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Shirley Zhou
a year ago
Terrible!

Beverly Dixon
2 years ago
UNC School of Dentistry should clarify its relationship to CD and whether it assumes any responsibility for the incompetence of this management company or is merely renting out space in its UNC facility. I gather that this is a fairly new arrangement riding on the coat-tails of a formerly respected UNC service whose reputation for patient care is now severely threatened.There is apparently no one minding the store :questions go unanswered; the poorly-paid students providing the services appear to be assigned work beyond their skill levels and their supervision is erratic. Potential patients should demand a detailed accounting from a representative of Carolina Dentistry before engaging with them and committing themselves in any way . My experience has been a horror---students providing the labor are not to blame for the shoddy and irresponsible direction they receive and the unwitting patients are put at considerable risk for trusting the once good reputation for patient care the School of Dentistry once deserved.

Coupon User
2 years ago
I was charged over $100 to replace a crown that came off that was put on a little over a year ago in this practice. I have never been charged for a service like this in the past at other dental practices. I won't be going back.

harhonny nolasco
2 years ago
The worst place ever. For mistake of them they took another Panoramic Radiographic to my husband, and now are sending an extra bill. We will never go back to this place.

C Skam
2 years ago
Thank you for helping my 6 year old daughter, who was terrified to go to the dentist after a bad experience at another practice. The clinic director was so understanding and the dentist was so kind and gentle! Thank you!!

harhonny nolasco
3 years ago
The worst place ever. For mistake of them they took another Panoramic Radiographic to my husband, and now are sending an extra bill. We will never go back to this place.

C Skam
3 years ago
Thank you for helping my 6 year old daughter, who was terrified to go to the dentist after a bad experience at another practice. The clinic director was so understanding and the dentist was so kind and gentle! Thank you!!

Eric Hommersand
3 years ago
They are very skilled..

Jessica McKinnon
3 years ago
Just wow! I can't get anyone on the phone. Can't even leave a message! Why is it so hard for people to answer the phone! Why isn't there an option to leave a message?! I guess these people don't want my money.... That's ok. I'll just set an appointment somewhere else.... In response to your concern, No thank you. I called my local health department and I have an appointment for tomorrow. They actually answer the phone.

Eric Hommersand
4 years ago
They are very skilled..

MarshaW
4 years ago
I was referred to the UNC DENTAL practice by my dentist. I was seen on July 16, 2019. It is now September 12...I was told I needed a biopsy & I would be called by the Oral Surgery dept. I waited 2 weeks, nothing. I called, receptionist said she would give the dr. the message. Waited another week, nothing. This has gone on now for 2 months. My dentist has called twice, I have called four times even my husband has called, we have talked to 3 different people. My mouth is painful everyday. I even told them to please tell me another place to go. How can they just keep telling you lies over and over and not be embarrassed about it?!! I am at my wits end. If this is the way they treat patients that are in pain, I don't want them to help me. HOW CAN I TRUST ANYONE THERE WHEN YOU ARE TREATED LIKE YOU DON'T MATTER? I would have given a -- if I could! OH!!! BUT THEY HAVE NO PROBLEM SENDING ME A BILL, which I got today. Can't wait until someone calls me to collect, when they do I will tell them ...I'M ONLY PAYING FOR WHAT I GOT! NOTHING!!!!

Jessica McKinnon
4 years ago
Just wow! I can't get anyone on the phone. Can't even leave a message! Why is it so hard for people to answer the phone! Why isn't there an option to leave a message?! I guess these people don't want my money.... That's ok. I'll just set an appointment somewhere else.... In response to your concern, No thank you. I called my local health department and I have an appointment for tomorrow. They actually answer the phone.

Gordon C. H. Drake
4 years ago
Excellent in all regards. I have sworn by "teaching" doctors for years whether at UCLA or UNC, there is no downside!

Bleek Bleek
4 years ago
Went in for an appointment to get braces for my daughter. Caitlin Busbee told me everything was great she's respond to every text with no problem. Went in for the next appointment and she did a mold and I made a payment again she said everything was fine and my daughter would be able to get braces. Several weeks went by and no call or text from Caitlin so I call her and she doesn't respond so I text her. She texts back a week later saying she has given my daughter to some guy named Steven because he doesn't have anybody to put braces on. I didn't agree with it so she eventually told me I could rethink getting my daughter braces or Steven can put them on. I told her ok and she told me he would have them on in May and if I got her to do them it would be June so I said ok and I called Steven. He explained to me the best he could of what was going on and he told me he would need some info from my daughters primary dentist so I gave him the number. I felt like I was given the run around so I asked to speak to JC Underwood and Steven gave me his number. JC apologized and said he'll take care of it and if I had anymore issues or concerns to call him. Once again weeks went by and no call or text from anyone so I decided to call Steven and he tried to explain everything to me and he said it was his fault and he apologizes and he said he'll have JC to contact me. That was two weeks ago so I call JC Underwood and I leave him a message and he hasn't called me back yet. Today I call Steven and he didn't answer so I kept calling back to back and he said he was also gonna try to get JC to call me back. I also left messages and I called JC Underwood today myself.

