Dr. Sonia Tao-Yi has been practicing dentistry since 1999. She earned her undergraduate degree from the University of California at Berkeley, followed by dental school at the University of Detroit Mercy, for which she received an Air Force scholarship. Following dental school, she completed a yearlong Advanced Education in General Dentistry residency program at Langley AFB. Dr. Tao currently serves in the United States Air Force Reserves.
Dr. Aaron Hayes has been practicing dentistry since 2008. He earned his undergraduate degree from Grand Canyon University followed by dental school at University of Southern California. After graduating from USC, Dr. Hayes commissioned in the USAF serving 9 years on active duty. During his assignment at F.E. Warren AFB, WY he was recognized as the Clinical Dentist of the Year for Air Force Global Strike Command. Dr. Hayes has earned a Masters Degree in Oral Biology, which provides him additional skills to comprehensively treat patients in IV sedation, oral surgery, periodontal surgery, complex molar root canals, implant placement and restoration. Dr. Hayes has completed 2 dental residencies and successfully challenged the American Board of General Dentistry and is board certified.
He continues to serve this great nation in the Air Force Reserves. Dr. Hayes and his wife, Brooke, have four children. He enjoys home improvement projects and playing flag football with Calvary Reformed Presbyterian Church, where he and his family are members.
Dr. Brooke Hasenfelt earned her undergraduate degree from Northwestern University in 2006, followed by her Doctorate of Dental Surgery at Howard University College of Dentistry. She went on to complete a one year program in Advanced Education in General Dentistry with East Carolina University, where she treated patients at a remote rural clinic in Ahoskie, North Carolina. Dr. Hasenfelt also treats patients at the Lackey Free Clinic three days a week.
Rachel was born and raised in the Hampton Roads area and currently resides here with her husband and young daughter. She attended Old Dominion Universitys School of Dental Hygiene and has been working in dental hygiene for over 5 years.
Outside of work, Rachel enjoys spending time with her family, practicing photography and spending time outdoors. She loves working at City Center Dental because it allows her to help patients focus on their care and improve their health; connecting with patients is her favorite part of the job.
Beth has been a Dental Hygienist for over 30 years and she genuinely enjoys her job. Working at City Center Dental allows her to do the job she loves, have the flexibility to raise her children, and combine her profession with her faith. Beth loves that she can treat patients with the same compassion and care she would expect for herself.
Carolyn was born and raised on the Virginia Peninsula, her familys deep roots in the area allowed her to stay local. Prior to becoming a Dental Hygienist, Carolyn was a Certified Therapeutic Recreation Specialist for 10 years, working with individuals with disabilities. Through this, she became interested in dental hygiene and has been a Registered Dental Hygienist for over 20 years.
Erin graduated from Old Dominion University with a Bachelor of Science in Dental Hygiene. She loves the opportunity to meet new people every day, helping others, and treating her patients how she would expect to be treated.
As a child, Erin wanted to be an Olympic gymnast or teacher, but her love for the medical field led her to the dental industry. When she is not working, Erin loves spending time with her friends, family and animals.
Erin started her career in dental at the front desk and found an opportunity to become a dental assistant. She fell in love with the profession and the patients and has been a dental assistant for over 20 years now. Erin loves the Christian based atmosphere and coming together with her City Center Dental family to pray each morning over their patients and their day.
Harriette was born and raised in upstate South Carolina, but has lived in Virginia for the last 40 years. She has been a dental assistant for nearly 50 years and earned a Dental Assisting Diploma from Greenville Technical College.
Brandy was born in Tampa, FL and has been in Virginia since the 5th grade. She has spent 15 years in Dental Assisting and is certified in Dental Assisting, Radiology, and CPR. When she was younger, Brandy wanted to be an Interior Designer, but through her own dental experience, she decided she wanted to help people learn how to smile!
Heather has worked in customer service for over 20 years and as an administrative assistant at City Center Dental for over 4 years. She loves helping patients and getting to know their stories through her interactions with them. She shares the practices care and compassion for all patients.
Tracey has a Business Administration Certification and has been an administrative assistant for nearly 4 decades. She loves working with the City Center staff and enjoys their patience and kindness towards each other and the practices patients. Tracey enjoys learning about dentistry and meeting new people from all walks of life.
