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Jenna Paul
a year ago
They do half decent work, make appointments for you don't tell you about it. They also don't like to talk on the phone they try to rush you as much as possible. Only had one staff member be nice to us. Unfortunately they are the only people that accept our insurance. Sandy was who I've dealt with and she's not very nice has zero phone customer service skills

hannah doyle
2 years ago
Let me start by saying both dentists and the nurses I met here were very kind and I was never in any discomfort. However, After canceling two not three like their policy states for Medicaid users, I was sent a letter telling me to seek out a different dentist. The first cancellation, I had COVID and PROOF of having Covid. Did they want me to come in with a positive Covid test? The second cancellation I did, I made 23 and a half hours ahead of time and was then sent the letter because it wasn't 24 Hours notice. Note that I tried to call at 7am, btu they don't take voicemails! I called again at 8:30 am to cancel and my appointment was 8am the following day. Seeing as medicaid doesn't cover much, I've paid out of pocket (large sums of money!) for different procedures here. One of which was a root canal, that they didn't put a crown on afterwards. Later, I found out by several others, this isn't normal and I should've had the crown put on the same day. I also had the money for crown in hand at the time, so why they didn't feel it was necessary is beyond me. It was extremely difficult to find a dentist that would cover me in Kootenai county. Before going here just know they really have ZERO exemptions for cancellations.

Jim Sakaguchi
2 years ago
Had an emergency (broken crown, not provided this office) and they fit me when no one else would. Dr. Rasmussen provided honest options and I didn't feel pressured into anything. In a separate appointment had a full cleaning and x-rays. Did receive some news about an implant causing gum swelling and bone deterioration (implant was done by a different dentist office). Again, had a good honest discussion with Dr. Rasmussen and he provide recommendations and a referral. I find the staff, admin (Sandee) and Dr. Rasmussen very professional, honest and cordial in all my dealings. Appointment schedule notification via text is convenient.

Chad Todd
2 years ago
Absolutely no grace for those in a financial hardship. I have never been treated so poorly for missing an appointment. They didn't send any paperwork or appointment reminders. Going through the holidays and they send NOTHING.

Bryson Brandt
3 years ago
The dentist and assistant were great! But the front desk receptionist Sandy is awfully disrespectful. As someone who is suppose to be the face of this business I've never experienced someone this rude. Bad attitude and everything was in a "matter of fact" tone. I sincerely hope they fix this issue.

Chad Todd
3 years ago
Absolutely no grace for those in a financial hardship. I have never been treated so poorly for missing an appointment. They didn't send any paperwork or appointment reminders. Going through the holidays and they send NOTHING.

Bryson Brandt
3 years ago
The dentist and assistant were great! But the front desk receptionist Sandy is awfully disrespectful. As someone who is suppose to be the face of this business I've never experienced someone this rude. Bad attitude and everything was in a "matter of fact" tone. I sincerely hope they fix this issue.

mr felix
3 years ago
I have been going here for many years and I have never once had a bad experience. I have found everyone there to be polite and friendly and I am always impressed by Ed. His professionalism and knowledge is amazing and he is so caring. I have always enjoyed Sandy, the recptionest too. I don't know how she can cover so many bases as well as she does. I feel she is very good at what she does and how she treats everyone that walks through the door.

Debby Garcia
3 years ago
Very nice and competent.

mr felix
4 years ago
I have been going here for many years and I have never once had a bad experience. I have found everyone there to be polite and friendly and I am always impressed by Ed. His professionalism and knowledge is amazing and he is so caring. I have always enjoyed Sandy, the recptionest too. I don't know how she can cover so many bases as well as she does. I feel she is very good at what she does and how she treats everyone that walks through the door.

Judy Harris
4 years ago
Great group of people! Love Mel, Sandy, and of course, Dr. Rasmussen! They are efficient, professional and thorough (and everyone knows my name!)

Debby Garcia
4 years ago
Very nice and competent.

Ed Proulx
4 years ago
New technology with 3-D scanning along with CNC process increased my visit and "chair time" to at least double the time form previous visits prior to the new process. 35 minutes in the past turned into 1.5+ hours. Other than that the fillings are great and the dentist and assistants were great as usual.

Judy Harris
4 years ago
Great group of people! Love Mel, Sandy, and of course, Dr. Rasmussen! They are efficient, professional and thorough (and everyone knows my name!)

Marc Straub
4 years ago
"Doc" Lowery, Cindy, Lisa are TOP NOTCH in each of their respective and related professions. I consider myself Blessed when I made my first appointment for dental work several years ago @ Ed Lowery's clinic. Doc Lowery never fails to amaze me with his personal interest & attention to detail in his work. His Assistant, Lisa knows her stuff, & Cindy, The operations officer is precise and accommodating to get fit patients with the best date & time for one's appointment. I know I'm getting the BEST when I need an issue taking care of. They're Stellar.

Ed Proulx
5 years ago
New technology with 3-D scanning along with CNC process increased my visit and "chair time" to at least double the time form previous visits prior to the new process. 35 minutes in the past turned into 1.5+ hours. Other than that the fillings are great and the dentist and assistants were great as usual.

Marc Straub
5 years ago
"Doc" Lowery, Cindy, Lisa are TOP NOTCH in each of their respective and related professions. I consider myself Blessed when I made my first appointment for dental work several years ago @ Ed Lowery's clinic. Doc Lowery never fails to amaze me with his personal interest & attention to detail in his work. His Assistant, Lisa knows her stuff, & Cindy, The operations officer is precise and accommodating to get fit patients with the best date & time for one's appointment. I know I'm getting the BEST when I need an issue taking care of. They're Stellar.

Dan Lauer
5 years ago
Davina is the best dental hygienist of all time...confident and gentle, thorough & knowledgable. Dr. Lowry is great as well, offering a reasonable, sensible approach to solving dental problems. Love this practice.

FloofyMomo
5 years ago
Worked quick, and was painless didn't feel a thing!

FloofyMomo
5 years ago
Worked quick, and was painless didn't feel a thing!