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Tracy Jacobs
2 years ago
Recently my daughter saw Dr. Tracy, our experience was not a pleasant one. Dr. Tracy is knowledgeable but tends to give too much information that left my daughter feeling terrified about having her wisdom teeth removed. He showed other people's images going into great detail about what he did for them and seemed to enjoy the sound of his own voice, talking about how long he studied and how many of these procedures he has done over the years. He noticed that my daughter was anxious and then told her not to worry he would prescribe her a Xanax before the procedure, much to our horror! When my daughter explained to him that she cannot take anti anxiety medication due to her heart issue, he did not seem to believe her and told her it will calm her - I will say that right at the start when he knew she had a heart condition he said he would contact her electrophysiologist to discuss her issue as he was worried about the medication he would need to use to numb her mouth, but to him a Xanax or two seemed perfectly fine. My decision not to go back to Dr. Tracy was that I felt Dr. Tracy was not a good listener and seemed too busy singing his own praises instead of connecting with how his patient was responding to his information overload, the final straw came when having to deal with his receptionist/nurse. She has poor people skills and is sarcastic, horribly rude and impatient. The other thing I want to warn people about is that we paid more for the visit than we needed to. Dr. Tracy is in network but when it came to paying, I asked if there was a co-payment only to be told that our payment was close to $300. I was mortified, as far as I was concerned I should only be paying a copayment. After questioning the receptionist and having to deal with her huffing and puffing, she told me I owed $163. Which was still not the amount I was expecting to pay. I handed her my card, and she asked me to write down my pin number! I had never had anyone ask me for my pin number and refused, this made her impatient, she sighed, huffed and puffed and rudely told me that I would have to come around into the office and put in my pin. Once there she held the debit card machine in one hand, arms length, turned her head to the other side and proceeded to sigh several times from irritation. I wanted to remind her of her manners and that she is in a professional environment, that I am a paying patient, but since my daughter was overly anxious after the visit with Dr. Tracy, I did not want to add to her stress. Once in the car, we decided that we would not go back to Dr. Tracy and rather to the original oral surgeon that was first recommended to us and is out of network, but we know his work and he is outstanding. Two weeks have passed since the visit, we phoned our insurance to find out if Dr. Tracy's receptionist had submitted the claim only to be told that they had not received anything and that we had over paid and should have only paid 10% of the doctors visit. I phoned Dr. Tracy's receptionist asking her to please send my daughters images via email to me, which she said she would do, and I am still waiting. I also asked her about submitting the invoice with our payment to our insurance and she told me she is too busy. When I asked when she would send it, she told me that she is too busy, is the only one manning the front and back. When I asked a third time when she could do it she kept repeating I am too busy. She over talked me, argued with me, was sarcastic and did not show any respect at all. I have never dealt with such a rude person in a professional or on a personal level such as my experience with her, and when I told her that I would be writing a bad review, she told me to go ahead.

Marcelline W.
2 years ago
Dr. Tracy Was wonderful. My son had to get two teeth extracted and he made him feel super comfortable. He explained things clearly and the staff was really nice. Def recommend.

Marcelline W.
3 years ago
Dr. Tracy Was wonderful. My son had to get two teeth extracted and he made him feel super comfortable. He explained things clearly and the staff was really nice. Def recommend.

head quarters
3 years ago
Nl

Yaz Cunningham
3 years ago
Honestly the only reason why I gave it 2stars was cause the front desk lady was nice. I wouldn't recommend this place didn't have a "great experience " Dr.Tracy Felt insincere and rude. I wouldn't go back nor would I recommend him.

Peter Shoikhet
3 years ago
strongly recommend Dr.Tracy very honest extremely knowledgeable he really trustful and I WILL NEVER GO ANYWHERE ELSE.I will let my client to know when they need his help.Dr. Tracy did amazing job by extracting my tooth and done in such passion i did not take any painkiller pills since i simply did not need them at all.My best appreciation and may GOD bless you.Best regards Peter Shoikhet

Lois McLain
3 years ago
Needed a wisdom tooth extracted and was referred by my dentist - I chose not to be sedated. They were so accommodating - was fortunate to get in the very same day. One of the best all around dental experiences yet.... stand up X-ray machine nothing digging in my mouth or cheeks, they went over my X-rays in detail, explaining what they revealed and what the recommended procedure would be beforehand. Kept me informed during and after the extraction. For a person who truly dislikes needles, the experience was genuinely inspiring....I don't ever remember a time where needles didn't cause me to wince at the mere thought of having it any where near me. ..... all I have to say....best job ever....if only this was the norm..... Professional expertise, integrity, compassion, great care, consideration and concern for the person in the chair "ME" was evident. I definitely will be keeping his information in the event I may need additional services in the future

head quarters
4 years ago
Nl

Peter Shoikhet
4 years ago
strongly recommend Dr.Tracy very honest extremely knowledgeable he really trustful and I WILL NEVER GO ANYWHERE ELSE.I will let my client to know when they need his help.Dr. Tracy did amazing job by extracting my tooth and done in such passion i did not take any painkiller pills since i simply did not need them at all.My best appreciation and may GOD bless you.Best regards Peter Shoikhet

Yaz Cunningham
4 years ago
Honestly the only reason why I gave it 2stars was cause the front desk lady was nice. I wouldn't recommend this place didn't have a "great experience " Dr.Tracy Felt insincere and rude. I wouldn't go back nor would I recommend him.