Lisa has been an Administrative Assistant for over a decade. She enjoys working with patients and helping them to put their best interests first. She loves the pleasant Christian atmosphere at City Center Dental and is incredibly grateful for her position.
Reviews
Rating 4.7 out of 5 based on 45 reviews
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newest oldest highest lowestSteven Spruill
2 years ago
My wife had been going there a few years and I need a crown done. They took me in very fast and did a fantastic job . Everybody was very friendly and very polite. office was very clean and modern. They treated me like I was family. I am now moving my business to them. What a great place and great people.
Steve Baehr
2 years ago
This was my family's dentist for a long time. We moved out of the area and I miss this dentist so much! Multiple times I have considered the cost of flying back to Virginia twice a year just to have our check up here. If you're trying to find a dentist, don't waste any more time looking. Choose City Center Dental Care, and stay there for the rest of your life. I wish I could.
Dacia Paul
2 years ago
Person answered phone on 2/21/22@2:09 act like I was bothering her hung up
Gigi Gross
2 years ago
I live going to City Center Dental. Everyone is so friendly and helpful.
Janice Esau
2 years ago
I used to hate going to the dentist until I began going to City Care Dental. They are wonderful . I had a tooth pulled on Tuesday. Dr. Tao-To and her Dental Asst Dana were an awesome team and took good care of me.
Gigi Gross
3 years ago
I live going to City Center Dental. Everyone is so friendly and helpful.
Janice Esau
3 years ago
I used to hate going to the dentist until I began going to City Care Dental. They are wonderful . I had a tooth pulled on Tuesday. Dr. Tao-To and her Dental Asst Dana were an awesome team and took good care of me.
Nikol Day
3 years ago
My family, friends and I friends have been going to this office for years. They were always kind until my mom (who is not fluent in English) went to get her wisdom teeth pulled. Dr. Griffin had a consultation with my mother and told her that most of her teeth will eventually need to get replaced and extensively worked on (from implants to bridges). Not having this kind of money, she was clear that she could not afford all of those dental treatments and her priority was to get rid of the teeth causing her most trouble, being her wisdom teeth. He asked her to sign a permission slip for removal of teeth (which were listed as numbers). When she woke up, random teeth in her mouth were gone and she was crying hysterically for days after the extractions saying "that's not what she talked to the dentist about" and that he removed the wrong teeth. When I called the office to follow up and get clarification, the office ladies said that my mother was just "delusional" from the medicine and that she would come down in a few more days. Days later, Dr. Griffin apologized and said that he did her a favor by removing the primary chewing teeth as they would have cause her trouble down the line and that he could talk to her about plans for new teeth work which she told him before she could not afford (costing more than $50k to do). Then, he said that there must of been a miscommunication and he thought she knew what the numbered teeth represented (because we ALL went to school for dentistry, obviously). Griffin made some religious remarks and said that he will pray for her. She had to learn to eat food again, went through a state of depression and already racked up another $40k in private dentistry loans because of this little "miscommunications". As for myself, all 4 of my fillings that I got here have started decaying underneath. I started going to Dr. Tao around the age of 13 and I am 21 now so that put my fillings as less than 8 years old and already having to get replaced. I suppose if you have tons of excess cash, its ok (or tons and TONS of prayer apparently). After posting this review I got a letter from Mr. Griffin reminding me of the affordable alternatives that were offered to my mother post procedure aka DENTURES. A joke
Dorothy Karsay
3 years ago
Recently I was informed I would need some major dental work to be cleared for an upcoming hip replacement surgery. I sought out local dentists near me and chose City Center Dental Care. I'm so glad I did. The staff and doctors have been so accommodating to my every need. From Miss Lisa and Miss Heather out front for working with my scheduling and financing. To Miss Erin, Miss Chelsea, and all the other dental assistants for making me feel comfortable and well taken care of. And finally to Dr. Hayes for his kindness, caring, and compassion. He takes the time to explain what work is needed and why, as well as listening to any questions and concerns I might have. Like most people, I'm not a big fan of visiting the dentist's office, but Dr. Hayes and his staff make those visits enjoyable and comfortable. I can't thank them enough for taking such good care of me and my dental needs. Highly recommend.
