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Z. Y.
a year ago
Dr.Mai is a competent dentist, but the office manager is horrible. I had a root canal and the post done, waiting to get my crown. Then I got a call from the office claiming that my insurance is too bad and that I had to pay out of my own pocket. They offered a "generous" discount and charged me $900 for both procedures. It wasn't until I called the insurance myself that I realized they billed for the wrong tooth. I asked them to correct the paperwork. After a few weeks, they were still sitting on it. Every time I followed up, they accused me of being impatient. When I asked for a breakdown of the fees, they insinuated that I'm ignorant and confused. I finally got fed up and left. This is not how a dentist's office should serve its patients.

Eien
2 years ago
I had a root canal and crown done here around a year ago. The root canal went fine. The crown, however, has fallen loose three times in the past year. Below are my main complaints: This dentist office seems to overschedule patients and wait times are very long. If you are scheduled for 8AM, expect to be let in by the front desk any time from 8:30 to 9. Once you are inside on a dental chair, you often have to wait another 20 to 60 minutes before being helped by a dentist. When I had a mold taken for the crown, the office was so busy that the front desk lady ended up doing the mold, rather than a dentist. When the actual dentist came in she looked a bit surprised and just went along with it. The first time my crown fell out was just one month after the initial fitting. This time the dentist shaved off a notable portion of the crown AND PART OF MY UPPER TOOTH RIGHT ABOVE THE CROWNED TOOTH, WITHOUT ANY PRIOR NOTICE OR ASKING FOR CONSENT. The crown lasted another 6 months or so before falling loose again. This time I went to another dentist and he commented that the crown is not appropriately made and won't stay on for long. Nonetheless I asked him to reattach it since my insurance won't cover a new crown for another five years. This time it lasted just two months before falling out again. I called Dr. Mai's At Home Dental to let them know about the situation, asking if it's there's warranty on the crown and if it's possible to get anything major done to it. But they simply stated that there's nothing they could do because it has already been one year (barely) since the initial crown fitting, despite all the questionable practices I've experienced throughout this process. Now I will probably end up having to pay $1000 out of pocket for a new crown from another place since it would be a nightmare to go to a dentist every few months to reattach a bad crown.

kenan luo
2 years ago
bad technique, bad dentist,never come here again

D G
3 years ago
Annie, the dental hygenist, at Dr. Mai's office is the best! She is patient and has a calm manner. Never makes you feel rushed and answers all your concerns She is truly a gem In the office!!!!

D G
4 years ago
Annie, the dental hygenist, at Dr. Mai's office is the best! She is patient and has a calm manner. Never makes you feel rushed and answers all your concerns She is truly a gem In the office!!!!

Misshydana
4 years ago
I liked that their office was nearby and accommodated Chinese-speaking patients. I took my mother here after leaving my old dentist due to some issues. The visit went rather well...we were in and out about an hour more or less!

Joy QQ (JOYCAKES)
4 years ago
My family and I have been going to Dr. Mai for many years now. Never have I had a bad experience here with their services; especially the receptionists, I think they do a wonderful job as well! Thank you so much guys

Miguel Olivares
4 years ago
The entire staff team was super friendly! They've really helped me take better care of my gums and explaining the different ways to effectively maintain my oral health. Great work

Wendy Ng
4 years ago
Friendly staff at the front desk. Check in was easy and effortless. I like that theres no hassle. Been to some offices that have receptionists that are clueless. Dr. Mai always makes me as comfortable as possible even though I was only going for an annual cleaning.

Jenn Chou
4 years ago
Efficient and quick. Receptionist was nice and Dr. Mai was very detailed while putting on my braces.

Lisa T
4 years ago
My teeth have never been better. Dr. Mai and her staff really took care of me. I appreciate them soo much. I always look forward to my appointments. Highly recommended!!

Gary Chen
4 years ago
My visit overall went smoothly. Receptionists were competent and wait time was not that long at all. My dentist asked questions to access my oral health and I felt taken care of. Overall, I would recommend them!

K J
4 years ago
The dentist was the worst part of our experience, the technique was poor, it hurt, and we didn't know which one was the doctor, it was messy, and we didn't feel that they cared about the patient. I'll never come back here!

Joy QQ (JOYCAKES)
5 years ago
My family and I have been going to Dr. Mai for many years now. Never have I had a bad experience here with their services; especially the receptionists, I think they do a wonderful job as well! Thank you so much guys

rasel rasel
5 years ago
I had a pleasant experience coming to Dr. Mai's office. She was understanding and careful. When I walked in, I was greeted with friendly faces and did not wait very long either. Thanks Dr. Mai

Christal Chen
5 years ago
I was quite anxious going to fix my front tooth for a while. However Dr. Mai was great, she explained the procedure carefully and made sure I understood. I feel a new level of confidence now even though its not completely finished. I feel more relaxed about my next appointment to have the rest of my teeth fixed

Jessica Sierra
5 years ago
My experience with Dr.Mai and her staff has been a pleasant, supportive and positive one during all three visits. She has a lot of patience for explaining your dental health. I would be coming back for future dental needs.

Christine C
5 years ago
Dr. Mai is a great dentist; she gets the job done right the first time and does not sell you extra work like other dentists. I have been satisfied every time. The team at At Home Dental from the reception to hygienist have all been friendly and welcoming to me. All in all, I would highly recommend coming here for your dental needs

Jenn Chou
5 years ago
Efficient and quick. Receptionist was nice and Dr. Mai was very detailed while putting on my braces.

Lisa T
5 years ago
My teeth have never been better. Dr. Mai and her staff really took care of me. I appreciate them soo much. I always look forward to my appointments. Highly recommended!!