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Tara Mullen
a year ago
Waited an entire year to have a cavity filled, day b4 my appt they texted me to tell me I needed to reschedule. Called a dozen times and left messages. Can't ever get anyone on the phone. 2 months later still can't get a person on the phone to reschedule! This place does not care at all!

Vanessa
a year ago
Horrible. Waited over an hour for my appointment and had to leave since I couldn't wait for them any longer.

Angelica Kata
a year ago
Got a phone call @4:34pm for a ASAP appointment, which sounded amazing instead of waiting until March of 2023! I simply asked if Dr Hernandez will also be removing the tooth tooth he left behind on the LAST tooth he REMOVED. The lady ignored my question and asked again if I want the appointment Yes! & he needs to fix the tooth he left behind which got infected back in February!! I said Yes is he also fixing the tooth he left behind? And she completely HUNG UP ON ME! What is going on here at this facility!? Who makes people wait 7-8pm this for an extraction than calls ahead of time Like they were heaven sent then Hungs up for asking a simple question! I wasn't even rude I wanted to know bc they examined Both teeth that were problems... is it wrong that I want the old tooth fixed and this new one addressed at the same time!?!!!? Idk who does the phone calls, But that is unprofessional! You could of even said I'm not sure or something. Hanging up on people in need Sounds like your in the wrong place to be working You do NOT care about people or their health Unacceptable!

Yafi
a year ago
The front desk is worst a staff can be. Uncaring, makes a lot of mistakes.

K G
a year ago
Its impossible to communicate with this office. I have never encountered a medical or dental facility like fairfield that you can not directly communicate with scheduling to book or re schedule. You leave messages and it takes weeks even months to get a response

Crystal Wilson
2 years ago
This office in general is horrible. The receptionists up front are rude as hell. If you don't insist on an appointment while you are there then you don't get an appointment. Even though they swear they'll call you for an appointment. 8 months between appointments is ridiculous and they don't care if it's an emergency situation or not. They are constantly messing files. I've confirmed my phone number numerous times and they still call other numbers swearing that's the number I gave them when it's not.

Dylan Thomas
2 years ago
The wait time here is absolutely awful. Back in October 2021 I had to wait 3 hours PAST my appointment only to be told to go home. I've been trying to get an appointment ever since but every time I call I have to go to voice mail 8 times before someone finally answers. Leaving a message is useless because no one ever calls back. Whenever I do reach someone they tell me they'll call me back to setup an appointment but I've been waiting 2 months now and haven't received one. The few times I have received an appointment it was canceled the day before and I'm back to square one.

Tera Scroggins
2 years ago
They have canceled my appointments numerous times. One girl told me if I don't physically come in and say I still want the appointment a week in advance they automatically cancel them. They just sent me a message at 3 today and canceled my son's appointment for 10:30 in the morning. I took off work tomorrow for this and left work early today to get his wires removed for his filling because he has braces!!!! This is bull and completely unprofessional. Yet a friend of mine calls and gets an exam appointment 3 weeks out from today. This is messing with people's lives. THEY NEED TO GET IT TOGETHER!!!! Too many people sit behind those desks for this to be happening!!!! I get people don't show up but I show up to all my appointments EXCEPT THE ONES THEY CANCEL AT THE LAST MINUTE! SEEMS LIKE THEY ARE MAKING SURE THEIR PEOPLE HAS APPOINTMENTS AND F THE REST OF US!!!!

Jennifer Arn
2 years ago
I have two cavities that are causing me extreme pain that need to be pulled. I have called for 3 weeks to make an appointment and I'm told to give name and number, someone will call to set up an appointment. I have not received a phone call. I had to pay put of pocket to see a dentist that I couldn't afford just to get antibiotics until I can be seen by someone mediciad will cover. This is beyond ridiculous.

jennifer zidlicky
2 years ago
I had a appointment this morning and just because the appointment wasn't confirmed when they called me they couldn't see me and I had to reschedule. I missed the calls from them and when I called back no answer which is not unusual they never answer the phones. I had no idea that if it wasn't confirmed they would reschedule. I told the lady at front desk that already waited 5 months for this appointment and I need my filling done to avoid having to get a root canal. Nothing I said mattered she couldn't work me in or showed no compassion of what was going on. I wrote this to let people know to please confirm your appointment so this don't happen to you.

