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Stephen O'Reilly
2 years ago
Be careful. I used to trust them. I do not anymore. They utilize creative bookkeeping and cannot give you an itemization of past charges because their financial tracking system is so poor. I wasted 2 hours round trip yesterday to be turned away from my appointment. First, their financial person Eileen committed fraud, asking me to sign a paper for a different tooth treatment, lying saying it was for today's treatment, when actually she was getting a signature she forgot to get from me last month. I would not have had an issue at all signing truthfully, but the signature was obtained under false pretenses. They have a policy of turning you away if you have a balance, even if the balance is at issue. I didn't know the financial person I was working with had left 4 weeks prior, immediately following our last conversation with actions pending. I was accused of lying by Eileen. When I explained I was working on a balance question with the former finance person, her response was, "no, she hasn't worked here for a long time." If you do not like being treated like a criminal, find another scrupulous dentist. It saddens me that our otherwise good relationship has to end this way. Though it pains me to write this, I feel the need to share to protect other innocent people.

Stephen O'Reilly
3 years ago
Be careful. I used to trust them. I do not anymore. They utilize creative bookkeeping and cannot give you an itemization of past charges because their financial tracking system is so poor. I wasted 2 hours round trip yesterday to be turned away from my appointment. First, their financial person Eileen committed fraud, asking me to sign a paper for a different tooth treatment, lying saying it was for today's treatment, when actually she was getting a signature she forgot to get from me last month. I would not have had an issue at all signing truthfully, but the signature was obtained under false pretenses. They have a policy of turning you away if you have a balance, even if the balance is at issue. I didn't know the financial person I was working with had left 4 weeks prior, immediately following our last conversation with actions pending. I was accused of lying by Eileen. When I explained I was working on a balance question with the former finance person, her response was, "no, she hasn't worked here for a long time." If you do not like being treated like a criminal, find another scrupulous dentist. It saddens me that our otherwise good relationship has to end this way. Though it pains me to write this, I feel the need to share to protect other innocent people.