Sort by

Ashley Bayless
a year ago
Sweetest staff In The world they were super patient with my special needs daughter very welcoming and got her two teeth pulled when everyone else turned her away the doc here took her right in and got the job done so thankful to this place and their staff dentist nurses and front desk 10 out of ten will recommend for sure

Marcus Brown
a year ago
Worst experience of my life.. went in for emergency tooth extraction.. waited 2 hours. Rushed to get there from work. For them to tell me my insurance covers all but $57. They wouldn't see me if I didn't pay. Normally places bill you after service. They told me just bring ID. And insurance card.. nothing about payment up front.. terrible

Andrew Lablonde
a year ago
Dr. Baker and Asst. Cody made this an amazing visit. It is without any hesitation that I give them and the reception staff the highest possible positive recommendation! If I need any work in the future I will be back.

Rachel Smith
a year ago
I had a recent wisdom teeth removal appointment here. Dr. Makovey was nice and professional, however, the majority of the staff were not. I called 2-3 times to clarify questions I had about my prescriptions and was consistently interrupted. I did not receive any answers, so I called again later. One staff member audibly sighed at me and expressed feeling frustrated with my questions. I eventually drove to the center in person to discuss it. I felt so neglected that I almost canceled my appointment. (After the procedure, I did also notice a scratch down the side of my face from my mouth- possibly from a tool slipping.) Did not present as a comforting or safe-feeling environment.

Angela Hutchison
2 years ago
They were extremely rude and refuse to see my son because they wanted more x-rays that were not needed!!! Wasted my time & gas...

Norline Ezell-Trent
2 years ago
Horrible experience. Me and my son walked in and no greeting not friendly. We were at the window for almost 3 mins before anyone said anything to us. I always have had great experiences at other offices near there. Staff should be more equipped to people no matter what they look like.

Paul Hitchcock
2 years ago
Very good experience overall. Office staff, from phone calls to in office visits, have been very upbeat and pleasant to talk to. Dr, Makovey is obviously a people person, easy to talk to, informative, and knowledgeable. Unlike many, or most oral surgery practices, they are in network with my insurance. Their office has been under construction/remodling for awhile, but their new space is very nice, and will no doubt be great when all is completed. If you need an oral surgeon, here's a good one.

Amanda Fish
2 years ago
If I could give this place 0 stars, I would. My dentist referred me to this hole in the wall buried in Cascade for my wisdoms to be removed. I called to set up this appt sometime last month or the month before. Telling them that my Xrays and everything should have been sent to them, and that it should be 3 being removed. The woman scheduled me and I told her that I do NOT handle any type of dental environment well and that I expected, in my words, "the full monty" to alleviate any nervousness and/or anxiety about having my wisdoms removed. The woman TOLD ME I would need a driver. That was that. I scheduled to take 2 days off of work for it, my husband scheduled to take the day off of work to drive me (because that is what they told me). Today, I went in. The building itself, was terrifying...even probably for someone who WASN'T already terrified of getting oral surgery. Hopefully, its just under construction....but for a cascade office...i expected better. I was asked if I had my PAPER REFERRAL? WHO HAS PAPER REFERRALS ANYMORE?? Why would I have that? I then asked her what the plan was because my sister in law just recieved the same surgery at their Ionia office, and was given a valium prescription for before the surgery, nitrous AND IV anesthesia. But I was offered nothing. They asked if Id rather do a consult....because they only had me down for 1 wisdom tooth and a local anesthetic. If a consult is what I should have had in ORDER to recieve the proper care that I desired....and I made KNOWN to the person who scheduled my appt....then why didnt they tell me that? And why was I told to have a DRIVER PRESENT by this woman if they were just going to give me a local anesthetic? Why did the woman say she would write a note for me about my fears and my request for full anxiety relief, if they were going to completely ignore more anxieties? My dental office was appalled and confused when I call them and told them about what happened, they said that I was, in fact, scheduled for THREE wisdoms to be removed today. Not 1. What an absolute waste of time. Not to mention a full days worth of money down the toilet due to my husband taking the day off. I already have a referral to somewhere else. Dont go to these people.

Karrn Middleman
2 years ago
Completely unhelpful staff answering phones. Useless

Natasha Malone
2 years ago
Dr Igor Mackovey and his assistant were awesome! I have to admit I was nervous because of the reviews. But!! Office staff was helpful. I expresses I was a wreck and nervous..they both made me comfy. I had an implant and an extraction. Day 1

Samson O.K.
3 years ago
Great healthcare service for oral needs. The doctor and nurses provided diligent care and attention. It is great to have healthcare professionals who put such a genuine and exemplary effort with answering questions, providing follow-up and attentively listening to a patients. Thank you Cascade.