Kathy Dennehey
3 years ago
I'm generally not a person to write reviews on the internet, but I really wanted to show my appreciation for City Center Dental Care. I've been a patient of Dr. Griffin for over 30 years now and give the highest praise to the entire City Center Dental Care staff. When I first showed up I was a scared teenager with significant dental problems at his original practice I was immediately put at ease by his demeanor and compassion. I'm constantly in envy of my friends and family who can minimally take care of their teeth, not go to the dentist for years, and then come away with a clean bill of health or maybe one cavity. That is definitely not me, I have to work hard to keep my teeth from not getting cavities even with brushing and flossing. Through it all Dr. Griffin has been there to help and has become a good friend. But a great practice is more than just one person, and I've had the pleasure of meeting most everyone who has worked there since I've been going. From the moment I walk in the door I'm greeted as family and that lasts the whole visit. All the Dr's, assistants, hygienists, and front office staff genuinely care about their patients and work to ensure you are at prime dental health. I have spent years referring people to CCDC, and will continue to do so every chance I get. If you're looking for a new dental practice you'll have no regrets choosing City Center Dental Care.
Dorothy Karsay
4 years ago
Recently I was informed I would need some major dental work to be cleared for an upcoming hip replacement surgery. I sought out local dentists near me and chose City Center Dental Care. I'm so glad I did. The staff and doctors have been so accommodating to my every need. From Miss Lisa and Miss Heather out front for working with my scheduling and financing. To Miss Erin, Miss Chelsea, and all the other dental assistants for making me feel comfortable and well taken care of. And finally to Dr. Hayes for his kindness, caring, and compassion. He takes the time to explain what work is needed and why, as well as listening to any questions and concerns I might have. Like most people, I'm not a big fan of visiting the dentist's office, but Dr. Hayes and his staff make those visits enjoyable and comfortable. I can't thank them enough for taking such good care of me and my dental needs. Highly recommend.
Nikol Day
4 years ago
My family, friends and I friends have been going to this office for years. They were always kind until my mom (who is not fluent in English) went to get her wisdom teeth pulled. Dr. Griffin had a consultation with my mother and told her that most of her teeth will eventually need to get replaced and extensively worked on (from implants to bridges). Not having this kind of money, she was clear that she could not afford all of those dental treatments and her priority was to get rid of the teeth causing her most trouble, being her wisdom teeth. He asked her to sign a permission slip for removal of teeth (which were listed as numbers). When she woke up, random teeth in her mouth were gone and she was crying hysterically for days after the extractions saying "that's not what she talked to the dentist about" and that he removed the wrong teeth. When I called the office to follow up and get clarification, the office ladies said that my mother was just "delusional" from the medicine and that she would come down in a few more days. Days later, Dr. Griffin apologized and said that he did her a favor by removing the primary chewing teeth as they would have cause her trouble down the line and that he could talk to her about plans for new teeth work which she told him before she could not afford (costing more than $50k to do). Then, he said that there must of been a miscommunication and he thought she knew what the numbered teeth represented (because we ALL went to school for dentistry, obviously). Griffin made some religious remarks and said that he will pray for her. She had to learn to eat food again, went through a state of depression and already racked up another $40k in private dentistry loans because of this little "miscommunications". As for myself, all 4 of my fillings that I got here have started decaying underneath. I started going to Dr. Tao around the age of 13 and I am 21 now so that put my fillings as less than 8 years old and already having to get replaced. I suppose if you have tons of excess cash, its ok (or tons and TONS of prayer apparently). After posting this review I got a letter from Mr. Griffin reminding me of the affordable alternatives that were offered to my mother post procedure aka DENTURES. A joke
LaSandra Mason
4 years ago
I have a story to share!!! This office and Dr. Hayes have truly been a blessing to me. I first came here on an emergency basis. I was treated with so much respect and dignity when I had to have a tooth removed. When I decided to have my long term dental care done this is the FIRST AND ONLY place that I wanted to come to. Dr Hayes and ALL of the staff there have been nothing but positive, professional, caring and compassionate. To City Center Dental Care and Dr. Hayes thank you for giving me my smile and self confidence back to me!!!
