Self parking is available at the 80 Francis Street Garage, located at the corner of Brookline Avenue and Francis Street. Patients may also self-park at the 45 Francis Street Garage located below the hospital entrance at 45 Francis Street and at the 60 Fenwood Road Garage located below the Hale Building for Transformative Medicine at 60 Fenwood Road.
Valet parking is for patient use only and is available at both of the hospitals Francis Street entrances, 45 Francis Street and 75 Francis Street, at the 60 Fenwood Road Garage below the Hale Building for Transformative Medicine, and at 221 Longwood Avenue. The 75 Francis Street entrance offers full valet services for patients 24 hours-a-day, seven days-a-week. Valet service at 45 Francis Street is available for patients Monday through Friday, from 6am6pm. Valet service at 60 Fenwood Road is available to patients Monday through Friday, from 6am8pm. Valet service at 221 Longwood Avenue is available to patients Monday through Friday, from 7am6pm.
The BWH Office for Sponsored Staff and Volunteer Services (OSSVS) is a part of the Human Resources Department, reporting directly to the Vice President of Human Resources. We are a customer service driven team comprised of professionals experienced in human resources, training and talent management. We support the acquisition, training and placement of qualified volunteers in addition to efficiently on-boarding all sponsored employees, research trainees, observers and collaborators.
The OSSVS is committed to supporting the needs of the BWH community and serving the patients through assisting staff in providing compassionate patient care. The OSSVS successfully leverages dedicated and passionate people to serve our patient population and supports and aids in facilitating the education of future healthcare workers and researchers.
Sponsored Staff will no longer be CORId at NSSO. Effective 11/12/2018 All incoming Sponsored Staff must CLEAR/PASS the HireRight background check prior to being scheduled for New Sponsored Staff orientation (NSSO).
Submissions must be received at minimum 2 weeks prior to desired start date to allow time to run and clear the background check before the Sponsored Staff can attend orientation (no exceptions). If clearance is not received/passed the incoming Sponsored Staff will not be scheduled for NSSO, until clearance is met. Once met, they can be scheduled for next available NSSO date.
Brigham and Womens Hospital is a world-class academic medical center based in Boston, Massachusetts. The Brigham serves patients from New England, across the United States and from 120 countries around the world. A major teaching hospital of Harvard Medical School, Brigham and Womens Hospital has a legacy of clinical excellence that continues to grow year after year.
The Brigham network includes 1,200 doctors throughout New England working across 150 outpatient practices. An international leader in virtually every area of medicine, the Brigham has led numerous medical and scientific breakthroughs that have improved lives around the world.
U.S. News & World Report ranks Brigham and Womens Hospital among the best hospitals in many specialty areas, including cancer, cardiology and heart surgery, diabetes and endocrine disorders, ear, nose and throat, gastroenterology and GI surgery, geriatric care, gynecology, neurology and neurosurgery, orthopedics, pulmonology, rheumatology, and urology.
Brigham and Womens Hospital is part of Mass General Brigham, a single, integrated health care system that consists of 16 member institutions that encompass a range of health care organizations. In addition to our academic medical centers, these include top-tier specialty hospitals, community hospitals, a rehabilitation network, a health insurance plan, a physician network, a teaching organization and many locations for urgent and community care.
Mass General Brigham was formerly known as Partners HealthCare when it was founded in 1994 by Brigham and Womens Hospital and Massachusetts General Hospital. With the recently adopted Mass General Brigham name, we aspire to more closely connect with patients and communities. Working together as one system, our health care organizations can leverage their collective expertise, resources and compassion to better serve patients and the community.
Reviews
Rating 2.8 out of 5 based on 52 reviews
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newest oldest highest lowestqueen boston
2 years ago
Great clinic for the community I'm a patient here and a recommend this clinic.
arady torres
2 years ago
I'm start to said the people who answer the phone are very rude I call for me a app and they hang on the phone and when u want yo do a app is for 4 months they don't care about the patients only charge the insurance I'm very angry with this clinic
Spam Accoun
2 years ago
Very rude workers. Especially the people at the front desk who answer the phone. Very sarcastic. My child's doctor also made my partner and I uncomfortable. She did not listen to our concerns. And she took away our phones like we were children during his visit. When I was being seen while pregnant they put domestic violence in my files assuming when there were no signs of violence nor did I EVER mention that. I had to confront them about that as well. And didn't even know they put that in there until I gave birth and a social worker asked me.
