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James Smith
2 years ago
I started as a new patient here six months ago after a friend shared a positive experience. Because this was my first appointment/cleaning, the office wanted to take X-rays which is something my previous dentist did yearly and is not uncommon. The problem is, apparently the X-rays were a type my insurance does not cover so naturally I received a bill a few weeks later. I called this office and my insurance to discover that the type they took is only covered every three years. Information I would have liked to have known about beforehand. Especially when I told them that I did not want any service not covered by insurance upon check-in. I pointed this out to the front desk after receiving the bill and in the end, paid it refusing to argue. Who would have known there is a difference in X-ray types if you are not in the dental industry? My second experience with this office was this morning. I showed up for a cleaning that was scheduled six months ago to be told that they don't have me on the schedule. I showed them the email confirmation I received a few days ago for the appointment, and they apologized offering to schedule me for later in the week. Simply unacceptable. I am beginning to think I just need to return to my previous dentist of 20 years that I stopped going to due to the driving distance. At least they could keep an appointment and always informed me of any out-of-pocket expenses before completing the work. I'm not one to take the time to write reviews however am a bit upset that I rearranged my day to make this appointment only to be turned away. The takeaway is to be sure to really do your homework on what is covered by your insurance and ask a lot of questions before the work is done. Secondly, when scheduling, be sure to call before leaving the house even if you have an email confirmation. Best of luck.

Anne Druiett
2 years ago
HORRIBLE EXPERIENCE!!! I would never recommend them to anyone! My family has been going here for years and have been robbing us left and right - very overpriced and I'm not sure why we even put up with this anymore. I had dental work done out of state while in college and while I was in the area, I had a filling come out. I called Friday afternoon and they were unable to see me until Tuesday morning. When I got there they only looked in my mouth to confirm that there was indeed a hole where my filling once was. To my surprise, they then attempted to reschedule me for another day. I was shocked because they had told me that they could help today. They rudely tried to get me to reschedule for ANOTHER WEEK AND A HALF OUT!!! This is absolutely ridiculous! I told them that I had taken off work in order to be here and based on scheduling the initial appointment, I expected them to solve the problem at hand. They proceeded to pressure me into signing a contract stating that I would pay for the filling IN ADDITION to ANOTHER FEE because it wasn't their work and again tried to get me to come back a week and a half later! I was appalled at how I was treated in this situation. I will never recommend this place to anyone and will also NEVER be going back here.

Ovidiu Bota
2 years ago
Root canal went bad. Doctors office didn't followed up. Staff is rude and didn't informed the office manager. Office manager forget to keep her word to refer back to me as promised. Initially she didn't know much about the matter, definitely lack of communication and professionalism all together. I asked to talk with Dr. Cox, more likely he doesn't even know what's going on. In the meantime I had the problem solved by another professional. It seems that Dr. Cox didn't performed well to begin with. Make yourself a favor and do some research first before it's too late. I'll file a complaint and pursuit legal action.

Jeane Beno Byrne
2 years ago
My husband and I moved to Fredericksburg and were looking for a dentist. Husband needs sedation dentistry due to dental trauma experienced in childhood. Few dentist will do sedation dentistry but Dr. Cox will. So now we have been going to Dr. Cox for about 3 years. My husband has had many procedures and he is very pleased. I had only had teeth cleaning until......an emergency - a painful cracked tooth! Dr. Cox and team really came through for me. They got me in for a consult same day and next day scheduled the work. An implant was a possibility if the damages were too severe but fortunately that was not required. On the day of the procedure, Dr. Cox performed a root canal, prepped the tooth for a crown and installed a permanent crown. I walked out in two hours, problem solved! I am grateful and well pleased with this dentist office and Dr. Cox. Also, the office is clean, well run, and the staff is friendly. One improvement that is needed and I hope they are working on it, is getting the parking lot repaired/resurfaced - it's hard to avoid the holes.

