Dr. Loveena Gupta has lived in the Ithaca area for over a decade and has been serving the community for all of these years. She hold a Bachelor of Dental Surgery degree from India and a Doctor of Dental Surgery degree from New York University. In addition she has completed advanced coursework in Sedation Dentistry, Botox and Dermafillers, Infection Control and numerous other courses. She is a member of Academy of General Dentistry, American Dental Association, NY State Dental Association, Sixth District Dental Society and Tompkins County Dental Association. She is an avid reader and enjoys cooking, music and movies.
Rebecca graduated from Monroe Community College with an Associates Degree in Dental Hygiene. She lives in Cortland and enjoys photography, painting, hiking with her dog Keiko and of course, cleaning teeth.
From Payroll to Advertising, Human Resources to Operations, Accounting to Computer Networks, Neeraj takes care of it all. He holds a B.Tech in Chemical Engg from IIT(Kanpur), an MBA from the Faculty of Management Studies, University of Delhi and has completed the coursework for a Masters in Chemical Engg from Bucknell University. He lives in Lansing and enjoys Sailing, Biking, Riding his Motorcycle and tinkering with Gadgets.
Dr. Gupta holds a Bachelor of Dental Surgery from India which is a five year full time degree and also a Doctor of Dental Surgery (Advanced Standing Program) from New York University. She has nearly 8000 hours of extra Dental training over and beyond what is required to earn a Dental Degree from a 4 year program in the U.S. Combining the best of Eastern and Western thought she takes a holistic approach towards Dental Health in the context of the entire human body. Nutrition, Stress Management and Overall Health is considered when rendering Dental Care. The focus is on prevention of dental problems and to correct them before they become major issues.
Our Dental Office was designed by an Architect. Special attention was paid to create a welcoming, soothing environment. The entire Office is extremely clean and the ergonomics are exceptional. We provide a Television free waiting area with sumptuous sofas and chairs. High end real wood furniture provides a home like feeling. Multiple lighting sources produce a warm, relaxing ambiance. Pay attention to the ceiling tile created from volcanic ash and real Cherry Wood doors imported from Canada.
The practice spared no expense in choosing the best Dental equipment in the world. The Panoramic X-Ray is Sirona from Germany, the intraoral X-Ray is Planmeca from Finland and the dental Chairs are ADEC 500 from the US, and the Digital X-Ray Processor is Air Techiniques of US. The practice owns every necessary dental equiment such as intra-oral cameras, Pulp vitality tester, curing lights, Zoom Advanced Power tooth whitening system and many others. You can rest assured that if technology can improve Dental Care rendered, then we have it.
Film Based X-Rays need higher exposure times and a higher operating voltage in the X-Ray equipment. This means that film based X-Rays expose the patient to higher amount radiation especially since the energy of the radiation increases as the square of the Voltage. Digital Sensor based X-Rays require a shorter exposure time, typically between 0.1 and 0.32 seconds as opposed to 1 second or longer for film based X-Rays. This means that Digital X-Rays can cut radiation by 80% to 90%. The testing agency for radiation has issued a letter that is available in the waiting room. This letter comments on the exceptionally low level of radiation generated by our equipment. As if that were not enough, we use a collimator to further narrow the X-Rays to prevent scatter and any unneccessary exposure. Lead Aprons and Thyroid collars are used to prevent exposure to the core of the body. X-Rays are not done on pregnant patients or those suspecting pregnancy. If X-Ray are absolutely necessary, double shielding is provided to protect the mother and child.
We are extremely particular about disinfection and cleanliness. Under our FAQs you can read in detail about all the steps we take for infection control. In addition to all of those steps the waiting area is vacuumed everday, all solid surfaces in the waiting area are cleaned with a disinfecting agent, the bathroom floors and fixtures are cleaned daily, all door handles and glass are cleaned periodically. The Dental Office has a certified 300 Cubic Feet per minute of fresh air intake to prevent the sick building syndrome. The practice maintains a wall to wall state-of-the-art Sterilization Center with separate dirty and clean areas. You can rest assured that you and your familys safety take precedence over anything else. We do weekly spore testing to ensure that the sterilization Autoclave is doing its job. The reports from the testing are available in the waiting room. Please take time to read them.
