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chezbee bee
a year ago
I loved my visit everyone really professional made me feel at home and that I was a priority. Highly recommend.

Amanda Robinson
a year ago
Horrible place. I came in as new patient with a broken wisdom tooth and in a lot of pain was not gentle at all made me do x-ray over and over cause me more pain and discomfort. Hygienist and dentist exam the area notice I do have an affection and keep poking at area. Then took me to the green room and had me sitting in pain while they made a plan it was taking forever I left out with more pain than I came in with and headed to ER. Would not recommend.

Kris Black
a year ago
I have a terrible fear of the dentist and they all made me feel very comfortable. I have been ashamed of my smile for many years, and they made the process very easy. Thank you!

Arthur Coleman
a year ago
Very professional, informative and a pleasant atmosphere

nichole farnsworth
a year ago
This place was terrific!! Everyone was so professional, upbeat, and very kind. From the min, you walked in the door until you paid on the way out. I will definitely be going back for any of my dental needs. If I could give more stars, I would!

Dorothy Nenstiel
a year ago
Back in April had teeth pulled for dentures. Bottom partial never fit. Went back several times to have upper temporary adjusted but they never seem to hold without paste. This office keeps telling me they cant be adjusted anymore. I hate using paste so for the past couple months I have been toothless on uppers and my 2 front bottoms. I still have to wait until october until I get my permanents. I have already scheduled with another dental practice to have bottom implants done.

Chen C
a year ago
The doctors here are great. Dr. Phaup and Dr. Turkewitz do an outstanding job. In the Suffolk Office, Dr. Pham has been awesome also. I've had some issues with some of their processes. 1) When I first went to Aspen Dental, it was because I had insurance and wanted a cleaning every 6 months vs. the once per year the military provided. When I went to the cleaning, they charged a bunch of extra fees such as "Gingival Irrigation Per Quad". I never agreed to those services and they did refund those charges! 2) On another visit, they were short staffed during COVID-19 and Dr. Phaup had to do some cleaning herself! I think they had a dental assistant, not hygienist, polish my teeth and floss. 3) The downtown Suffolk office was recently sold by Dr. Turkewitz. A filling chipped (Dr. Pham repaired), re-chipped (Dr. Turkewitz repaired at no charge), then Dr. Kundlas saw decay under the tooth and referred me to an endodontist. This all occurred within 5 months. Endodontist did a root canal. When I come back to the downtown Suffolk office, I was informed none of the previous doctors I saw worked there anymore and they had new temporary doctor that has been there 2 days! I asked about the fees and I was told they are higher because the temporary doctor was out-of-network for all insurance plans. So I left the office and was given a list of in-network Aspen Dental dentists. I was emailed the fees of the temporary doctor and the fees were actually in line with the network fees. But I decided to try to see Dr. Turkewitz at one of his other locations. Even though I just saw Dr. Turkewitz, I was informed by the Norfolk office I need a cleaning and an exam. I then called the VA Beach Red Mill office and asked for an appointment with Dr. Phaup, my first Aspen Dental doctor. I was scheduled but the staff called 1 hours and 15 mins before the appointment to tell me they had to cancel. They also wanted an exam and cleaning. I told them I can provide documentation from a periodontist I see because I feel like the cleaning I receive there is a lot better. I requested an appointment where I can get an exam and crown prep on the same day because I live an hour away or two hours roundtrip away. I was told "No", that's not how it works and Dr. Phaup does not feel comfortable without an exam. I asked again why can't I have an exam and crown prep appointment on the same day. It's not like Dr. Phaup will be studying my x-rays for a week before my next crown prep appointment. She has 100s of clients each week. I am sure there is some day where you have two appointment blocks open where the first block can be for the exam and the second block can be for the crown prep. Anyways, I am going back to the downtown Suffolk office to get the crown prep done and seeing my fourth doctor in the last 6 months with Aspen Dental about this same tooth.... After this procedure, I am going to want to look for a new office with more stability with its doctors. 4) I have a credit with Aspen Dental. Their copay estimates are always higher than the statement I get from my insurance company on what I owe. They want you to pay first in the office.

micheal jones
a year ago
Office had very friendly staff, but my initial visit I had to pay for out of pocket because, for some reason I couldn't be found in their system. After i was told I needed a root canal, I've been calling for a week straight, every day, multiple times a day, asking to speak with someone to set up a treatment plan and have not had my call returned at all. I've expressed the fact that I'm in pain and have been constantly for two weeks now , and even after talking to the office staff and being told I'd receive a call back I've heard nothing. If you are in pain or in need of something being done in a timely manner, I would not recommend the red mill aspen dental location.