R M
2 years ago
in being relatively new to the area, I was in search of a dentist (not that there were issues with my previous dentist, to give perspective). I try not to rate a place by one experience, which is somewhat the case as this is multiple interactions involving one visit. First, it is their policy that family members cannot book their appointment on the same day; while they give the excuse that it saves them from having double no-shows, they should just charge a fee for two no shows for the bad actors instead of causing additional inconvenience for everyone. Second, the person sitting at the billing counter felt it appropriate to try to handle to patients at one time, doing two things: violating HIPPA and causing the other person to stand there for a prolonged period of time waiting for her to find an answer. The appropriate thing would have been to invite myself or the other party to take a seat in the nearly empty, adjacent waiting area (Which I eventually took upon myself). Although I dismissed myself after the person had already discussed that there was an issue with billing and something was not added on. When I did get called back to the counter the person tried to explain billing to me with a sheet the had columns of amounts that were very close together and the person talked very quickly behind the mask that they were wearing, and part of their explanation broke down procedure by left side of mouth and right side of mouth. I have nothing against the wearing of protective equipment, but when wearing it you need to communicate pronounce clearly so the person can understand what you are attempting to communicate. When I asked the person to repeat how much the cost would be the person was not able to just tell me, they hurriedly took the sheet and then said something was wrong with what they told me. Further, I have dental insurance and health insurance from the same company, the dental insurance is accepted but the practice did not take the steps to be accepted by both plans from the same company; I canceled future family appointments to go to a practice that accepts both plans (from the same insurance company). Lastly, needing to refer out a procedure that is a simple procedure that I have had performed by a dentist in the past without any referral. In summary, there are six reasons for this rating of one out of five stars: unnecessary and inconvenient scheduling policies, lack of attention to HIPPA, observing errors with billing with the other patient and myself (known because of lack of attention to HIPPA practices), lack of reasonable insurance acceptance, lack of clear verbal and written communication, and inability to perform a procedure that a dental practice should be able perform. Since you read these reviews, my recommendation to Cox Family Dentistry since you: if a practice cannot maintain professional standards then the owners of the practice should make necessary changes to meet standards or shut down the practice. My recommendation to those seeking a dentist is to choose one that can competently provide care because there are many practices in the area.

Callis Godley
2 years ago
This is my third set of plates from Doctor Cox. This time I had a new doctor I am thoroughly disgusted with the teeth I have gone back twice and they told me nothing was wrong you can see through the teeth and it looks awful. Never had a problem there before always had great service sorry but I will not go back. Sorry for the bad review it's not dr.cox

Jennifer Castaneda
2 years ago
Absolutely ridiculous... went in and set a appt for my surgery, decided after calling a couple of other places they were way to overpriced. Called to cancel and get my deposit back only to tell me it'll be 90 days... ok fine, that's a bit ridiculous but I'll wait. Call to inquire about my refund and told the office manager will call me back the same day after she returned from lunch. Received a callback a few days later and she didn't bother to leave a message. Still waiting for my refund... I should have listened to the reviews

Callis Godley
3 years ago
This is my third set of plates from Doctor Cox. This time I had a new doctor I am thoroughly disgusted with the teeth I have gone back twice and they told me nothing was wrong you can see through the teeth and it looks awful. Never had a problem there before always had great service sorry but I will not go back. Sorry for the bad review it's not dr.cox

Ovidiu Bota
3 years ago
Root canal went bad. Doctors office didn't followed up. Staff is rude and didn't informed the office manager. Office manager forget to keep her word to refer back to me as promised. Initially she didn't know much about the matter, definitely lack of communication and professionalism all together. I asked to talk with Dr. Cox, more likely he doesn't even know what's going on. In the meantime I had the problem solved by another professional. It seems that Dr. Cox didn't performed well to begin with. Make yourself a favor and do some research first before it's too late. I'll file a complaint and pursuit legal action.

Carletta Carter
3 years ago
I have been a patient of Drs Cox and Wilkerson for many years. I've received nothing but the best care. I trust them completely with all of dental and ortho care. In a nutshell, First Class Drs., First Class staff, and First Class office environment. Get down there to see them right away!!

