dental work recommended to you by this dentist, PLEASE do yourself a favor and get a second opinion. Or better yet, save yourself the trouble and don't go here in the first place!

Irma Lopez Medina
2 years ago
Very irresponsable. They made a mistake with my total Bill. I over paid the Secretary said i could use that money as a Credit in the future. Aboyt a month late my husband went in for a cleaning he paid in full after his appointment. Suddenly we get a Bill. I called to use the Credit towards my husband's Bill. After 15 min on hold the Secretary says "there is no Credit in your account, will you pay the bill?" I said I want to use the over payment to pay my husband's Bill. The lady said she will research and call Friday. Its been 3 weeks and I have not received a call yet. Very dissapointed Do not loose your money here.

camera portland
2 years ago
My name is James Kieu. I just re-visited Definition Dental office today. Again front desk/customer service was very nice (soft voice and cute talking). Very professional staffs who's really care patients. Very affordable and non-beatable prices. You'll be walking out with satisfy smiles. Five Stars - Definition Dental.

Rumiko Zaha
2 years ago
Terrible Dentist. Do not choose here only the review, they don,t care for patient nothing. My husband a little over 1 year ago totally almost a $9,000.00 paid but now he have to go another correct dentist for fix thire terrible work. And now new bill received from Definition Dental that a month ago fix thier terrible work just scrape off his bridge because his gums are broken. He did not want go them but he need to know what's they did it so he went them that was a big mistake. Really, Really be careful, do not choose them only looks nice review, you have to look not nice review too.

Edith Dominguez
2 years ago
Super unprofessional. They don't tell you that you're being charged for a service until after they've already done it. Ex: we had already paid in advance for some scheduled cleanings, not only did they make my boyfriends teeth worse but they provided a service and didn't verify with him that the total amount for him would be okay before actually doing it. When we first started going there it was to fix a certain tooth in particular but they insisted that cleanings were needed before fixing the tooth, well this week they told him there was nothing that could be done about it. Not only do they scam people but they think its okay to do it during these hard times. They did the same thing to another woman who was checking out. She believed she was only paying a certain amount and after she received the care they told her that her insurance wouldn't cover and she'd have to pay double the amount, im talking thousands of dollars. I do not recommend.

Angel Gracia
2 years ago
I'm as bad a patient as it gets, full-on squeamish and pouring with anxiety, and this team helped me get through it like nobody before with a plenty of care and patience, from Ana at the front desk to the two dentists that took care of me, Maddy and Angelina, all brilliant at their jobs, with enough psychology awareness to write a book about, so I cannot recommend them high enough to anybody who needs proper dental care!

Robert Hall
3 years ago
Terrific doctor with very good staff! Dr. A. is a terrific dentist!

Edith Dominguez
3 years ago
Super unprofessional. They don't tell you that you're being charged for a service until after they've already done it. Ex: we had already paid in advance for some scheduled cleanings, not only did they make my boyfriends teeth worse but they provided a service and didn't verify with him that the total amount for him would be okay before actually doing it. When we first started going there it was to fix a certain tooth in particular but they insisted that cleanings were needed before fixing the tooth, well this week they told him there was nothing that could be done about it. Not only do they scam people but they think its okay to do it during these hard times. They did the same thing to another woman who was checking out. She believed she was only paying a certain amount and after she received the care they told her that her insurance wouldn't cover and she'd have to pay double the amount, im talking thousands of dollars. I do not recommend.

camera portland
3 years ago
My name is James Kieu. I just re-visited Definition Dental office today. Again front desk/customer service was very nice (soft voice and cute talking). Very professional staffs who's really care patients. Very affordable and non-beatable prices. You'll be walking out with satisfy smiles. Five Stars - Definition Dental.

Irma Lopez Medina
3 years ago
Very irresponsable. They made a mistake with my total Bill. I over paid the Secretary said i could use that money as a Credit in the future. Aboyt a month late my husband went in for a cleaning he paid in full after his appointment. Suddenly we get a Bill. I called to use the Credit towards my husband's Bill. After 15 min on hold the Secretary says "there is no Credit in your account, will you pay the bill?" I said I want to use the over payment to pay my husband's Bill. The lady said she will research and call Friday. Its been 3 weeks and I have not received a call yet. Very dissapointed Do not loose your money here.