Meredith Farmer
4 years ago
The Dental Faculty Practice just same-day cancelled on me for the fourth time in my last eight visits. When I called back to reschedule the woman I spoke with was awful instead of anything even vaguely resembling apologetic, and when she said "I'm sorry" in an almost sarcastic, vaguely hostile tone I said "I don't think you're actually sorry. You don't seem to care at all." She replied: "yeah, I don't." The hygienists at this practice are incredible, but the staff is just terrible, and often you're made to feel uncomfortable for calling to schedule appointments, for asking for any time other than the first one they offer (usually months into the future), or for asking any questions when you're there--even checking on the time after you've been left to wait for more than 30 minutes with no advance warning at all, which is increasingly common. I've gone here for a decade, but this morning's hostility was the final straw for me. Why pay more and deal with parking at a hospital to be treated like you've done something wrong when they cancel your appointment at the 11th hour? Which they appear do at about a 50% clip?

jim wilson
4 years ago
I had a noon appointment on March 14 for a teeth cleaning at the UNC Faculty Dental Practise. Considering the drive, construction and an always packed parking garage i allowed a full hour and arrived a few minutes early. I checked in and a young woman told me: "your wife cancelled your appointment" which was impossible as my wife didn't even know that i had an appointment. When i told her this was simply not true, she sloughed me off and moved on to the next patient. No concern. No empathy. No suggestions. No nothing. So i drove an hour back home and told my wife the story. She was so upset she called UNC Dental and left a succinct phone message. Over 30 hours have transpired and there has been no response. I suspect we will not receive one. Tomorrow i will search for another dental facility- a practise that actually cares about its patients. Going forward, i will not recommend UNC Dental to anyone. Period. Jim Wilson Fearrington Village Pittsboro, NC

MarshaW
4 years ago
I was referred to the UNC DENTAL practice by my dentist. I was seen on July 16, 2019. It is now September 12...I was told I needed a biopsy & I would be called by the Oral Surgery dept. I waited 2 weeks, nothing. I called, receptionist said she would give the dr. the message. Waited another week, nothing. This has gone on now for 2 months. My dentist has called twice, I have called four times even my husband has called, we have talked to 3 different people. My mouth is painful everyday. I even told them to please tell me another place to go. How can they just keep telling you lies over and over and not be embarrassed about it?!! I am at my wits end. If this is the way they treat patients that are in pain, I don't want them to help me. HOW CAN I TRUST ANYONE THERE WHEN YOU ARE TREATED LIKE YOU DON'T MATTER? I would have given a -- if I could! OH!!! BUT THEY HAVE NO PROBLEM SENDING ME A BILL, which I got today. Can't wait until someone calls me to collect, when they do I will tell them ...I'M ONLY PAYING FOR WHAT I GOT! NOTHING!!!!

Gordon C. H. Drake
5 years ago
Excellent in all regards. I have sworn by "teaching" doctors for years whether at UCLA or UNC, there is no downside!

jim wilson
5 years ago
I had a noon appointment on March 14 for a teeth cleaning at the UNC Faculty Dental Practise. Considering the drive, construction and an always packed parking garage i allowed a full hour and arrived a few minutes early. I checked in and a young woman told me: "your wife cancelled your appointment" which was impossible as my wife didn't even know that i had an appointment. When i told her this was simply not true, she sloughed me off and moved on to the next patient. No concern. No empathy. No suggestions. No nothing. So i drove an hour back home and told my wife the story. She was so upset she called UNC Dental and left a succinct phone message. Over 30 hours have transpired and there has been no response. I suspect we will not receive one. Tomorrow i will search for another dental facility- a practise that actually cares about its patients. Going forward, i will not recommend UNC Dental to anyone. Period. Jim Wilson Fearrington Village Pittsboro, NC

Susan Benson
5 years ago
What excellent, expert care I received from Dr. Pimenta and his dental assistant Rocio! I have been searching for a dentist for years who was both compassionate and super knowledgeable about the unique dental problems I have had since birth, and Dr. Pimenta is fantastic. He listened carefully during my first visit and added extra steps to the procedure he performed later which led to such a positive, non-traumatic experience for me. His vast knowledge base of my problems led to an outcome that I've never had with other dentists, ever. And as a result, I received a beautiful smile and a partial denture (at my request, rather than implants) that fits so well I forget it's there. I cannot thank him and all his staff enough for their help, and look forward to returning knowing I will be well cared for. I would highly recommend him, and the UNC Dental Faculty Practice!