We believe in conservative treatment and the focus is on prevention of disease. If you have had the experience of suddenly needing a root canal although you saw your dentist regularly, you would appreciate this. We treat cavities and tooth decay before they turn into major issues such as root canals and crownns. We try to save your natural teeth instead of fitting you with dentures. We believe stress in modern life is playing a major role and we find ways to prevent the damage that this can cause to your teeth.
Our practice participates with many insurances and chances are we are in your PPO network. If you are covered by one of the insurances that we do not participate with, many time we will accept the Usual and Customary as payment in full if these are reasonable. (Note: Copays and Co-insurance cannot be waived under any circumstances). We go to exceptional lengths to track your benefits and estimate your portion for the treatment before any services are rendered. We try to maintain a zero surprise policy so that you do not get a huge bill later on. We are not aware of any practice that spends as much time and resources as we do on this matter.
We provide you the best value for money. Our Dental Care is second to none and we render care while working with your insurance. We keep our overheads low, our staffing optimum and our investments in equipment and technology pragmatic and wise. Unnecessary expenses are kept to minimum and resources are directed to increase patient safety and comfort. Expensive fads like CEREC are shied away from which many practices are advertising.
Reviews
Rating 2.2 out of 5 based on 38 reviews
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newest oldest highest lowestchristopher shilling
2 years ago
Receptionist was short with answering questions for my insurance. He refused to answer and then hung up abruptly. Definitely not recommending anyone there.
Misi Cady
2 years ago
New dentist! Seems to be nice but I'm not sure she can do all the work that need to be done. So I have to go to another dentist to do what she can't do there!
Britney
2 years ago
This place is okay. The lady at the front desk always has an attitude. Unfortunately they are my only option that accepts my insurance. I don't believe that they do a thorough job though. I came here after seeing another dentist for 3 years closer to home. They mentioned and referred me to get a gum graft and frenectomy done. This dentist didn't even notice the issue. Leaving my previous dentist, I was told I had some small cavities starting between my molars about a year ago. I have sensitivity, which is why I decided it was finally time to come to this place. They denied I had any cavities. They called to reschedule my first appointment, though I knew to expect this because they had previously done the same to my husband multiple times. They don't have you see the dentist during your cleaning so that they can bring you back for another appointment and collect on another office visit. They try to sell you everything because "your insurance covers it." If you can afford to go elsewhere, do it.
Tariq Nawab Khan
2 years ago
They are very rude, unprofessional. I would highly recommend Dr. Sufdar Ali in Groton. They are very professional.
Christine duvall
2 years ago
The receptionist
simone lackey
2 years ago
Very condescending dentist. I've since found a new dentist and despite paying for my records to be transferred, they failed to send anything useful to my new dentist. The office manager is never available and incompetent.
Heidi Parks
2 years ago
I legit had the best experience I have ever had at the dentist. I needed several cavities addressed. I have always been nervous. The dentist did not use numbing agent, and filled several of my cavities with no pain. I am no longer afraid to go to the dentist! Wonderful dentist, wonderful staff.
Hanna H
2 years ago
Really bad/ unethical service!!! I had the worst experience at Cayuga Family Dental. These people take advantage of those who cannot afford to go to a good dentist, like patients on medicaid. This dentist drilled and filled a healthy tooth. I didn't even know that she had done this until later in the evening when I opened my mouth to brush my teeth and discovered all of my premolars had grey fillings! I was shaking at the realization of what had happened. I went in the next day to complain she claimed she could only fill the one with a cavity if the one in front of it was also drilled. What nonsense is this?! ?! I have never heard of such a thing. Beware, if you have medicaid, she will insist that you do all sorts of procedures that you don't need, "oh your insurance will pay for it, take advantage of it". Better to find another dentist.
Melissa Hall-Schwartz
2 years ago
I don't recommend this practice. Every time we have an appointment they call us to reschedule. The last time I was at the practice my kids were not able to see a dentist. I requested that the next appt. my kids see a dentist in addition to get a cleaning with a hygienist, etc. The person on the phone could not guarantee a time when there would be a dentist there upon a reschedule date. I don't get it- it's covid times and this is covered under child health plus. Oh and one more thing- they tried to sell their gimmicky toothpaste that "prevents cavities." I am not a fan and do not recommend. It's all just a really weird way to run a business.