Amanda Fish
3 years ago
If I could give this place 0 stars, I would. My dentist referred me to this hole in the wall buried in Cascade for my wisdoms to be removed. I called to set up this appt sometime last month or the month before. Telling them that my Xrays and everything should have been sent to them, and that it should be 3 being removed. The woman scheduled me and I told her that I do NOT handle any type of dental environment well and that I expected, in my words, "the full monty" to alleviate any nervousness and/or anxiety about having my wisdoms removed. The woman TOLD ME I would need a driver. That was that. I scheduled to take 2 days off of work for it, my husband scheduled to take the day off of work to drive me (because that is what they told me). Today, I went in. The building itself, was terrifying...even probably for someone who WASN'T already terrified of getting oral surgery. Hopefully, its just under construction....but for a cascade office...i expected better. I was asked if I had my PAPER REFERRAL? WHO HAS PAPER REFERRALS ANYMORE?? Why would I have that? I then asked her what the plan was because my sister in law just recieved the same surgery at their Ionia office, and was given a valium prescription for before the surgery, nitrous AND IV anesthesia. But I was offered nothing. They asked if Id rather do a consult....because they only had me down for 1 wisdom tooth and a local anesthetic. If a consult is what I should have had in ORDER to recieve the proper care that I desired....and I made KNOWN to the person who scheduled my appt....then why didnt they tell me that? And why was I told to have a DRIVER PRESENT by this woman if they were just going to give me a local anesthetic? Why did the woman say she would write a note for me about my fears and my request for full anxiety relief, if they were going to completely ignore more anxieties? My dental office was appalled and confused when I call them and told them about what happened, they said that I was, in fact, scheduled for THREE wisdoms to be removed today. Not 1. What an absolute waste of time. Not to mention a full days worth of money down the toilet due to my husband taking the day off. I already have a referral to somewhere else. Dont go to these people.

Karrn Middleman
3 years ago
Completely unhelpful staff answering phones. Useless

Samson O.K.
3 years ago
Great healthcare service for oral needs. The doctor and nurses provided diligent care and attention. It is great to have healthcare professionals who put such a genuine and exemplary effort with answering questions, providing follow-up and attentively listening to a patients. Thank you Cascade.

Rebecca Hall
3 years ago
Just had all 4 of my wisdom teeth out by Dr. Novelli. Very quick, easy, and not as painful as I thought it would be. I was given informative papers given to me so I knew what to do prior and after the procedure. The staff members listen to your concerns, which was important to me since COVID-19 pushed my original procedure date almost 3 months later.

Rebecca Hall
4 years ago
Just had all 4 of my wisdom teeth out by Dr. Novelli. Very quick, easy, and not as painful as I thought it would be. I was given informative papers given to me so I knew what to do prior and after the procedure. The staff members listen to your concerns, which was important to me since COVID-19 pushed my original procedure date almost 3 months later.

Jean Obermiller
4 years ago
Wonderful experience. Everyone was Very friendly and professional throughout and Dr. Erickson explained exactly what he was going to do and explained it as he was doing the procedure as well. I would not hesitate to see him again and have already referred others to him.

Jennifer Lingle
4 years ago
Was scheduled for 4 wisdom teeth extractions for over a month. Kim Erickson recommended that I do two separate procedures- could not explain the risks in a straight forward way and why doing two separate procedures would waive or lessen any risks - his was obviously a way to fish for more insurance money. I was adamant about why doing all 4 extractions at the same time was vital to my Invisalign timeline treatment, my driver lives over 2 hours away and I'm unable to take more time off of work. They were unhappy with my decision but KIM and his Nurse told me seperately they could not make the decision, it was MY decision ultimately. On the day of surgery, after my driver driver here and I took off a week of work, Kim tells me that it's not my decision and that "he's the doctor" and tried to belittle me into seeing his way. Needless to say I walked out without doing any procedures. VERY UNPROFESSIONAL ESTABLISHMENT. Would not refund the entirety of my money. Completely waste of my life. Save yourself and do not bother with Kim and his staff!

Juli Bernock
4 years ago
The office staff is very professional and well schooled on insurance. Dr. Kim is an expert at his profession. I had one annoying wisdom tooth extracted with no pain other than the wasp sting of the numbing shot. It all came out in one piece and no dry socket! This being the first time I had a tooth pulled, I was so relieved and still am. The only reason I gave four stars is because they were at least a half hour behind. Other than that, great and convenient place to go for anyone in the Grand Rapids area.

Tonia Davis
4 years ago
Had a great experience here.