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Telling Truth Experiencing Lies
a year ago
I visited an Aspen Dental on Tuesday of this week. I am not exaggerating when I say that it took longer for the office to take x-rays than it took both the hygienist and dentist to physically examine my gums and teeth. The dentist ...

cody lint
a year ago
Honestly if I could give less than 1 star I would because aspen dental will lie to you to get you in their office and then upcharge you on several s3vices you didn't ask for and they don't tell you that on the phone.

Colton Johnson
a year ago
Biggest hustle factory in Longview, all they wanna do is run up a check on you, don't actually care about your teeth, or you.

Jessica White
2 years ago
I was so nerves going in but everyone there was so nice and understandable with me. Nicole VanDoren and Kayla were wonderful and made sure I was ok and let me know everything that was happening. Highly recommended these place.

julio monsivais
2 years ago
(Translated by Google) I don't recommend them always trying to sell you packages you don't need and they don't have trained people ...

Antonio Curbelo
2 years ago
MUY PROFESSIONAL. VERY GOOD ATTENTION.

Bethyni Fluellen
2 years ago
Absolutely the worst place and experience ever! I had a tooth that broke off and the remaining part of the tooth was still intact but I was in severe pain. I called Aspen and explained what happened and let the girl on the phone know I needed the tooth out ASAP. She told me hold on and let me talk with my boss or someone and let them know and see if we can bypass exam and just focus on that tooth. She came back on the phone and said the soonest appointment is at 4 and of course I took that appointment because I was in so much pain. She never once told me that my appointment was for an exam and consult. I get to my appointment and they took me back, did x-rays etc. Then the dental assistant said the dentist will be in and then you will meet with I guess billing girl. So I asked we are getting this tooth out right? She responded with, that is up to the Dr. The dentist came in looked at my x-rays and then tried to tell me the tooth that was causing me so much pain was not the one causing me pain but a different tooth???? What?? I let him know real quick he was not right. After the dentist left we went and meet with some advisor/billing girl, who was so rude and condensing! She tells me they won't be able to pull my tooth because they were about to close!!! I was in tears because I was in pain and lied to by the girl that scheduled me. I asked to speak to the manager but how convenient she was in a meeting! I left there still in pain. I will never use Aspen dental ever again and will not recommend even my worst enemy to use them! I have reported them to the BBB! I found another dentist who took care of me same day and they were wonderful! They even stayed past closing time!!! My name is Maranda Huffhines! My Google is under my daughter's name so when I get the reply to please call to discuss your concerns(BS), please use my name!!!!

Nicolette Minix
2 years ago
Very money hungry and overpriced on their services and not very organized either. I've never had an issue with my insurance not wanting to pay for my visits until I went here and I'm sure it's bc they are probably trying to get over on the insurance. I'm already paying my portion and yet they send me another bill and when I asked about it they told me to contact my insurance but that's not my job I don't speak medical terms and that's why you have a billing department to take care of those things the customer shouldn't have to. I also believe they said I needed services that I did not need to get more money bc the dentist I was going to before didn't mention the issues.

Mallory Holcomb
2 years ago
I went in for a cleaning and check up. Had x-rays, the girl was super rude. I wasn't the best patient to have x-rays taken but who really is. She just acted like I annoyed her and she didn't want to be there. I get it, it's work and you're tired, but that's life. Then the doctor comes in and he was okay, but I am aware that I have impacted wisdom teeth, I had previously seen an oral surgeon about it and he recommended I didn't act on it. So he tells me teeth look good, wisdom teeth need to come out asap. That's it we're done. They take me to the person who talks about billing I guess, she says the hygienist is out so we will have to reschedule your cleaning, which was really the only reason I went. Then wants to schedule the surgery to get my wisdom teeth out. With my insurance it was $950 and I said I don't have that kind of money. So we scheduled my cleaning, and then my fillings I didn't even know I needed because he told me they looked good. Just a bad experience overall, I released my records to another dentist. Won't ever go back.

zipper jones
2 years ago
Couldn't get any better great Thanks

Starlet Wheat
2 years ago
I Loved Going There It Was My First Time Going To The Dentist. Everyone Who Worked In There Was Very Polite.And I Would Tell Anyone That's The Best Place They Should Go.Thank Y'all And I Will Be Back

Ashley Davenport
2 years ago
I couldn't have asked for a better experience!! They got me in immediately for a broken tooth! This will 100% be my permanent dentist! Everything was explained and the cost was told to me up front! The dentist was very friendly and so was the staff!

Jay Shewman
2 years ago
I saw someone else left a review comparing them to a car dealership... I have to say that is pretty accurate. I went in with a broken tooth that was causing a lot of pain, I left with a still painful broken tooth and a rather large estimate to "fix everything". Seems to me there was far more concern over selling me the full package than there was at addressing the current and only issue I had when I went in. I'm sure the work they do is excellent but it felt like going to a dealership for a new tire and leaving with the same flat tire and a quote for a new engine.

Dustin Rogers
2 years ago
I had originally give Aspen 5 stars but after my last visit i have reduced it to 1 star! The treatment plan provided to me was highly inaccurate, they were suggesting i needed new crowns on 3 teeth that have crowns less than 2yrs old on them installed by Aspen in the same office. Its simply a money grab for these people, very disappointing.

Bobo Allen
2 years ago
Alex has been nothing but professional and kind.

Bethany Lopez
2 years ago
I highly recommend this place. I have had a lot of bad experiences at the dentist. And have waited too long to long to go, after going today I will not be scared after today. Just because of how I was treated and the service I got. They absolutely gave me the utmost respect, and make sure I understood everything before I left today. Can't wait to go back

Alondra Vela
2 years ago
Very nice and friendly and clean They were very nice to me Andy my hubby

Billy Gilliland
2 years ago
They were very helpful and explained everything

DAVID MOODY
2 years ago
Very clean an family friendly team environment with best assistants very knowledgeable an patient such as Alex G

Antonio Yanez
2 years ago
Accelent work and very good communication with your work staff