Lois McLain
4 years ago
Needed a wisdom tooth extracted and was referred by my dentist - I chose not to be sedated. They were so accommodating - was fortunate to get in the very same day. One of the best all around dental experiences yet.... stand up X-ray machine nothing digging in my mouth or cheeks, they went over my X-rays in detail, explaining what they revealed and what the recommended procedure would be beforehand. Kept me informed during and after the extraction. For a person who truly dislikes needles, the experience was genuinely inspiring....I don't ever remember a time where needles didn't cause me to wince at the mere thought of having it any where near me. ..... all I have to say....best job ever....if only this was the norm..... Professional expertise, integrity, compassion, great care, consideration and concern for the person in the chair "ME" was evident. I definitely will be keeping his information in the event I may need additional services in the future

Rhiannon Sacks
5 years ago
I just had the best dental experience of my life here. My tooth was extracted in less than 10 minutes. Without insurance I only paid 198.00 the dentist, his assistant, and the receptionists were literally the nicest people ever. The dentist and the assistant made me laugh the whole time. Also, the dentist really looked out for me with his dental recommendations. Thank you!

Rhiannon Sacks
6 years ago
I just had the best dental experience of my life here. My tooth was extracted in less than 10 minutes. Without insurance I only paid 198.00 the dentist, his assistant, and the receptionists were literally the nicest people ever. The dentist and the assistant made me laugh the whole time. Also, the dentist really looked out for me with his dental recommendations. Thank you!

Alexis Panchevre
6 years ago
Love Dr Tracy and the whole team! Thank you guys, you're the best!

Alexis Panchevre
7 years ago
Love Dr Tracy and the whole team! Thank you guys, you're the best!

Jessie R
9 years ago
Wow!!! Just, wow! I can't say enough how happy I am about my unexpected visit to Dr. Tracy's office! I had a tooth break on Thursday evening and on Friday my dentist looked at it and said it needed to come out. My dentist (Dr. Scott Carmichael who is just as awesome!) referred to me Dr. Tracy. I already had experience with another oral surgeon who was great but was a further drive so I thought I'd see if Dr. Tracy's office could get me in. They said they could get me in around 2:15 but that I may have to wait a bit and I told them I didn't mind waiting at all if it meant getting it fixed before the weekend. I arrived at 2:15 and a little while later had an x-ray done and was then told it would still be a little bit and I told them I was fine with that. (I had my book and phone and didn't have my toddler so it was kind of like an impromptu afternoon off!) At just before 4 I was taken back and to my surprise the wonderful front desk lady Cheryl was assisting Dr. Tracy with my extraction. They were both so easy to talk to and explained everything thoroughly and definitely did what they could to make sure I was comfortable and stable through the procedure. Even though their office closes at 4pm they finished me up at about 4:35. The total cost was very reasonable, especially considering they worked me in on a Friday afternoon (which I know can be very busy days for oral surgery) AND they stayed late to get my procedure done and I wasn't charged any type of extra fee such as emergency or after-hour fees. I would give them 10 stars if I could!!!

Jessie R
10 years ago
Wow!!! Just, wow! I can't say enough how happy I am about my unexpected visit to Dr. Tracy's office! I had a tooth break on Thursday evening and on Friday my dentist looked at it and said it needed to come out. My dentist (Dr. Scott Carmichael who is just as awesome!) referred to me Dr. Tracy. I already had experience with another oral surgeon who was great but was a further drive so I thought I'd see if Dr. Tracy's office could get me in. They said they could get me in around 2:15 but that I may have to wait a bit and I told them I didn't mind waiting at all if it meant getting it fixed before the weekend. I arrived at 2:15 and a little while later had an x-ray done and was then told it would still be a little bit and I told them I was fine with that. (I had my book and phone and didn't have my toddler so it was kind of like an impromptu afternoon off!) At just before 4 I was taken back and to my surprise the wonderful front desk lady Cheryl was assisting Dr. Tracy with my extraction. They were both so easy to talk to and explained everything thoroughly and definitely did what they could to make sure I was comfortable and stable through the procedure. Even though their office closes at 4pm they finished me up at about 4:35. The total cost was very reasonable, especially considering they worked me in on a Friday afternoon (which I know can be very busy days for oral surgery) AND they stayed late to get my procedure done and I wasn't charged any type of extra fee such as emergency or after-hour fees. I would give them 10 stars if I could!!!