Steve Gilmore
2 years ago
We were so dismayed.We just went to this dental office with my daughter, who supposedly have her appointment today May 12,2022 Thurs at 9:00am but they cancelled it for having confirming it late & needs to be rescheduled.We did not notice a text message last Monday due to all day of work. They just sent another message ONLY Yesterday that needs to be reschedule. Last month, we called the dental office to get our daughter's appointment,but the representative said she can not give it because my daughter is already 18 years old. My daughter is the one who need to call.Then when my daughter did a call, someone told her as well that she can not able to give the schedule to her, she will give a call to us the parents, but my daughter is already 18. If they were able to give the infos atleast right away we will be aware of it . If they were also send the reminder twice maybe or able to send an email or phone calls like other community clinics, all of these would not be happen. We have been waiting for 6 months for nothing. Even called the main office to ask if we can still get the appointment back but they hanged up the phone while I am still talking. Not a good customer service indeed. But thumbs on one of the front desk lady, she still manage to help us in other means.

Patricia Hendricks
2 years ago
If I could give them a negative five I would. Never in my life have I been more disgusted and disappointed with the employees and the customer service that this establishment gives. My daughter waited 3 months for her appointment to get her tooth pulled I get a text message 45 minutes before closing the day before to say it needs to be rescheduled. I called the office and call repeatedly at least 10 times before somebody finally answers and says that she's already been removed from the schedule and they will have somebody call me right back to reschedule her. Did I ever get a phone call? No! So the next morning I go down there and the lady at the front desk was rude as hell slammed the window in my face twice, and asked what I was doing standing in her window! Really. Needless to say I got another appointment for tomorrow and guess what? Cancelled again! This place is garbage! UNBELIEVABLE!!!!!!!!!

Mikia Holmes
2 years ago
I've been to this place 3x , they don't do anything for you. The wait time is 3+ hours if you're a walk in , and when you have an appointment your wait time is 1+ hours , the people at the front desk will literally finish their conversation before getting to you. This is the most unprofessional establishment I have ever been to.

Liv H
2 years ago
I've been to the dentist here at least 6 times and not once have they even cleaned my teeth yet. I have old fillings that are coming out and making my teeth form new cavities, I went 3 months ago and I needed one tooth pulled. They never cleaned them or pulled the tooth or gave me fillings and I went back yesterday and now they're saying I need 2 teeth pulled. I have never had such a hard time trying to get my teeth fixed. I'm also pregnant and infected teeth during pregnancy is highly dangerous!!! What the frick do I have to do to be able to get my teeth fixed in an urgent manner ????

Austin Collinsworth
2 years ago
This place is an absolute joke! I came in to get my teeth cleaned in December and was told I would get half my teeth cleaned and I had to come back 2 weeks later so they could finish! I also need 4 fillings and I've known about this since December as well and 5 months only 1 of them has been done because you guys keep canceling my appointments, but when they get rescheduled it's 3 or 4 more months to get back in. You guys keep using the same excuse for every negative response on here and saying "sorry for your experience or frustration", but don't do anything about it! The lady I spoke with on the phone this morning obviously didn't understand my frustration about keep canceling my appointments and taking months to get back in. So, her response to me was that my provider has a life too and if I didn't like it I could call my insurance company to find somewhere else to go (how unprofessional are you) Every single receptionist that works there is rude and doesn't have one ounce of professionalism about them! If someone doesn't get back with me I'll be down there in person to address everything that's in this review!

