Beautiful Smiles

3514 Grove Ave, Richmond, VA 23221
Closed today
Opens Monday at 8:00am
SundayClosed
Monday8:00am - 5:00pm
Tuesday8:00am - 5:00pm
Wednesday8:00am - 5:00pm
Thursday8:00am - 5:00pm
FridayClosed
SaturdayClosed

Reviews

Rating 4.4 out of 5 based on 36 reviews

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Liz Opalak
2 years ago
I have been a patient of Dr. Bussey's for 7 years and unfortunately the last three years (starting before the pandemic) the quality of care has dramatically dropped. They seem to be having trouble retaining a hygienist, to the point where at my last visit I waited 45 minutes without being seen at all before I had to leave to pick up my children, and when trying to reschedule I was told there wasn't a hygienist even scheduled for that day. I had called the day before to verify appointment time, and let the receptionist know that I would have only an hour for my appointment. Dr. Jill walked in while I was having this conversation, and instead of apologizing, shrugged and walked by. Sad. If they can right the ship, this is a calm, clean, beautiful dentist office and Dr. Jill is pleasant and professional. Unfortunately, I will be changing dentists.


Hamilton Perkins
2 years ago
I've been a patient of Dr. Bussey's for since 2010. I've always received outstanding dental care from Dr. Bussey and her staff over the years. Dr. Bussey and Kimberly work together as a great team. The front office staff is always friendly and accommodating.


Michelle Harris
2 years ago
Poor scheduling the front of the house is terrible and needs to be retrained... too many cancellations and mixed information Very disappointed The dental hygienist are very nice and professional


Bryan Lowry
2 years ago
Dr Bussey and Kimberly are the dream team. They worked me into a busy schedule and corrected my problem with speed and efficiency. Maddison at the desk made me feel welcomed and Laura helped me with my insurance. The office is convenient and beautiful. I have found my new dentist. Thank you:)


john palmer
2 years ago
Dr. Bussey, was very professional and did great work. I would definitely recommend her. Also, her staff was very nice and accommodating.


Ellen McCaffrey
2 years ago
Dr Bussey graciously saw me, while visiting from out of town, as a dental emergency. Within a few hours of my initial phone call, I was seen in her lovely appointed office. The staff was caring and helpful. The office was filled with soothing music, it helped to create a calm atmosphere in what could be an anxious time. I am grateful to Dr. Bussey and her fine staff, thank you!!


Joshua Wiliams
2 years ago
Terrible service. Staff and dentist are unorganized, unprofessional and dishonest. Facility is outdated and unclean. The doctor's hands were shaking during a fill in. The dentist's daughter runs the front desk and is untrained. STAY AWAY!! RUN AWAY!! Most reviews are from the dentists associates and/or not recent- if you look (unlike me ugh ) the bias is apparent. WARNING !!!! If you have a dental issue save your time this office is one of the worst I've dealt with for ANY medical issue I've had. I'm taking my business elsewhere. The worst medical experience I've had by the staff and dentist. Never felt the need to do a review but I wanted to save the next person any sort of problems! Have a blessed day, contact me for clarification/ or questions of course


LaStacia M
2 years ago
As a patient for over 5 years, I have experienced nothing but professional and exceptional care from the receptionist, Technicians, billing staff and the doctor. The office is always clean and they take time to explain my treatment plan. My family enjoys the services provided including our take home care kits (smile). I look forward to returning and often recommend this practice to my associates, family and friends.


Ellen McCaffrey
3 years ago
Dr Bussey graciously saw me, while visiting from out of town, as a dental emergency. Within a few hours of my initial phone call, I was seen in her lovely appointed office. The staff was caring and helpful. The office was filled with soothing music, it helped to create a calm atmosphere in what could be an anxious time. I am grateful to Dr. Bussey and her fine staff, thank you!!


Bryan Lowry
3 years ago
Dr Bussey and Kimberly are the dream team. They worked me into a busy schedule and corrected my problem with speed and efficiency. Maddison at the desk made me feel welcomed and Laura helped me with my insurance. The office is convenient and beautiful. I have found my new dentist. Thank you:)


john palmer
3 years ago
Dr. Bussey, was very professional and did great work. I would definitely recommend her. Also, her staff was very nice and accommodating.


Victoria Davis
3 years ago
Dr. Bussey and her staff are phenomenal!! I came to Dr. Bussey after transitioning from another dentist and she knew exactly what I needed. I participated in the Invisalign program and now my smile has truly enhanced. The staff are professional and understanding. They follow up for appointments and bill notifications. I will definitely recommend them for any dental care.


