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Sabrina Fuller
a year ago
I was always happy with the service I received when going to this location, and the staff members were always very pleasant. The pandemic started, and obviously this made previous practices change, but it became more difficult to schedule an appointment over the past year even though things have resumed relative normalcy. I'm not sure what's happening at this location, but I was told it would be 2+ months to reschedule a simple routine appointment. Unfortunately for Aspen, I went ahead and scheduled with a different company in the area, and they scheduled me in less than 2 weeks.

Jodi Creel
a year ago
Love, love, love the staff here, 5 stars are not enoght for this amazing team!!! I can't find the words that express all the things Kelly and Francis have bent over backwards to help us with after another place messed up our paperwork. Charlotte and Dr Liu are so patient and don't mind you asking questions, they also treat you like a person and care about your well-being and comfort!!! I couldn't ask for a better experience! I even look forward to seeing them!

linda snow
a year ago
High pressure sales to max out your insurance waited months for my partial dentures.tacked on a charge

JPA Dom
a year ago
Awesome company and wonderful staff. My husband and I were very pleased. Even though we drove to NB. It was worth it.

Edmond Wood
a year ago
Great group of people very friendly and very helpful and they care very much for their patients would recommend them to anyone that needs them

Sandra Lopez
a year ago
I waited over an hour to see the Dr.and I was on time

Jacob Noriega
a year ago
I had to find a dentist yesterday for a severe toothache. Not only were they able to see me on very short notice, as a brand new patient, but they even stayed open late on their half day to perform the surgery I ended up needing. Dr. Altawaty, Mrs. Ramirez, and his entire staff are nothing less than rock stars in my opinion. Thank you, thank you, thank you!

Aixa R
a year ago
Can't get an appointment for adjustment of my partial which took two months to get. When I got the partial, the doctor did not check for me adjustment. It doesn't fit properly and caused an abscess. Terrible service. It took almost two months to get a refund. And when they gave me a copy of my three years of records, only three pages had info. There were about fifty blank pages. Then when I found a new dentist, they wouldn't send my x-rays. They said they'd email them. They are unreadable. Creekside Aspen is the worst dental office I've ever had. The office staff is rude unprofessional.

Tim Kidd
a year ago
Everything about the visit was great!!!

DrKronicX
a year ago
Interesting I gave this one star but it shows more on google I've been here twice in two weeks, some of the staff is friendly, some are not. My first experience was a comprehensive exam. My 2nd was an extraction. They are in network both for the facility and doctor: make sure to press them on in-network they like to say "accepted" which means nothing. (they started like that with me as well) Anyways the financial person explained that they believe that means they can charge whatever fees they want but my insurance will cover 50%!(big red fraud warning!!!!) So they're saying they could charge anything effectively. So yea be careful, I had to come back because I needed a tooth extracted for some time now. I came back and had the worst experience I've ever had at a dentist. A black lady was the assistant and she was rude the entire time. She laughed at me when I was in extreme pain while the dentist was ripping the extracted tooth from my skull telling me I should be numb (I wasn't numb and she didn't believe me even said so) Later she said they didn't think I was lying about being in pain but she had taken off the protective eyeglasses and saw the tear streams. Waste your money somewhere else they were making fun of me on the way out

Mrs Edwards
a year ago
Being told "I've been trying to ahold of you all day and it's been impossible" considering they called me 1 time, never left a voicemail. Tried to call right back no answer. Left a voicemail. They called again, i called back 3 times. Finally got hannah on the phone. Just to be told my appointment is being canceled & pushed back 2 weeks. Even though I have a broken tooth & made the initial appointment 2 2 weeks ago so it will be a month in total. Just like YOU have a job. So does the patients. I don't sit by my phone waiting for my appointments to be rescheduled. Based on the reviews & what I've witnessed in clinic. Scheduling seems to be an issue in the new braunfels location. However the dental hygienist, she's AMAZING & so gentle.

Claudia Gonzalez
a year ago
I have dental insurance had called about 1 week ago to set up appt. I was told by Chris that she would call me back because she would have to run my insurance info to see how much it would cover. Never got the call back and just today received the courtesy appt reminder call of which I was asked if I was using some Care I don't remember the rest! I told the lady no mam I have Cigna and I never got the call back from Chris. She said she was going to check with Chris put me on the longest hold (while I'm at work) and never picked up. Finally I got a call back was told they had to resend my insurance info again and that my cost would be for tooth cleaning $650!!!! I said what!? I'm not sure if they made a mistake but you've lost me as a client. Terrible customer service plus I was not even treated fairly

Irma Waters
a year ago
Great service and doctor. Chris is very helpful & friendly. Emily is very knowledgeable & friendly. Dr. Chu is very knowledgeable, pleasant, polite & friendly.

Toccarra Lawrence
2 years ago
This place cancels husband's appt via text message even tho he has a broken tooth ! Won't do anything to help him with his pain ! Just says sorry ! & Now can't be seen until NEXT TUESDAY !

Anthony Cole
2 years ago
Hands down everyone. They really have a well oiled machine at this location. Very friendly service, super easy to work with. If your paying cash it's as easy as letting them know, then sit back and watch them work for you. All around . very happy!

Rick Gordon
2 years ago
Great staff. Very friendly. Didn't feel like "next".

Elizabeth Aguilar
2 years ago
Visiting from out of the state and I was able to get a appointment the next day... thanks for the great service!

Sunny Day
2 years ago
So far I've had my initial appointment and 2 subsequent appointments rescheduled by staff - today, sitting here for over an hour waiting even though I arrived on time for appointment

mark mcmurren
2 years ago
Hello so first off the people inside seemed like they need a day or two off second their machines were way outdated and third their payments for people without insurance is way too much like seriously I can go to a random place that only takes insurance and it's cheaper

Rebecca Meder
2 years ago
Best dentist ever ( Dr. A) Always a great experience I will never again go anywhere else!