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Salvador Ibarra (Monty)
2 years ago
They overcharged me. The whole process felt like a scam. Will not go back.

Helen Hernandez
2 years ago
I understand Covid-19 has made it very difficult for businesses to run smoothly, but it is unacceptable to be rescheduled multiple times. The front desk lady is very rude, she's worse than a car sales man that pushes unneeded treatments, she was offering me a deep clean that would cost me $600 out of pocket. I'm not even in my 40's yet and have very healthy teeth.

Carolyn Manry
3 years ago
Awesome service, had a broken tooth and Patty got me an appt the next day. Dr Cheung and Betty were very professional and i have been a patient for over 20 years.

Helen Hernandez
3 years ago
I understand Covid-19 has made it very difficult for businesses to run smoothly, but it is unacceptable to be rescheduled multiple times. The front desk lady is very rude, she's worse than a car sales man that pushes unneeded treatments, she was offering me a deep clean that would cost me $600 out of pocket. I'm not even in my 40's yet and have very healthy teeth.

Danielle Martinez
3 years ago
This was the worst dentist office I've ever visited. They overcharged me a few hundred dollars for services which were covered under my insurance and refused to give me a refund. The staff is unprofessional and rude. I will never be going there again.

Rosario Fernandez
3 years ago
I was seen by Dr. Chang on August 10, 2020 and had one of the worst experiences. Due to COVID -19, I was rescheduled three times. I understand having to reschedule due to the pandemic, however, my experience as a customer during this unprecedented time was very unpleasant. The following events took in place in order for me to see Dr. Chang as a new patient. 1). I was assigned by my HMO United Healthcare a new dentist effective January, 2020, which was the Birch office. 2). I called the office on January 10th 2020 and Patty answered the phone. I mentioned that United HealthCaregave me this number to make an appt for my dental cleaning. Patty responded saying they were unable to schedule me at this time and that she would check with the dentist and get back to me, which never happened. 4). I immediately called my HMO United Healthcare and asked them to call the Birch office for clarification because Patty refused to make an appointment for me. 5). I called again on the same date and Patty mentioned that United Healthcare called on my behalf and preceded to takemy insurance and make an appointment. You can imagine my frustration considering I just called and she turned me away. Since Patty mentioned that she was unable to book my appointment previously, I asked her to call me when I am able to book. Patty never called. 6). Since I never received a call from Patty, I decided to go in person on February 7th. I asked her to take a copy of my insurance she was refusing to book my appointment and she took my phone number instead. She still never called. 7). She finally booked the appointment on August 10th and since I had experienced such bad customer service with her and had not received a confirmation call or email, I decided to call and confirm myself. When I called to confirm my own appointment Patty then decided to mention that this visit willnot be just a cleaning but also an examination and X-ray visit since I am a new patient. I was happy to have an appointment but also would have liked to be told this in advance since we had been going back and forth for a few weeks. 8) As I got to the Birch office on my scheduled appointment date, I completed all the forms and was taken to a room to do my x-rays. Dr. Chang appeared behind me and put his hand out to shake hands without a glove. I immediately felt uncomfortable not knowing who else this doctor shakes hands with, without a glove at his office, especially considering the circumstanes we are in current state. 10). After my X-Ray, Dr. Chang asked me to wait for Patty to tell me about the conclusion of my examination. I was very surprised to hear that I needed a lot work done in my mouth including a deep cleaning, multiple crowns, and many cavaties, (see attached forms.) I have never been told for 50+ years that I have needed this much work done. I am religious about my teeth cleaning and go 3x a year. I got a second opinion from my other dentist and was told I did not need ANY of the recommendations Dr. Chang gave me. In short, do your research, not only does Birch Dental haveawful Customer Service, (Patty did not even remember me going in, which is odd considering I had spoeken with her multiple times before my appointment) but I would not trust the recomendations they offer. I am extremely disappointed with this Dental Group and reported the incident to my HMO

Carolyn Manry
3 years ago
Awesome service, had a broken tooth and Patty got me an appt the next day. Dr Cheung and Betty were very professional and i have been a patient for over 20 years.

Danielle Martinez
3 years ago
This was the worst dentist office I've ever visited. They overcharged me a few hundred dollars for services which were covered under my insurance and refused to give me a refund. The staff is unprofessional and rude. I will never be going there again.