Matt
a year ago
Fast, efficient, friendly. Great pricing and care plans.

Heather Moffitt
a year ago
Helpful, quick, thorough. Showed me a payment plan and helped me make the next appointment in the process of getting my sons dental work done.

Adam Smashy
a year ago
Very friendly staff, proficient and new clean environment. However, as private as it should be not so much. You hear other dental work going on while your waiting in your dental chair. TVs while you wait is great and all but blasting the volume for background noise isn't the solution. Perhaps some doors.

Carter Green
2 years ago
Very friendly, professional, clean, and explained everything. It was my first visit so more to follow.

Manny 757
2 years ago
Very nice staff they made sure I was comfortable and explained everything in detail 1 would 100% recommend them.

Jen Beatty
2 years ago
The office staff was nice enough. My dentures never have fit properly. Adhesive oozes everywhere whenever I put them in. When I would go back in and try to get a realignment they would use my denture plate for the impression. I think that made it worse because then it was more out of alignment. I understand that dentures are not perfect but I am eating adhesive every day and having to glue them back in after I eat something kind of disappointing. So I am stuck with subpar dentures until I qualify for another set.

Harry White
2 years ago
Tooth came out of a partial denture, called and made a next day appointment to have Aspen dental remount the tooth. Arrived was told that they needed to do a comprehensive evaluation with xrays before they could decide whether they could put the tooth (I had the tooth with me) back in the partial. They could have told me this when I made the appointment and as it was unecessary to perform the remounting, I assume that their procedure was just to create a larger bill.

timothy king
2 years ago
I had an appointment at another Aspen Dental office for a later date. But I had to do a walk-in at the Hampton office due to severe pain & swelling. They were kind enough to take me in. I ended up having 3 infected teeth removed. Thank you so much!

Karl Tate
2 years ago
Had some partials made recently. That went great but the billing insurance and charging me was and still is a disaster. I asked what my part was and split the payments over 2 visits getting partials done. 566.00 first visit and 536.00 for next. Since then I've recieved 2 bills saying i owe another 536.00 which I made during 2nd visit. I don't feel I need to pay this AGAIN!!!!!!!!!!!!!! If I do owe anymore monies I shouldn't have to pay it because I was told what to pay before this was done. I will file a complaint to dental association and better business bureau. I would strongly recommend everyone go somewhere else!!!! I will be taking my dental service somewhere else!!!!!!!!!! And I tried calling 3 tokes and not one has called me back. Very UNPROFFESSIONAL!!!!!!!!

Demetrius Jones
2 years ago
Amazing , amazing , amazing ! The staff is very respectful ! I came in to get my mouth checked out because I haven't been to the dentist in a while and within 3 minutes of me walking in and getting started on the paper work I was already being called to the back . Immediately they took ample X-rays of my mouth , I was soon visited by a dentist , who did a fast and smooth checking off my gums , followed By another dentist who throughly checked my teeth , they gave me a clear , clean , cut explanation of what was going on I'm terms I can understand . They gladly and quickly responded to any questions or concerns I may have had . Set my appointments and then was off to the Financial portion of the visit she was very amazing as a person she explained everything in simple terms that made it easy for me to understand and overall just made me feel comfortable the entire staff did ! Thank you for such great hospitality The entire staff !!!

Jolean Halford
2 years ago
Professional, caring, absolute great atmosphere

rob webb
2 years ago
Very friendly staff. Explained the process to me in terms I could relate to.