Rumiko Zaha
3 years ago
Terrible Dentist. Do not choose here only the review, they don,t care for patient nothing. My husband a little over 1 year ago totally almost a $9,000.00 paid but now he have to go another correct dentist for fix thire terrible work. And now new bill received from Definition Dental that a month ago fix thier terrible work just scrape off his bridge because his gums are broken. He did not want go them but he need to know what's they did it so he went them that was a big mistake. Really, Really be careful, do not choose them only looks nice review, you have to look not nice review too.

Larry K McCarthy
3 years ago
Hygienist and assistant were great. The doctor has zero bed side manners. First visit told me that a cavity will be on watch then day to do filling she abruptly ask if we should do the other one that was on watch. I agreed. The appointment ran over the scheduled time and she ended up leaving without explanation to go take care of another patient. Came back a while later to finish and didn't even apologize nor acknowledge leaving the procedure. The poor assistant apologized profusely and I sort of felt bad she has to work with that doctor. I would stay away from this office.

Pallavi Gupta
3 years ago
I had a very good experience at this office. I have been changing dentists from last couple of years looking for dentist who is compassionate and knowledgeable and looks like my search it complete now. Doctor was polite and friendly and explained the treatment plan in detail. Office is very clean and staff is very helpful and makes you feel comfortable during treatment.

Olivia Zapata
3 years ago
Best dentist ever! All staff has been informative, professional and friendly!

Zac Garbinsky
3 years ago
Worst interaction from a doctor I have ever had. I had a serious injury to my front 3 teeth. I needed all 3 of them crowned. So I went to definition dental. I asked them to bill my insurance and if they wouldn't then I would find another dentist who would. One of their new employees after the procedure was done took over 6 months to figure this out and insisted that if we could I had to pay out of pocket. When I called the insurance company they simply said they needed 2 pieces of paperwork that they hadn't received from the dentist office. Fast forward 2 months I noticed something was wrong with one of the crowns. It kept clicking. The dr. Never took me seriously and said everything was fine. And during that exam reviewed my x rays and told me I needed 9 fillings as well. I trusted her and did 3 of them. When I went home to my dentist he said the cavities had been there for over 6 years and most didn't need filling. Now I have sensitivity in those teeth because she wasn't conservative. Now a year and a half later I go back because something is wrong with the crown I complained about in the beginning and she cleans it up and says it's fine. It didn't fix the problem so she just shoved me to an endodontist. When I called back to ask some more questions before I went to the endodontist the same receptionist who gave me trouble with the insurance was refusing to leave a note for the dr. To call me. She kept saying that it's unlikely she will and when I got slightly frustrated just hung up on me. When I called back she had the audacity to say she didn't hang up and then said " I would like to talk at you for a second. Is that ok?" I was so offended. She then proceeded to tell me I should be grateful for how she got my insurance to pay for the crowns and that she didn't have to do that. And that I should thank her. The staff haS been super rude. Unwelcoming and unkind. That Dr. argawald is a money hungry disgrace for a health care practitioner. When I went to another dentist to get a second opinion they told me the crowns weren't even that great because she left huge ridges at the gum line. I regret ever going to this dentist office and hope they go out of business. What a shame.

Robert Hall
3 years ago
Terrific doctor with very good staff! Dr. A. is a terrific dentist!

Weining Chen
3 years ago
The place is newly renovated and neat. The doctor is fine. But the staff are pushy and not communicative. They pushed me to do a deep cleaning, not covered by my insurance. For the next dental cleaning, I was trying to do a regular cleaning fully covered by my insurance, but they charged me additional since it was not a regular cleaning. No one ever communicated with me that the following two dental cleanings were not considered regular, but follow-ups from the deep cleaning, which were not fully covered by insurance. The procedure wasn't any different than the regular one. That's why I didn't notice until checking out. The staff promised to waive the additional fee for me, but I still received a bill one or two months later. In addition, the staff tried hard to persuade me to do braces which I didn't feel comfortable with. I had braces ten years ago and I consulted another doctor at a different clinic before, who told me my teeth look nice and there is no need to do it again. She suggested me to wear retainer instead. The staff here was quite the opposite. I regret coming here.

Sarah Balthazar
3 years ago
Great at first....then they got pushy with the appointments had to tell them my teeth cleaning can wait till after the pandemic, not signing anything authorizing high risk of covid, they also tried to say I needed more filings when I got them all replaced, right before I got out of service couple months prior ....one receptionist left me a message demanding full payment that day while another said no worries I could pay half now, half later....idk lol like I get yall need money but damn