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LYNN MCNEILL
a year ago
Very friendly people. Great services. The X-rays on my first visit and my deep cleaning my second visit both went very well. Everyone was very cordial and friendly. Very professional.

Montressa Boulware
a year ago
Wonderful atmosphere and all were pleasant. Very helpful and willing to get services done

Roy Reese
a year ago
Worse than the va they have no idea what there doing

weird 0.0
a year ago
You guys are the best! Sophie is so great and sweet you are genuinely a luckie star that I very much appreciate keep up the great work !!

Fernanda Aragon
a year ago
Last month I had a dental evaluation and x-rays done at another Aspen Dental location. I paid for and scheduled a dental cleaning but since I just moved to Hamlet, I canceled my appointment at the other location and scheduled at the Rockingham location, and Aspen Dental kept my money "in my account" and told me it would be used to pay for my cleaning at the new location. When scheduling my cleaning at the Rockingham location I was told that I had to have another evaluation because it's a different doctor. I asked the woman on the phone whether I would be charged for the second evaluation and was assured that I wouldn't be charged, so I scheduled an appointment. Today was my appointment at 5pm. I was instructed to arrive 15 min early, which I did. I waited from 4:45 pm until 5:30 pm when I was finally called. Then I waited another 15 minutes before the doctor came in to see me. He was pleasant but confused since he thought I was there for an extraction. When I explained why I was there, he took a peek at my teeth (which took about 2 minutes) and said "you're good for the cleaning". From there I was made to wait yet again before I was taken to see the person that would schedule my appointment. The scheduler promptly told me that today's visit was $90 and they took the liberty of charging it to "my account". After explaining multiple times that I was told the evaluation would not cost, and that I would not have scheduled if I had been told that there would be a cost, I was basically told that it is what it is. When I asked for my money back (whatever was left in "my account") I was told that the regional manager, Ashley Mount, will contact me for that. In what world does someone need the authorization of a regional manager to approve a refund for services that the service provided has not provided? It's as if Aspen Dental's policy is to keep your money at all cost, despite not having provided the service for which they were paid. By the time I left it was 6:30 pm. So after wasting 1 and a half hours of my life, I am now out $180 and no cleaning has been done, plus there's $90 in "my account" that I can't access. The entire experience made me feel used and taken advantage of. I will get my money back, even if it means I have to file a small claims suit for $270 because at this point, it is a matter of principle. I will never go back to this or any Aspen Dental in my life, and from now on I will make sure that everyone I speak to (whether friend or stranger) knows about the financial abuse that Aspen Dental practices.

Nicole Waddell
a year ago
Great experience!

TAMARA INGRAM
a year ago
The staff was great. I was in and out in no time at all. I love the way Dr. Black talked to me to help me calm my fears. I will definitely be coming back.

Shari Mumford
a year ago
I went for appointment for crown placement and was very satisfied with service I received.

Patricia W Smith
2 years ago
So far so good for what I have experienced already have more work to get done

Dana Hooks
2 years ago
Very professional and friendly people . Felt comfortable In getting my cleanings and xrays.. affordable plans will recommend aspen dental to anyone

Jereomy Clark
2 years ago
Everyone did a great job!!

Sandy Ray
2 years ago
Everyone was exceptionally nice and professional from the very first person that I spoke with on the phone until the last person that I dealt with. I had a toothache and they got me in the same day, immediately. I would definitely recommend this place.

Hannah Gilliland
2 years ago
The staff are very friendly and kind when talking with you about the work you need done. They listen to you and give you a lot of great information without overwhelming you. I definitely recommend this dental office!

Yvette Williams
2 years ago
My experience with Aspen was very successful. The staff made me feel very comfortable eventhough I was nervous. I will reference my family and friend to you all.

J B
2 years ago
Honestly, the staff and receptionist have great customer services and hospitality. The woman who cleans your teeth is truly an angel. Other than that, not satisfied at all. I went to this dentist for ONE ISSUE only. Not only did my issue not get resolved, but they want to charge me for stuff they haven't done that I DONT NEED done. I asked for help with one bad infection. Not you to do work you don't need to do. Guess what, still an infection. A bad infection that has continue to spread and I've recieved no help and no relief. All I've gotten is excuses why the dentist "can't" do anything. Other dentist I've spoken with have told me with how large and painful this infection it, it's at the point it needs to be drained since antibiotics are not working. If not, the infection can become something more life threatening. Only issue is these other dentist do not have any appointment availability for months. But Aspen Dental had an opening and now I see why. This dentist acts like they're there more for the paycheck than for you. I cried to them about this pain. I've been like this for weeks. What is done?? Nothing. You tell me you can't do anything. Bull... and what do I do!! Schedule another appointment in hopes at the next one you will ACTUALLY do something because I have no other choice

Kathleen Bloomer
2 years ago
Went for an extraction. Staff are so friendly. Would definitely recommend. I will be back for normal cleanings going forward.

Devater Polk
2 years ago
My first visit to Aspen and I must saw it was a pretty good experience. I've had the same Dentist for the past decade. I had an emergency and tried Aspen. I was a little leary after reading some of the reviews; however, it was very pleasant.

Andrew Webb
2 years ago
Everyone I worked with has been friendly and professional. You can tell they really love what they are doing. Great team for your dental health.

D Jeff
2 years ago
The dentist I gave the assent or nurse but the plan person 0 got upset when start asking questions was looking at the best plan ok ask look at next one down it was higher next plan down and didn't make sense to me starting asking questions again person got little upset l am looking at the screen too person took back the coupon and said that it higher be person made changes the coupon on the screen because point it just took the coupon like in my head like really trying get my smile back

Keith Branch
2 years ago
Great staff, clean environment, and very efficient/ professional about job at hand.