R M
3 years ago
in being relatively new to the area, I was in search of a dentist (not that there were issues with my previous dentist, to give perspective). I try not to rate a place by one experience, which is somewhat the case as this is multiple interactions involving one visit. First, it is their policy that family members cannot book their appointment on the same day; while they give the excuse that it saves them from having double no-shows, they should just charge a fee for two no shows for the bad actors instead of causing additional inconvenience for everyone. Second, the person sitting at the billing counter felt it appropriate to try to handle to patients at one time, doing two things: violating HIPPA and causing the other person to stand there for a prolonged period of time waiting for her to find an answer. The appropriate thing would have been to invite myself or the other party to take a seat in the nearly empty, adjacent waiting area (Which I eventually took upon myself). Although I dismissed myself after the person had already discussed that there was an issue with billing and something was not added on. When I did get called back to the counter the person tried to explain billing to me with a sheet the had columns of amounts that were very close together and the person talked very quickly behind the mask that they were wearing, and part of their explanation broke down procedure by left side of mouth and right side of mouth. I have nothing against the wearing of protective equipment, but when wearing it you need to communicate pronounce clearly so the person can understand what you are attempting to communicate. When I asked the person to repeat how much the cost would be the person was not able to just tell me, they hurriedly took the sheet and then said something was wrong with what they told me. Further, I have dental insurance and health insurance from the same company, the dental insurance is accepted but the practice did not take the steps to be accepted by both plans from the same company; I canceled future family appointments to go to a practice that accepts both plans (from the same insurance company). Lastly, needing to refer out a procedure that is a simple procedure that I have had performed by a dentist in the past without any referral. In summary, there are six reasons for this rating of one out of five stars: unnecessary and inconvenient scheduling policies, lack of attention to HIPPA, observing errors with billing with the other patient and myself (known because of lack of attention to HIPPA practices), lack of reasonable insurance acceptance, lack of clear verbal and written communication, and inability to perform a procedure that a dental practice should be able perform. Since you read these reviews, my recommendation to Cox Family Dentistry since you: if a practice cannot maintain professional standards then the owners of the practice should make necessary changes to meet standards or shut down the practice. My recommendation to those seeking a dentist is to choose one that can competently provide care because there are many practices in the area.

Jeane Beno Byrne
3 years ago
My husband and I moved to Fredericksburg and were looking for a dentist. Husband needs sedation dentistry due to dental trauma experienced in childhood. Few dentist will do sedation dentistry but Dr. Cox will. So now we have been going to Dr. Cox for about 3 years. My husband has had many procedures and he is very pleased. I had only had teeth cleaning until......an emergency - a painful cracked tooth! Dr. Cox and team really came through for me. They got me in for a consult same day and next day scheduled the work. An implant was a possibility if the damages were too severe but fortunately that was not required. On the day of the procedure, Dr. Cox performed a root canal, prepped the tooth for a crown and installed a permanent crown. I walked out in two hours, problem solved! I am grateful and well pleased with this dentist office and Dr. Cox. Also, the office is clean, well run, and the staff is friendly. One improvement that is needed and I hope they are working on it, is getting the parking lot repaired/resurfaced - it's hard to avoid the holes.

Jennifer Castaneda
3 years ago
Absolutely ridiculous... went in and set a appt for my surgery, decided after calling a couple of other places they were way to overpriced. Called to cancel and get my deposit back only to tell me it'll be 90 days... ok fine, that's a bit ridiculous but I'll wait. Call to inquire about my refund and told the office manager will call me back the same day after she returned from lunch. Received a callback a few days later and she didn't bother to leave a message. Still waiting for my refund... I should have listened to the reviews

Carletta Carter
3 years ago
I have been a patient of Drs Cox and Wilkerson for many years. I've received nothing but the best care. I trust them completely with all of dental and ortho care. In a nutshell, First Class Drs., First Class staff, and First Class office environment. Get down there to see them right away!!

Valerie Mickle
4 years ago
Most definitely a prayer answered. My first experience with them was so awesome I was an walk-in searching for a new dentist They took the time to answer all my questions set me up with appointment and all the rest is History. If you or your family is looking for a friendly, clean, well establish place. this is the place for you. Dr. Sherri, is so personal with you absolutely love this office

Tracey Smalls
4 years ago
Amazing experience with Cox Family Denistry and Orthodontist for the last 12 years! Very caring and sympathetic to my needs! The atmosphere and employees feel like family! Thanks!

ann jones
4 years ago
I Love Cox Family dental! So honest and professional.

Kelly Adams
4 years ago
Have been going here for years...will definitely continue being a patient. :) Staff is friendly, understanding and knowledgeable. They care!

Kelsey Mendelsohn
4 years ago
Incredible service, kind staff and quick! Would 100% recommend!

Lisa Baumgartner
4 years ago
The office staff is amazing!! Dr. Cox and his assistant truly are the best around!! Thanks for fixing my tooth. It was painless and done in one day!!