Sort by

Paul Salisbury
a year ago
Went there for an evaluation on having worn teeth and a bad bite doctor took x rays and had a consult and how to fix my problem . Now comes the problem they said they did not know how to code the procedure I have been been waiting for a almost a month for an appointment and ws billed $381 for the xrays and consult which has not been put thru my insurance for reimbursement .

Meghan Short
a year ago
I have never been a fan of the dentist but not only was the actual dentist amazing and gentle, but the staff was great as well. They were running a little behind but actually took the time to call me ahead of time to let me know so I didn't come in and sit in the office for the extra time. When being checked in the staff had amazing personalities. Diana was especially great! I would highly recommend this dentist office.

Allyson Di Rocco
a year ago
The staff at the New London office are amazing!!! Deana, Riquelle, Jiselle and Lisbeth and Dr.Pons are Top Notch! Thank you all for making me feel comfortable!

Scott Saint
a year ago
Its really too bad, the dentist that worked with me for a short time, about 3-4 months was fantastic. That is the only thing going for this place. The establishment is poorly run, period. I went there in desperate need of a root canal and leaned I needed a second one as well. After numerous visits with no work done, they finally filled a huge cavity that the filling had fallen out of. All the while each time I continued to ask about my root canals. I was told numerous times it takes weeks for the insurance approval. After this went on for 3 months, I was all-of-a-sudden dropped due to them deciding not to accept my insurance anymore, in the middle of my treatment. Of course, I have Husky as I am currently unemployed. So here I am trying to get this root canal done for the last 9 months, however without the dental records I can't schedule the appointment with the surgeon. I dropped off the release in person well over a month ago. These people put you on hold for ten minutes then hang up on you. You call the number for the New London office and someone at a different location answers the phone. Right from the start I wanted at least a cleaning when I went to three appointments for no reason, couldn't do that because they don't have a hygienist. Like I said, the dentist that looks really young (I can't remember his name) is fantastic. I wish he could go work for a facility that is worthy of his talents.

Dave Driscoll
2 years ago
Dr. Paul Dengelegi did a very poor job and despite trying, patiently, to get the matter corrected several times he and his staff defelcted calls, follow up needs and charged thousands more for the privilege.

Nermin Fatic
2 years ago
I scheduled a cleaning a while back and last minute before my appointment they cancelled on me saying the oral hygienist wasn't around and to schedule next month so I tried to do that but all of a sudden now they don't take my insurance for cleanings. What a waste of time this place is unprofessional.

Forsythe Jones
2 years ago
Absolutely rude employees.

Easemt Group
2 years ago
Multiple canceled appointments at the last minute, sending us to out of the way offices for common care, front desk staff is not helpful, and the plan of care for a patient not complete and not communicated to the patient at all. Unable to forward records or receive records.

Sarah Brown
2 years ago
Came here for a root canal the day before thanksgiving...they did a great job , it healed well after suffering from months I am pain free . And the wait to be seen wasn't too bad . Staff & oral surgeon very friendly.

Michaela Edge
2 years ago
Had a good first experience here last year with friendly staff and a quick appointment, however have unfortunately been unable to arrange a 6-month appointment due to lack of hygienists on staff (?). Called numerous times between May and September and told every time that they have no dental hygienist, and were unable to disclose if they were working on hiring/training someone. I know COVID times are tough but I have never heard of an office having zero hygienists. Not sure if they just stopped accepting my insurance and this is their way around it - if so I would much rather be told that upfront.

Paulina Demitro
2 years ago
I was hesitating to go to this office or not from all the bad reviews but today I did and I'm So happy I did maybe one of the nicest friendly dentist I've been to DR Pons is amazing thanks guys

GardenHeaux
2 years ago
I had an appointment scheduled for October 27th that I scheduled all the way back in April. They called me the day before to tell me that they have to cancel because their dental hygienist is on maternity leave. That is completely unprofessional considering I waited months for this appointment and I should have been notified earlier so I could look for other arrangements. Other dentists around here don't accept patients over 21 or have waiting lists well into the middle of next year. They told me to call back in three weeks to SEE if they have any availability and had no plan to get me in ASAP considering I booked this 6 months ago. Completely unprofessional.

melissa ferguon ferguson
2 years ago
Overall a great place.

Richard Militello
2 years ago
I had a tooth that was causing referred pain in an unbearable headache for weeks on end and ended up on antibiotics to treat the pain and infection. I was referred to Columbia dental for the extraction . I made the appointment over a month in advance because that was how long their wait was. As it turns out they had tried to call me the day before and I did not receive the voicemail until the day of and they cancel your appointment if you don't confirm it the day before. this is the first company I've ever dealt with that has done something so unprofessionally. in addition I had only missed the one phone call it's not as if they attempted to call me multiple times if this is their policy. I spoke to Julie on the phone regarding this and she was short with me and rude. I had gotten work done here prior that had to be repaired by other dentists due to the lacking ability and shoddy workmanship but I thought that getting an extraction would be relatively difficult for them to screw up. Apparently I was wrong. I will never go there ever again.