Always 100
2 years ago
I have been a patient at this clinic for about 30 years and I've also worked at this clinic. Where do I even start. Well when I was younger it was a much different place. It felt like the staff truly cared about the patients. But the older I became I realized they cater more to the Spanish speaking population. Every time I call I feel like I have to argue to get basic customer service not even good. There's been a few times I would call only for staff to keep disconnecting the call or picking up and just placing you on hold without saying anything. My PCP and my therapist have been the only reason why I tolerate it but at this point I know it's time for me to look for another place that treats ALL the patients with respect. The people that answer the phones are just rude and act like they hate their job. I understand it's located in JP which has been known to be more of a Latin community but I shouldn't feel like I'm being discriminated against because I'm not.
KristinaElizabeth Tapia
2 years ago
Rude desk front people if you do not like your job please get a new one !!! I left a message 3 days in a row and no response. Then when I do get a response on the 4th day, they hang up on me Absolutely ridiculous!!!
Jackie Rosario
2 years ago
My mother suffered a burn in one hand yesterday 30 march 2022, in 1:26 pm. I quickly called the clinic Brookside no one answered. we went to the clinic personally and they told us that they could not attend to her because my mom didn't have an appointment. they said they didn't have anything available. I said its an emergency, I asked them to call 911.they said why don't you call 911. I GOT VERY ANGRY. I called 911myself, the burn was a grade 4. my mother is very disappointed because that is where she goes for her medical issues.
Enercida Vallejo
2 years ago
One of my favorites places, Excellent services always
Liliana Nikolova
2 years ago
They never have appointments available for the same day or the next days if your child is sick you have to go to urgent care. And when you have appointment there it's always a wait. The doctors are great but the whole organization of the clinic not to good.
Maria Martinez
2 years ago
I have been a patient for many years I have no complaints love the ppl my doctor great I never had a problem in any department.
rodis sanchez
2 years ago
bad care leaves you waiting a long time the doctors don't last I don't like it.
Raquel Colon-Guerrero
2 years ago
I'm a nurse in primary care and I ended up calling Brookside for a friend. She's tried calling, multiple times, and nobody has returned her call to schedule new patient appointments for her and her family. She recently moved to the area and was excited to realize the services that Brookside Community Health Center offers. Unfortunately she's waited for over 2 months' and nobody has returned the call. I'm trying today and I was directed to the same voice message to leave a message and a call will be returned. I called a 3rd time to speak to someone or a manager directly and I'm on hold for 10 minutes. After 10 minutes I am told the staff, "hears the message, writes down the information but the clinic is not scheduling new patient appointments until next year. The patient will be called next year." I don't understand why patients are left waiting and a courtesy call is not being returned to tell them this. Basically, "depending what the patient says on the voice message, determines if the patient will be called or not." As an experienced nurse, in the community, I think this is poor customer service. A patient should be called regardless if the message is urgent or not and be told, as I was today, where the urgent center or where the emergency room is. My friends are new to Boston and do not speak English. Brookside is dropping the ball on accessing primary care services. We are in the middle of a pandemic and it should not be this hard for a patient to understand your health care system. Raquel Colon Guerrero, RN
Mrs. P
2 years ago
This place doesn't change. I been a patient for 20 plus years and its reassuring that is constantly the same. Great doctors and staff.
Niquel Furtick
2 years ago
They never answer the phone or return calls. I left a message 3 days in a row and no response. Then when I do get a response on the 4th day, they tell me I have to wait 1-3 weeks to get a call to register my kids with them. Absolutely ridiculous!!!
mayi perez
2 years ago
NEVER ANSWER THE PHONE !!!!!
nellie Cruz
2 years ago
Always running late. They absolutely suck!!
Nicole Villegas
2 years ago
I called to schedule a physical for my son since no one from the clinic likes to call back in a timely fashion. Because 2 weeks ago, I specifically left a msg to have someone call me to schedule a physical for my son. What did they do? Scheduled the appointment WITHOUT calling me or notifying me of the appointment. So I asked the rep on the phone why wasn't I called first before someone decided to book the appt on their own she couldn't even tell me how it happened. They are supposed to document whenever they speak with a patient and clearly when the appt was booked it was never documented in the chart smh. This clinic needs to do better.
Emely Santana
2 years ago
(Translated by Google) The wait is the worst (Original) La espera es lo peor
Psycho- Glitch
2 years ago
(Translated by Google) An hour waiting for the doctor to see my child, very bad service, they answer your calls as if you are asking for a favor (Original) Una hora esperando para que el doctor vea a mi nino , muy mal servicio , te contestan las llamadas como que estas pidiendo un favor
nellie Cruz
3 years ago
Always running late. They absolutely suck!!
mayi perez
3 years ago
NEVER ANSWER THE PHONE !!!!!
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