Jo Blo
2 years ago
This place is a nightmare. I am a low income sc vet. ( Not 100% disabled, so no dental at VA). Went in APRIL 2021 for an extraction, they gave me an appointment for DECEMBER. Why not just tell me to go jump in a lake? Why even bother to make this appointment? Somehow, I made it to December, but couldn't recall the exact day, as I had lost the card OVER THE LAST EIGHT MONTHS. I'm a terrible person for this and deserve to suffer!! So - when the end of November rolled around, I atcalled the clinic, health dept, etc - ANYONE just to tell me what DATE so I wouldn't miss it. "You hafta call dental, you hafta call dental" well we all know what happens next. Message after message, NO CALL BACK!! So I finally went in person early one morning, which is across town and a BIG DEAL for me. When I arrive, I am greeted by screaming children, a security guard that looked completely spaced out, and a receptionist that looked like she was angry at me being a white person, before I had even opened my mouth. I tried to explain that I was partially deaf, and could'nt hear her through the plexiglass. Then I turned to the mother of the 2 small children going crazy and politely asked if she could stop them from screaming, and of course then the mother just starts screaming. Instead of speaking up, the receptionist got even angrier when I told her I couldn't hear. She was almost apoplectic. How dare I ask for help or when my appt was! I will be sure to go back soon and get her name, she needs to be fired IMMEDIATELY. (Call me a Karen, I DONT CARE) When I could finally hear what she said, she said I had missed my appt by ONE DAY. When I BEGGED her to call me on my cellphone so I could actually hear her, she got EVEN ANGRIER and threatened to REFUSE ME ALL TOGETHER. finally, I asked if she had ANYTHING open in the next few weeks. ,"JUNE!" she screamed. Just "JUNE!" Now I am in serious pain, and will probably have to pull a tom hanks castaway on this thing. GREAT JOB EVERYBODY!!! YOURE ALL TERRIBLE PEOPLE!!! YOU SHOULD ALL BE BROUGHT UP ON CHARGES OF CRIMINAL NEGLIGENCE!!! This place should be bulldozed to the ground!!! The minute amount of CO2 converted to oxygen from the small bit of vegetation that would grow over the rubble would PROVIDE A MORE USEFUL SERVICE TO THE COMMUNITY!!!!!!!!!!

Miss Carter
2 years ago
Impossible to get through on the phone to schedule an appointment. Once scheduled you will still wait 2 hours to be seen. The front office will get rude with you, call people in random order, LIE that they cannot tell you how many people are ahead of you because it "violates HIPAA" as if you are not educated in medical practices. They will not provide a single service on first visit except x-ray and reschedule for a later date. Text came through that my next appointment is 8 MONTHS later! I cannot wait 8 months to have a broken tooth pulled! Do not waste your time here. Pay the cash to be seen somewhere else you will end up doing that anyway. EDIT TO ADD: After (and likely due to) leaving this review I was contacted by the office manager to reschedule the appointment for the same week. During that visit the staff was very nice, I waited only 10 minutes and was out in only 30. Dr. Hernandez was very friendly and highly competent. I also received a call back today to make sure I am healing well. Had I had this experience the first time I would have definitely given 5 stars. I do understand their patient load is the cause of all their negative reviews, but it doesn't excuse the initial treatment I received. More patients means more income and that would be well spent on a second office.

Tiffany Smith
2 years ago
Go to this place if you don't mind consistently unanswered or returned phone calls, far out scheduled appointments, and consistently rescheduled appointments. apparently an infection systematically spreading from your teeth that regenerates quickly does not constitute emergency care, that or emergency care is 'schedule for 2 months out, then reschedule several times' leading to further infection and almost 4 months on antibiotics. pain so severe my 4 month old gets more sleep than me and eats more. I would give them 0 stars if possible. 1 is too much.

Laine H
2 years ago
They Suck!!!!!!!

whittney nichols
2 years ago
I gave 4 stars because the contact with the office is kind of differcult sometimes but I have to say I have been afraid of the dentist for a longgg time and I went here to have a tooth pulled and I almost felt ashamed at how nervous I was because they did so good I checked in at 7:50 and I walked out at 815. With no pain I even argued with the doctor about weather he actually pulled or got all of my tooth out!.Today I was there again to get a filling and again I was impressed on how fast and how smooth my appt went also the nurses I've had each time were Amazing! I informed them I was afraid of the dentist and so the nurse made sure she asked me of I was okay or how I was doing an would tell me I was doing good and reassuring me that I would be quick and easy.i hope every visit after today is as great as my last two!