Olya Vib3s
2 years ago
Not bad. Lately it has been very friendly here. They do their job well. Everyone deserves a second chance.

Kansas08
2 years ago
I went to my first appointment at Columbia Dental New London at the beginning of October 2020 and everything went great. I saw Dr Paul Hanna and was told I needed an extraction - among other things. I was given a new appointment for tooth extraction - extremely urgent / infected molar with a fistula pus & pain- for December 5th. Let's mention that, since we are on Covid times, it is extremely rare to find an available dentist especially one who takes new patients. As my tooth extraction was urgent, I was told by the front desk to call as many times as I wanted in order to see if something would open up. And I did. On October 22nd, the Manchester office picks up the phone. It was on a Thursday evening at 4.30pm and apparently the New London office was close. The moment I called I was offered an appointment for that upcoming Saturday, October 24th. Which I kindly declined since a) I was on antibiotics to get rid of the pus b) I had to wait to book a ride since I wasn't driving due to a sprain on my right foot. So I declined 100% and was hoping for an appointment in the upcoming weeks. On Friday, I called again and the New London office picks up. I was asking if there were any openings for the following weeks and the person who picked up was telling me that I had an app the day later, Saturday 24th so they were unable to change it. I kindly said my app was for December 5th and wanted that changed if possible , for any possible cancellations coming up. The lady kept talking on top of me and stating and insisting my appointment was on the 24th and that I have NO appointment for December 5th. Since I had their business card with the appointment reminder in my hand I insisted on my end as well. Kindly suggesting to forward the proof I had on me via text or email. The lady got so rude and started yelling. I got so nervous that I requested to talk to a manager. The manager gets on the phone and she a) yells at me the same. b) treats me as if I was crazy telling me I do NOT have an app for Dec 5th that "I am confused" WHAT? c) she refused to listen to what I thought it possibly could have happened ( Manchester office deleting my original appointment by mistake) d) refused to help me knowing I was experiencing pain and truly needed to go back ASAP. Bottom line. Mistakes do happen. I understand this. But making a huge mistake such as deleting a patient urgent appointment during a pandemia and not be willing to fix it, plus treating you as if I had severe mental problems "since I was confused or you don't know what you talking about mam" is utterly wrong! I waited ever since to find a dentist. I called every place in the state and kept trying for a month and a half after that "incident". I called more than once to the Manchester office to tell them what happened and that all I needed at that point was a sincere apology from these people. The bad taste I had in my mouth after this issue is indescribable. They refuse to accept their mistake yet being self righteous and rude. I even got my insurance to call and asked why I was treated in such disrespectful manner, and they played nice to them, yet never called back to apologize to me. To top this whole "misunderstanding" off, I did receive a bill from Columbia New London stating a "NO SHOW" appointment on October 24th . A joke, truly.

Meredith Talley
2 years ago
My husband and I just got stationed in Connecticut and we had to choose a PCP, dentist and etc. I needed to get my 6 month exam and my wisdom teeth removed. I had called a bunch of different dental offices and Columbia Dental had the soonest appointment available. Lucky me! I really got spoiled with the way they treated me here. Dr. Paul and his assistant, Lisbeth, took such amazing care of me. I had never had any type of surgery before and I was terrified. As soon as I sat in that chair my nerves had set in and I immediately started to cry. They had the utmost patience for me and sat down with me and asked me to blurt out any questions I had. My mind went blank and I started to panic but Dr. Paul just started answering questions that most patients have while in his chair. He made sure I was completely relaxed and let my husband come back to the room to hold my hand. Instant relief. Lisbeth and Dr. Paul went out of their way multiple times to make sure I was comfortable and informed me of everything they were doing to keep me in the loop. I know laughing gas does wonders for your nerves and pain level, but I truly believe the experience I had was so incredible due to these two amazing humans taking such great care of me! I didn't feel a single poke. Dr. Paul and Lisbeth were super careful and knowledgeable about the entire surgery and made me feel so confident that I made the correct decision in coming to this office. I will never go to another dentist while we are stationed here and I will always 100% recommend this office! The environment is very positive and uplifting! My dentist and his assistant were extremely personable. There is absolutely nothing I would have wanted differently. Thank you so much to Dr. Paul, Lisbeth, and the entire Columbia Dental staff for making this such a smooth experience for me. See you in 6 months!

G Cooper
2 years ago
Absolutely the worst dentist I have ever seen horrible to the patients and he does not know what he's doing at all do not go here you will regret it

Clawed
2 years ago
Office confirmed an appointment the day before for extractions, waited in an extremely small waiting room where it was impossible to socially distance from others just to be told that the oral surgeon hasn't worked at the location since covid. The office also had people leaving disappointed that the office has the wrong thing scheduled. Highly unprofessional, this place should really be looked into.

Clawed
3 years ago
Office confirmed an appointment the day before for extractions, waited in an extremely small waiting room where it was impossible to socially distance from others just to be told that the oral surgeon hasn't worked at the location since covid. The office also had people leaving disappointed that the office has the wrong thing scheduled. Highly unprofessional, this place should really be looked into.