Helping people be healthy is the heart of our company. That means being a partner in our patients' health and wellness journeys. Engaging and empowering them to be active participants in their own care. And going beyond the production model of health care to create true, meaningful relationships between patients and providers.
We believe theres only one way to treat a clients business like our own. That dedication drives us to listen to, understand and anticipate their unique needs so we can proactively deliver strategic solutions that benefit their employees and their bottom line.
No matter what were working on, you can rest assured were doing it together. We embrace diverse points of view because we know that, ultimately, it is our differences that make us stronger. And it is only by recognizing and celebrating each others strengths that we can learn, grow, build world-class teams, and have fun along the way.
By daring each other to think differently, challenging the status quo and embracing risk and failure we are constantly seeking better ways to work, from refining the smallest processes to reimagining the very way in which we deliver care.
Through adherence to COLA compliance and regulatory standards, laboratory testing errors are reduced; weaknesses in workflow, processes, and procedures are addressed; and overall operations are aligned with accepted practices. This means more efficient and productive operations and higher quality and greater consistency that emerge from a more efficient workflow increase trust and confidence within the health care community.
All QuadMed clinic locations are accredited by CLIA/CMS meaning they arerecognized by the Centers for Medicare and Medicaid Services (CMS) as meeting the regulatory requirements of the Clinical Laboratory Improvement Amendments (CLIA) to ensure quality laboratory testing.
QuadMed has received their SOC 1 Type 2 report. This report is given based upon an objective audit by an independent CPA firm of a service organization's internal controls that are documented, implemented, and audited. The completion of this engagement provides evidence that QuadMed has a strong commitment to deliver high quality invoices to its clients by demonstrating they have the necessary internal controls and processes in place.
In January 2020, QuadMed was a Gold Sponsor for the World Conference Forum (WCF) in Phoenix, AZ as well as a sponsor for the Onsite Employee Health Clinics Summit in Scottsdale, AZ. Both events were wonderful and it was especially exciting to have our own Michelle Storbakken, Group Vice President of Operations, moderate the panel, Implementing an Onsite Health Clinic that Allows a Company to Ensure Employee Satisfaction, Maintain Competitive Benefits and Significantly Reduce Costs. Michelle did an exceptional job leading the discussion and keeping the audience engaged and involved.
In addition, Amy Iveson, Corporate Manager Health and Wellness Strategy at our partner Huntington Ingalls Industry (HII), presented, Assessing the Applicability of an On-Site Health Clinic for Your Company and Determining the Competitive Advantage. Amy is a champion for QuadMed and was amazing, providing great shared experiences and references to HIIs partnership with the organization. Her energy and delivery led to an increase in traffic to our booth immediately following the presentation.
While primary care is the core of our model, providing additional onsite health services to employers interested in a greater worksite resource offering allows us to fully tailor the best health care solutions for your employee population. These options are available to complement others and provide additional opportunity for creating a culture of health for your employees.
We provide occupational health services integrated with our primary and acute care offerings. Were a strong partner in safety, injury prevention and engagement in worksite health and wellness, through services including:
Our occupational health professionals get employees back to work safely and efficiently, while managing cost, through proper job placement, injury prevention, aggressive physical therapy, early and appropriate return to work, and disability management.
Our Physical Therapists work with patients to reduce pain and restore mobility, strength, balance and coordination to maximize quality of life. Typical interventions include evidence-based treatment, injury prevention strategies and health promotion. We continue to practice a one-on-one physical therapy model that gets patients back to optimal function in consistently fewer visits than the national average, translating to cost savings for both the patient and the employer.
Ranging from full-service worksite locations to prepackaged medications, we offer pharmacy solutions that enhance convenience and the patient experience while addressing the employers need to control their prescription drug spend. Even smaller populations experience great savings with worksite pharmacy services, which securely maintain and dispense the most commonly used medications in prepackaged quantities.
We offer worksite laboratory services for lab orders from both community-based providers and outside providers. Ranging from basic point-of-care lab services to more advanced moderately complex lab services, lab work is conveniently provided onsite with results seamlessly provided to a patients primary care provider or specialist in less time and with less hassle than an employee would experience going to an outside lab.
We provide X-ray services onsite with an order from one of our providers or a patients community-based provider. Our digital X-ray services include chest, extremity and various special request X-rays. For the convenience of our patients, we also have a less than 24 hour turnaround time for X-rays requiring review by a radiologist.
We offer enhanced support for chronic conditions including diabetes, hypertension and asthma. Using electronic medical records to share information, our primary care providers work in tandem with Health Coaches, Certified Diabetes Educators and Certified Dietitian Nutritionists to design personalized patient goals and care plans that incorporate medication with lifestyle changes. Using evidence-based protocols for optimal outcomes, we can measure success through capture rate, engagement rate, cost of claims, patient satisfaction, and patient health and condition improvement metrics.
Our Optometrists and Opticians perform traditional eye exams, dilated retinal exams, fittings for glasses and contact lenses, support for diabetes patients and more. Our vision centers also feature a large variety of frames onsite for purchase, as well as fulfillment of contact lens prescription orders.
Our dental care focuses on the prevention, diagnosis and treatment of a wide variety of conditions. Our Dentists and Dental Specialists, as well as other dental care team staff, perform general dentistry such as routine cleanings to special procedures such as restorative work to help patients achieve and maintain good oral health.
We work very closely with our clients and their third party administrator (TPA) or insurance carrier to understand how claims need to process. We take into consideration what type of plan the client offers to their employee population and have some flexibility in the workflows to best meet needs.