Simone Green
2 years ago
The worse dentist experience in my 40 plus years. Rude unprofessional receptionist, the dentist discuss prices when you are in the chair thinking you are covered by insurance. The use COVID as an excuse to give mediocre cleaning and service, if you refuse or object to the high priced service offered they are upset and vindictive.
Carina Scivolette
2 years ago
I have NEVER, EVER in my life spoken to such a rude receptionist. Incredibly condescending. Avoid at all costs. zero stars.
Daniel Gallagher
2 years ago
I'll try to keep it brief and to the point. After your appointment, the business manager will swipe your credit card and balk at giving you an invoice describing services rendered. Although Cayuga Family Dental is "in-network" with the Cornell Program for Healthy Living, they prefer to charge you directly rather than bill insurance so that they can squeeze more out of you than the fee negotiated with the insurer (i.e., MetLife). Don't say I didn't warn you. Stay as far away as possible. It is much better to go to an out-of-network provider and take the trouble to file insurance claims yourself than to work with this provider who refuses to bill insurance if they can get more out of you. And yes: they are eager to perform as many procedures on you as you'll let them. Shameful.
Alicia Bouseman
3 years ago
Don't go here. I wish I had read the reviews below. They will, in fact, book you for services and then claim that your insurance will not pay *after* the services have been performed. I put the charges on Care Credit, but I don't know what i'll do when the payment is due. I don't have the money.
Will Reddy
3 years ago
Dr. Gupta takes her time to get things right! I have had a lot of sketchy dentists in my past, and she is a breath of fresh air. Very informative and professional, and she takes her time to do things as they should be done -- No rush-jobs here. I am really impressed with the whole staff. Proceed with confidence!
Hanna H
3 years ago
Really bad/ unethical service!!! I had the worst experience at Cayuga Family Dental. These people take advantage of those who cannot afford to go to a good dentist, like patients on medicaid. This dentist drilled and filled a healthy tooth. I didn't even know that she had done this until later in the evening when I opened my mouth to brush my teeth and discovered all of my premolars had grey fillings! I was shaking at the realization of what had happened. I went in the next day to complain she claimed she could only fill the one with a cavity if the one in front of it was also drilled. What nonsense is this?! ?! I have never heard of such a thing. Beware, if you have medicaid, she will insist that you do all sorts of procedures that you don't need, "oh your insurance will pay for it, take advantage of it". Better to find another dentist.
Melissa Hall-Schwartz
3 years ago
I don't recommend this practice. Every time we have an appointment they call us to reschedule. The last time I was at the practice my kids were not able to see a dentist. I requested that the next appt. my kids see a dentist in addition to get a cleaning with a hygienist, etc. The person on the phone could not guarantee a time when there would be a dentist there upon a reschedule date. I don't get it- it's covid times and this is covered under child health plus. Oh and one more thing- they tried to sell their gimmicky toothpaste that "prevents cavities." I am not a fan and do not recommend. It's all just a really weird way to run a business.
Heidi Parks
3 years ago
I legit had the best experience I have ever had at the dentist. I needed several cavities addressed. I have always been nervous. The dentist did not use numbing agent, and filled several of my cavities with no pain. I am no longer afraid to go to the dentist! Wonderful dentist, wonderful staff.
Simone Green
3 years ago
The worse dentist experience in my 40 plus years. Rude unprofessional receptionist, the dentist discuss prices when you are in the chair thinking you are covered by insurance. The use COVID as an excuse to give mediocre cleaning and service, if you refuse or object to the high priced service offered they are upset and vindictive.
Kara Bugis
3 years ago
I don't know why people gave this office/ dentist such poor reviews. I've gone for over 2 years without issue. Efficient and always able to get in quickly for an appointment. Only downside so far is no Friday appointments.
Carina Scivolette
3 years ago
I have NEVER, EVER in my life spoken to such a rude receptionist. Incredibly condescending. Avoid at all costs. zero stars.
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