LaStacia M
3 years ago
As a patient for over 5 years, I have experienced nothing but professional and exceptional care from the receptionist, Technicians, billing staff and the doctor. The office is always clean and they take time to explain my treatment plan. My family enjoys the services provided including our take home care kits (smile). I look forward to returning and often recommend this practice to my associates, family and friends.


Joshua Wiliams
3 years ago
Terrible service. Staff and dentist are unorganized, unprofessional and dishonest. Facility is outdated and unclean. The doctor's hands were shaking during a fill in. The dentist's daughter runs the front desk and is untrained. STAY AWAY!! RUN AWAY!! Most reviews are from the dentists associates and/or not recent- if you look (unlike me ugh ) the bias is apparent. WARNING !!!! If you have a dental issue save your time this office is one of the worst I've dealt with for ANY medical issue I've had. I'm taking my business elsewhere. The worst medical experience I've had by the staff and dentist. Never felt the need to do a review but I wanted to save the next person any sort of problems! Have a blessed day, contact me for clarification/ or questions of course


Remington Rice
3 years ago
The receptionist called me the day before to request that I arrive 15 minutes early, to fill out paperwork as a new client. I arrived 20 minutes early. My appointment did not start until 10 minutes after it was scheduled. Further, the dental hygienist missed teeth while polishing and skipped teeth when flossing. The sub-par cleaning is why I felt compelled to write this review. There is another issue.. I requested a filling replacement before a certain date (insurance plan changed). The dentist (Jill), the receptionist, and the hygienist all verbally agreed to schedule the appointment. Then, the receptionist explicitly told me she would reach out to me, before the date I needed. This never happened. I am now looking for a different dentist.


Anna Weichel
3 years ago
Beautiful office and space but not your "family dentistry" feel. After 3 years, the staff never worried about learning our names and it is quite evident the office prioritizes the bottom line. Will be seeing another dental provider henceforth


Victoria Davis
3 years ago
Dr. Bussey and her staff are phenomenal!! I came to Dr. Bussey after transitioning from another dentist and she knew exactly what I needed. I participated in the Invisalign program and now my smile has truly enhanced. The staff are professional and understanding. They follow up for appointments and bill notifications. I will definitely recommend them for any dental care.


Neena Murphy Martin
3 years ago
I am a Veteran of the United States Air Force and have served my country and fellow Veterans as an Intelligence Officer and as a Paralegal. After serving in the USAF I made the DC/MD/VA area my home. I searched and searched for a great dentist due to an unfortunate experience in 2000, which caused me to not want to return to a dentist at all. After visiting Beautiful Smiles By Dr. Jill Bussey I was greeted with reassurance that everything was going to be okay. After my cleaning with the best dental hygienist I have ever crossed paths with...Dr. Jill Bussey reassured me that my teeth were not bad at all and that they would take care of me. Since about 2012 (8 years) I have been receiving my dental care form this amazing practice. When Dr. Jill and her team perform their services on my teeth and my son's teeth, I feel at ease due to their superb bedside manners and prestigious subject matter expertise. You know when they look at your dental work and start to work on your teeth....they can immediately determine what is needed and they don't hesitate to explain to you in detail what they found, what the plan of action is and what the best maintenance plan is moving forward. Thank you Beautiful Smiles By Dr. Jill Bussey. We appreciate you and love coming to your office! :) Cheers, Neena Murphy Martin


Neena Murphy Martin
4 years ago
I am a Veteran of the United States Air Force and have served my country and fellow Veterans as an Intelligence Officer and as a Paralegal. After serving in the USAF I made the DC/MD/VA area my home. I searched and searched for a great dentist due to an unfortunate experience in 2000, which caused me to not want to return to a dentist at all. After visiting Beautiful Smiles By Dr. Jill Bussey I was greeted with reassurance that everything was going to be okay. After my cleaning with the best dental hygienist I have ever crossed paths with...Dr. Jill Bussey reassured me that my teeth were not bad at all and that they would take care of me. Since about 2012 (8 years) I have been receiving my dental care form this amazing practice. When Dr. Jill and her team perform their services on my teeth and my son's teeth, I feel at ease due to their superb bedside manners and prestigious subject matter expertise. You know when they look at your dental work and start to work on your teeth....they can immediately determine what is needed and they don't hesitate to explain to you in detail what they found, what the plan of action is and what the best maintenance plan is moving forward. Thank you Beautiful Smiles By Dr. Jill Bussey. We appreciate you and love coming to your office! :) Cheers, Neena Murphy Martin


Anna Weichel
4 years ago
Beautiful office and space but not your "family dentistry" feel. After 3 years, the staff never worried about learning our names and it is quite evident the office prioritizes the bottom line. Will be seeing another dental provider henceforth


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