Kathy Dennehey
4 years ago
I'm generally not a person to write reviews on the internet, but I really wanted to show my appreciation for City Center Dental Care. I've been a patient of Dr. Griffin for over 30 years now and give the highest praise to the entire City Center Dental Care staff. When I first showed up I was a scared teenager with significant dental problems at his original practice I was immediately put at ease by his demeanor and compassion. I'm constantly in envy of my friends and family who can minimally take care of their teeth, not go to the dentist for years, and then come away with a clean bill of health or maybe one cavity. That is definitely not me, I have to work hard to keep my teeth from not getting cavities even with brushing and flossing. Through it all Dr. Griffin has been there to help and has become a good friend. But a great practice is more than just one person, and I've had the pleasure of meeting most everyone who has worked there since I've been going. From the moment I walk in the door I'm greeted as family and that lasts the whole visit. All the Dr's, assistants, hygienists, and front office staff genuinely care about their patients and work to ensure you are at prime dental health. I have spent years referring people to CCDC, and will continue to do so every chance I get. If you're looking for a new dental practice you'll have no regrets choosing City Center Dental Care.
valerie best
4 years ago
If your are a coward this is the dental office for you. All of the Doctors are patient, kind and professional. My Doctor Tao called me a few days after my procedure just to check on me.My sons are now going- they see Doctor Hayes. All the administrative Assistants are nice and professional as well. This dental office told us about dental insurance and do not play games, you know what you will pay. You must go for the better health of your teeth!
Melissa Erlandson
4 years ago
I have been a pt. here for a few years and I recommend this place to everyone who asks me about dentists. I am a sound-sensitive autistic and the Dr. Tao-Yi, the hygienists, as well as the office staff, have always treated me well. There is has never been a time when I have been there that I have felt uncomfortable. I wear my iPod when they are doing the 6 month cleaning to help mitigate the noise being made and never once did they make me feel like I was being rude to the normal office chit-chat. Dr. Tao-Yi is as proactive as you are about your care and will watch your teeth. Indeed, I was recently able to have fillings filled without the need for numbing and needles (which is a super huge deal for me) - NO PAIN! She and her assistant kept the procedure fun, entertaining, and expeditious. I genuinely cannot recommend this office enough if you are in need of a dentist. I have yet to encounter a staff member having a bad day. For being a doctor's office I see pretty much only twice a year, I scarcely ever have to tell them who I am when I walk in the door, which is a sad contrast to specialists I see once a month or more (who have no idea who I am!). This is truly a place that makes you feel like family and treats you with just as much care. 10/10 :-)
Stephen
4 years ago
Had a appointment last week with City Center Dental Care, and Dr Hayes and staff are outstanding and do excellent work with your teeth.
LaSandra Mason
4 years ago
I have a story to share!!! This office and Dr. Hayes have truly been a blessing to me. I first came here on an emergency basis. I was treated with so much respect and dignity when I had to have a tooth removed. When I decided to have my long term dental care done this is the FIRST AND ONLY place that I wanted to come to. Dr Hayes and ALL of the staff there have been nothing but positive, professional, caring and compassionate. To City Center Dental Care and Dr. Hayes thank you for giving me my smile and self confidence back to me!!!
Anonymous Poster
4 years ago
Staff was very friendly, everyone was very courteous and professional. My only complaint is the service and potentially unethical practice of charging for unneeded items. I went in to have my teeth cleaned as a new patient, and the Doctor stated that I had a cavity. No problem. Reschedule to get the cavity filled and during the second visit, the dentist "found" another cavity while performing the filling. I was a little wary as prior to this visit I had regularly been to a dentist to have my teeth cleaned and had never had any problems. I had just moved to the area and needed to find another dentist locally. I rescheduled the 2nd filling and ended up canceling as I wanted a second opinion for the new cavity. As I had a good relationship with my previous dentist, I had asked them to take a look to see if there was in fact a cavity. Lo and behold, no cavity found. I still needed to find a new dentist in the area so I went somewhere else in Newport News. Scheduled a cleaning with them and still no cavity. Long story short, just be careful with these guys.
T. Monae
4 years ago
I've been there 3 different times and saw 3 different dentists and I loved every one of them! My last visit I got 4 teeth worked on and Dr. Hayes talked to me through the whole 2 hour procedure. It's the first time I have been to the dentist and wasn't afraid. Everything was great. I can't wait to go back!
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