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Bill Gilluly
a year ago
The people were friendly and very efficient! I was seen when I was scheduled with no waiting. I was nerves (always have been when it comes to my teeth!), but the staff and the music made me feel relaxed. The information they shared as the procedures were done was explained thoroughly as they went along and the followup appointments were made on the spot so I know what to expect. Never thought I'd say that a trip to the dentist was enjoyable, but it was! Highly recommend these folks for all your dental needs!

Bob Donovan
a year ago
Everyone was very professional, sweet, caring, and the Dr. was awesome!! Even played great music!! And the entire office was spotless!!

Matthew Robinson
a year ago
They were quick, efficient and very professional.

Lillian Porter
a year ago
I hate going to the Dentist! At Aspen Dental everyone was pleasant, helpful and Informative. Everything was straightforward, you were given the overall picture from beginning to end. I appreciated the experience that each and every Caregiver gave, they are all unique People to help and explain. Thank You to All the Staff at Aspen Dental.

Carole Nelson
a year ago
This was only the second time Kaylee was at a dentist! Everyone did great with her and myself

Kelly Spillman
a year ago
My appointment was scheduled for 8am on Friday at the Waterville location and I was told to arrive 15 minutes early when I booked my appt. and in a follow-up call. I arrived early (7:30am) and waited in my car until 7:45am, but when I went to go in the door was locked. I stood at the door in the rain and knocked to get the receptionists attention. She stood up walked towards me and looked at the front desk computer and never made eye contact with me, then walked away. As I was walking to my car, I saw the same receptionist speaking with a woman in an office, I motioned for her to let me in, and she motioned "no". Confused, I went back to my car and called Aspen and spoke to a person at the Bangor office who was extremely kind, and after hearing my stressful story she apologized and offered to rebook my appointment. I did rebook my appoint at the Bangor location because of her professionalism and kindness. In my opinion people either are kind or they are not and no matter how you coach or train, this trait or lack of holds fast. Without kindness there is no good customer service. Without kindness professionalism is only a facade. As for the receptionist or any of the employees that witnessed this event (I saw 3 others watching from the office), I will not give my business to your employer (Aspen Dental are independently owned and operated by licensed dentists), and I hope this review reaches many so they can take their business where they can be treated kindly.

Robert Soltys
a year ago
I waited 3 months for a regular dental hygiene appointment, last second they cancelled my appointment. They offered a new appointment 4 months out. Go with your local Dentist rather than this company, saving you a headache.

Rachel Kilbride
a year ago
Staff was friendly and courteous.

Christina
a year ago
Finding a dentist in central Maine can be tricky given the wait times for an appointment. I felt stuck with Aspen Dental in Waterville and do not recommend them for your dental care. The dentists, while friendly, are not the best. One of their dentists accidentally cut my spouse's tongue. Later, I had a crown put in only to discover a year later from another dentist at a different practice that it was put in incorrectly (I've been having sensitivity). Now I have to do all over again. I strongly recommend you go anywhere else if you have the option.

Katy Dehm
a year ago
Aspen Dental was good. I just keep getting email asking me to review them constantly.

Leo Martin
a year ago
Easy to get a convenient appointment, courteous, knowledgeable, friendly personnel

Theresa Hines
a year ago
I had my teeth pulled in June they've given me two soft liners since then do not fit well drool cannot lick my lips or eat I keep asking when am I going to get some teeth but they keep sending me the wrong liners and they charged me for it and I paid up front and they're not doing anything about it so here it is October and still have no teeth never will go there again they just keep on giving me excuses to benefit them and not me so now I'm out $1,800 and I have to find a new dentist

Roger Greenlaw
2 years ago
Aspen Dental staff were very polite and answered all of my questions. Unfortunately they don't accept Medicaid (MaineCare) but didn't let me know that before my appointment. My initial exam was free, but it is going to be very expensive getting my dental work done.

Jackie Kennie
2 years ago
Great experience in The Waterville office. Everyone was so pleasant and helpful The entire Team made Me feel comfortable. Reann was fabulous explaining everything to Me and coming up with a complete treatment plan. I would recommend them to everyone ex specially if your apprehensive about going to the Dentist.

Barry Stegenga
2 years ago
Dr. Barker, Kristen, Patty Jo and Kati were awesome. Very relaxing experience.

Jer d
2 years ago
Got me right in for urgent care

Don Hill
2 years ago
This was, without a doubt, the WORST experience. My wife woke up with serious pain in her lower front teeth. Being a Friday finding anyone to look at her was hard. We wound up driving over an hour to get to the one place that might be able to fit her in. After paying a "walk in" fee. We sat around for a while. Finally they DID fit her in. My wife brushes her teeth for five minutes twice a day and flosses, literally, every time she eats anything. The dentist went out into the hall (where my wife could clearly hear her) and told the hygienist that it wasn't a teeth problem, it was a hygiene problem. He wouldn't make any recommendations as to what she should do. He wrote a prescription for penicillin (and his front desk sent it to the wrong pharmacy and didn't send any of her information with it. We asked for Walgreens, they sent it to a local place that didn't take out insurance). I definitely would NOT go to this or any other Aspen Dental.

Lillian Porter
2 years ago
I hate going to the Dentist! At Aspen Dental everyone was pleasant, helpful and Informative. Everything was straightforward, you were given the overall picture from beginning to end. I appreciated the experience that each and every Caregiver gave, they are all unique People to help and explain. Thank You to All the Staff at Aspen Dental.

Linda Wands
2 years ago
Very friendly staff

Luna Snowlynx
2 years ago
Staff was very helpful and pleasant. They answered all my questions and calmed my fears. I have set up more appointments with them to get fillings. I have hope for the future. :) Raeann and Alyssa were wonderful! They took the x-rays very quickly and provided patient care quite well.