Rosario Fernandez
4 years ago
I was seen by Dr. Chang on August 10, 2020 and had one of the worst experiences. Due to COVID -19, I was rescheduled three times. I understand having to reschedule due to the pandemic, however, my experience as a customer during this unprecedented time was very unpleasant. The following events took in place in order for me to see Dr. Chang as a new patient. 1). I was assigned by my HMO United Healthcare a new dentist effective January, 2020, which was the Birch office. 2). I called the office on January 10th 2020 and Patty answered the phone. I mentioned that United HealthCaregave me this number to make an appt for my dental cleaning. Patty responded saying they were unable to schedule me at this time and that she would check with the dentist and get back to me, which never happened. 4). I immediately called my HMO United Healthcare and asked them to call the Birch office for clarification because Patty refused to make an appointment for me. 5). I called again on the same date and Patty mentioned that United Healthcare called on my behalf and preceded to takemy insurance and make an appointment. You can imagine my frustration considering I just called and she turned me away. Since Patty mentioned that she was unable to book my appointment previously, I asked her to call me when I am able to book. Patty never called. 6). Since I never received a call from Patty, I decided to go in person on February 7th. I asked her to take a copy of my insurance she was refusing to book my appointment and she took my phone number instead. She still never called. 7). She finally booked the appointment on August 10th and since I had experienced such bad customer service with her and had not received a confirmation call or email, I decided to call and confirm myself. When I called to confirm my own appointment Patty then decided to mention that this visit willnot be just a cleaning but also an examination and X-ray visit since I am a new patient. I was happy to have an appointment but also would have liked to be told this in advance since we had been going back and forth for a few weeks. 8) As I got to the Birch office on my scheduled appointment date, I completed all the forms and was taken to a room to do my x-rays. Dr. Chang appeared behind me and put his hand out to shake hands without a glove. I immediately felt uncomfortable not knowing who else this doctor shakes hands with, without a glove at his office, especially considering the circumstanes we are in current state. 10). After my X-Ray, Dr. Chang asked me to wait for Patty to tell me about the conclusion of my examination. I was very surprised to hear that I needed a lot work done in my mouth including a deep cleaning, multiple crowns, and many cavaties, (see attached forms.) I have never been told for 50+ years that I have needed this much work done. I am religious about my teeth cleaning and go 3x a year. I got a second opinion from my other dentist and was told I did not need ANY of the recommendations Dr. Chang gave me. In short, do your research, not only does Birch Dental haveawful Customer Service, (Patty did not even remember me going in, which is odd considering I had spoeken with her multiple times before my appointment) but I would not trust the recomendations they offer. I am extremely disappointed with this Dental Group and reported the incident to my HMO

Kevin Thompson
4 years ago
Went for semi-annual cleaning + x-rays as a new client to birch using Kaiser's delta-dental care for seniors. My Previous great dentist for 35 years retired. Was shocked at birches new recommendations for replacement for all 3 porcelain crowns, bridge work, cracked tooth, other stuff too all costing thousands+. This all in one visit. WOW. I do say that, they were very professional and courteous for sure. The 1 star is only my opinion that they are after whats in my wallet more so than whats really needed.

Vince Smith
5 years ago
I have been coming here over 10 years. Dentists at Birch dental are great. They did my crowns and filings. No problem with it. Satisfied with all the work done. Staffs are nice and professional. I will recommend my family to come here.

Madeline Y
5 years ago
I was very pleased with the service at Birch Dental Group. Came here for $59 special included Exam, X-rys and cleaning. Love how flexible they are with appointment scheduling. I am recommending them to my family and friends. Great experience!!!

Calvin Fong
5 years ago
Excellent first experience! Dr Hue and her staff were professional, kind and attentive. I had an emergency toothache on Tuesday and they can scheduled me in right away. They took care of my pain! I will definitely come back for checkup appointment!

Olivia Johnson
5 years ago
I have received excellent, effective service from their knowledgeable and experienced dentist and staff for many years--highly recommend.

Kevin Thompson
5 years ago
Went for semi-annual cleaning + x-rays as a new client to birch using Kaiser's delta-dental care for seniors. My Previous great dentist for 35 years retired. Was shocked at birches new recommendations for replacement for all 3 porcelain crowns, bridge work, cracked tooth, other stuff too all costing thousands+. This all in one visit. WOW. I do say that, they were very professional and courteous for sure. The 1 star is only my opinion that they are after whats in my wallet more so than whats really needed.

Jacklyn Gutierrez
5 years ago
Love the Doctor and Staff! They are all awesome and really friendly. They also make you feel comfortable and not nervous at all. I totally recommend this place!!

SFV FV
5 years ago
Friendly atmosphere and the Staff are always helpful

Vince Smith
5 years ago
I have been coming here over 10 years. Dentists at Birch dental are great. They did my crowns and filings. No problem with it. Satisfied with all the work done. Staffs are nice and professional. I will recommend my family to come here.

Olivia Johnson
5 years ago
I have received excellent, effective service from their knowledgeable and experienced dentist and staff for many years--highly recommend.

Calvin Fong
5 years ago
Excellent first experience! Dr Hue and her staff were professional, kind and attentive. I had an emergency toothache on Tuesday and they can scheduled me in right away. They took care of my pain! I will definitely come back for checkup appointment!