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andrew walker
a year ago
Poor service I called twice to try to reschedule and no one answered the phone and I went up there and the receptionist wasn't at the front smh

Tia Davis
a year ago
It started last Thursday 09/08 I meet up with Ms.Latasha who help me out with a payment plan which I got approved on the spot .Schedule an appointment for this Monday passed to get tooth removed #15 which I had the best experience .The staff awesome I felt welcomed and the vibe was everything .The doctor was amazing that did the remove .I'm so glade I chosen this location.

Avis Plummer
2 years ago
My experience was good. I was very nervous and was described some meds to help me relax. I appreciate that and everything went well.

Dennis Seggerty
2 years ago
Everything went perfectly

Michelle Colbert
2 years ago
I give this location 1 star only because ZERO isn't and option ANDDDD because I did receive a (currently) free gentle dental cleaning. And the Asian doctor I seen was kinda nice and so was the small white female with long brown hair. That's about it. As for the stuff I didn't like please continue reading below. 1. They were kinda Rude. It also goes along with being super judgmental, the unwanted comments, dismissive of possible issues, and the constant lecturing I was receiving during my visit. The Peace of Mind Promise (a complete lie) they tried being friendly but it's not enough when your comments upset someone. Guess it only applies if you're paying out of pocket or with your own insurance. Which again? Would have been somewhat of an option if they weren't so dismissive. So what if I want full dentures. So what if I want root canals. How does that harm you or me? Oh I'm to young to have no teeth in... that doesn't even make sense. Do I need to be in a major accident before that could even be considered an option Or wait a few years to have the rest of my teeth rot out before that's even an option? It's a dumb excuse. 2. They ignore the patients wants. Either their plan or no service. (I mean who would let someone do something they didn't want?) 3. Not willing to work out a payment plan for possible treatment plan. <--- Who says no to money? I said I would pay for anything not covered for full dentures or root canal option. I said I would pay for dental grafts, I said I would even pay for the dentures if they removed all my teeth... 'NO' they didn't want to hear what I was trying to say. 4. Dismissed the thought I could even remotely be allergic to silver or have a sensitivity to it. Told me all my dental problems come from poor dental hygiene. 5. Also they give TMI about themselves that I never even asked to know about. Like, don't compare our situations. And don't tell me something isn't possible. 6. Call them because they don't keep their word and follow up with people. Sad thing is I read the bad reviews and I still gave them a chance. My mistake. I'll find some other way to take care of my dental needs. I DO NOT RECOMMEND THIS LOCATION FOR SERVICE. If you're the owner I suggest more training for your staff. Maybe actually explain things to people who come to you for help. Take into consideration what the patient wants. My comment may not reach but a few people but it's definitely negative feedback that reflects the service your staff provides to customers current and potential. This kind of business can thrive no matter the economy but poor service can make customers go elsewhere (there are so many different paces around) and of course that means... that's money you're not making.

Endolyn Merritt
2 years ago
Great customer service!!

Ronalda Walters
2 years ago
Everything was explained well. I understood the charges and the plan they put me on.

William Carnes
2 years ago
If I could give a negative stars I would. I have been trying to get snap on bottom dentures for over a year now. I have had 4 appointments, set up by them and when I go there I am not on the books even though I have an appointment card written by their office. I am beyond frustrated. I have paid good money for this "simple" option of the snap in dentures with nothing to show for it. I WOULD NOT EVER recommend Aspen Dental in Glen Burnie or Dundalk to anyone. They have terrible customer service. If you read this please find another dental practice. DO NOT GO THERE!!!

Kisha P
2 years ago
I approached the front desk to check in and there was no one there. There was however a woman with a short haircut sitting at a desk behind the front desk. The woman even got up to grab something from the front desk should couldn't miss me standing there. She never greeted me or even told me someone would be right with me. I found that to be rude. After standing at the desk for about 3 minutes a young lady came to the desk, greeted me and checked us in. She was very kind. Upon sitting down I couldn't help but notice how dirty the waiting area floors are. I had to use the bathroom. Besides the fact that there was no toilet tissue at all, the bathroom looked liked it hadn't been cleaned in weeks. I've never been to a dentist office and seen such uncleanliness. While I wasn't the patient being serviced, the lack of cleanliness in the common areas would turn me off from considering services here.

Wendy Haas
2 years ago
I visited Aspen Dental for the first time today. My dentist was calm, gentle and professional and the staff was excellent. They accepted all of my insurance which made my treatment plan very affordable. I highly recommend this practice.

Michael Zimmer
2 years ago
The personal where helpful and great told us everything and went over everything

Lisa Burgess
2 years ago
This place will tell you one thing and then charge you for something else. So beware, if you don't want fraudulent charges on your credit report, go to a more honest business.

Phyllis Kolbe
2 years ago
I want to say. If you are afraid of the dentist. Mr. Sagar Ghetiya is amazing. Very gentle and a very kind soul. He gets 5 star's from me.

Keith Thomas
2 years ago
Very professional in a busy environment. Willing to work with you to afford their services through financial options.

Cynthia Simpkins
2 years ago
This was the first time I've been to the dentist in (embarrassingly) too long. Every experience was a pleasure. Everyone was so nice and friendly. Highly recommend Aspen Dental!

ervmister
2 years ago
Great Friendly people, good experience, clean, bright and convenient! thanks.

Gwendolyn Rascoe
2 years ago
Everyone was very professional and considerate!

Jose
2 years ago
White female Receptionist racially profiled me and my sister just because we are from a different country

FELISHA GARNER
2 years ago
Very professional!!! Very knowledgeable!!! And very AFFORDABLE!!!!

Dave Hebb
2 years ago
After shopping around for quite awhile, I finally found a practice that listens. They explained everything in detail. No pressure either. All in all, a wonderful, comfortable experience. I plan on being a patient for a long, long time. Thanks.