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Kerrie Rodriguez
a year ago
This was a great dental experience, the office is very clean and modern and all of the staff were really awesome from the front desk, X-ray technician, dental hygienist and dentist. They were also very clear with insurance coverage and out of pocket costs. The only thing I didn't like is that it did feel a little like I was being sold a few things like an electric toothbrush and Invisalign. I appreciate recommendations at medical appointments, of course, but don't appreciate a sales pitch.

Judy Estrada
a year ago
Good experience.

robert romero
a year ago
Was overall a good experience, was treated very professional by all of staff I interacted with. Was pleased by the plan proposal, I had wanted to do many of these procedures, but never got the full picture from previous dentist. Would recommend this place.

Joseluismldixm Reyes
a year ago
I had a great experience! , very nice team every one very friendly, Dentist and staff very knowledgeable about all the concerns and questions i had , .. Brandon very kind and awesome!! ,...I'm very pleased and i highly recommend this place !!

Lorraine Aguino
a year ago
Staff was great helpful with our mom who is 96 made sure she was comfortable made she she understood what they told her had her with a great big smile and laughing Thank you Aspen Dental you guys Rock

Darlene T
a year ago
**( October 17th) HUGE MISTAKE TO HAVE THOUGHT I COULD TRUST THIS OFFICE TO BE PROFESSIONAL AFTER THE FIRST DEBACLE. UNPROFESSIONALISM AT THE 2nd appointment with imaging AND NOW A THIRD APPOINTMENT with no one at the front desk for 15 plus minutes and i find out that the dentist that was to work on my crown wasnt even there and they sent in someone else with large hands, still NO DENTAL WORK! The office manager smiled and told me it was good I wasnt going to be a patient there. I find out after that i have to wait for Corporate to refund what I already paid into!!! Sad to say they are not only very short handed, poorly trained but office management is RUDE. Unbelievable!!! ----- Set up my first appointment with them and arrived 20 minutes early for my 1:00. While most, but not all, of the front desk staff was kind it was beyond clear they are overworked and understaffed. I was NOT told they were understaffed when setting up my initial appointment. At 1:20 I asked if there was a hold up and was told they were readying my room. Later, at 1:57, the front desk came to tell me it would be more wait time and I could come back another day, wait until they had time or try for 3:30 that same day. I opted to come at 3:30. In the meantime they called back client after client never giving thought to the fact that I was STILL WAITING. As I was waiting there were 2 other patients with the same botched scheduling issue as mine. A complete waste of 2 and a half hours of my time for ZERO service!!!

Philip Felch
a year ago
This place was the best of all I've seen. They took care of that and started the process of getting me my new denture's

Ernestina Rodriguez
a year ago
I will not tolerate high school drama, inside jokes, especially from a dentist and her assistant. This is a business, and have enough anxiety with the emergency I had. This dentist knows exactly what I'm talking about. I hope she doesn't do this to another vulnerable patient. Was insulted the way they approached me about the cost of my emergency dental work, and my dental insurance. I am hispanic, and felt this situation I was in is because of my race. I wanted to speak to Dentist Aurora, owner at this location, or make complaint with medical board on DDS Paula NGO, she was good at dental work I needed done, and she needs to be trained on treating all people with integrity, and keep her immature judgements to herself, and not engage her assistant at the time, or any employee to engage on ignorance towards anyone.

Karen Savary
a year ago
This was my initial visit to the office. My wait was relatively brief after some intake information was gathered. I had X rays taken and the technician was very nice. I spoke with office manager who was cordial and quite knowledgeable. The doctor was very thorough and candid about my condition and needs, which was greatly appreciated. I have, for me, some rather extensive work to be and feel secure and confident that I have found the right providers.

Jeff Casey
2 years ago
The staff hygienists and doctor are just awesome. The one star is because this place overlooks itself and you can expect ever step, the waiting room, the x ray room, the room waiting for a hygienist to be 30 minutes to an hour. When I got through everything and was told to wait to pay, I was exhausted and just left. They want you to show up with your appointment with constant reminders via text and emails, but unable to service you in a timely manner because they overbook. Their answer to my issues was a referral to another doctor. Their commercials said my issues could be serviced at Aspen dental. Just disappointed and lost money today. I will have to pay at another dentist just to get started.

Humphrey Xy
2 years ago
The treatment is alright, but absolutely terrible communications for the price I'm paying (a series of treatment that costs more than 10k). I had to reschedule an appointment, to which the staff told me it would be a month after the initial date; I stayed in Santa Fe (I'm not from here) until then, and HAD TO ASK THEM what the issue with my appointment is, only to be told that it was never set (and they've never contacted me about it, despite me telling them multiple times to), and I would have to delay it by another three months while I have a literal hole in my tooth. The place is extremely understaffed and you'd be lucky if they pick up your call. Horrible experience; pick another place if you can.

George Turner
2 years ago
Very pleasant and clean place the dentist went above and beyond to squeeze me in in between patients when she was booked I highly recommend this place

Darlene T
2 years ago
Set up my first appointment with them and arrived 20 minutes early for my 1:00. While most, but not all, of the front desk staff was kind it was beyond clear they are overworked and understaffed. I was NOT told they were understaffed when setting up my initial appointment. At 1:20 I asked if there was a hold up and was told they were readying my room. Later, at 1:57, the front desk came to tell me it would be more wait time and I could come back another day, wait until they had time or try for 3:30 that same day. I opted to come at 3:30. In the meantime they called back client after client never giving thought to the fact that I was STILL WAITING. As I was waiting there were 2 other patients with the same botched scheduling issue as mine. A complete waste of 2 and a half hours of my time for ZERO service!!!

Gabe Baca
2 years ago
Everyone was really pleasant and warming . It was very important to me to have an experience like that . I appreciate them all . Thank you .

Patrick Bednark
2 years ago
Fast and thorough, very informative on letting you know about your checkups.

David Arnett
2 years ago
Was able to get an appointment in one day

Sheila Gallagher
2 years ago
Great staff, beautiful office and equipment.

Miss Jordan
2 years ago
The service was excellent. Everyone is the Santa Fe Aspen was kind. I went for a teeth cleaning. I didn't like that their procedure is to evaluate you one visit and then reschedule for the cleaning at a later date.

chris medina
2 years ago
This is the most amazing dental experience I've ever had !! From the front desk to the end ! I had 12 teeth extracted and dentures. I have an incredible dental phobia and they were calming and made me comfortable throughout the whole 4 hours of my time. ! Saw them three mornings in a row. For following up !! Great job guys !!! Christopher

Kali Quintana
2 years ago
Sorry I couldn't find the q&a area.... What insurances are approved by Aspen as I need major work done...