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danielle robinson
a year ago
Dr. Floyd you are the best thanks for making me feel comfortable. I really don't get that feeling from many, but I did from you today. You really know your job and I really appreciate you today. Thank you Dr. Floyd. I will be definitely returning as long as you stay

Audrey Merritte
a year ago
5 stars all around! Everyone is so friendly and nice! Alittle pricey but definitely worth it! I was able to get in. Wasn't judged for being a nearly 26 year old person who had never been to a dentist, they were super compassionate about my discomfort, was able to schedule me in asap to get almost all of my issues fixed and prioritized my pain over anything else. I'm so glad I was able to get in and everyone was so nice and friendly! I cant get over how amazing my visit was

Nina Alonzo Ochoa
a year ago
Was told to be there at 8 am new patient arrived 8 minutes early and doors locked. Seen a representative at desk so tapped on door she gave me a hand signal as if she was coming. Never cam just sat in the chair eating her breakfast as we are still standing outside. As she opened the door I thanked her for letting us know she was not going to open it and sat and ate her muffin.. don't tell new patients to be there early and not notify them to let them know doors will not open till 8am.. where's the customer service and communication!! Horrible first impression and experience

Beretta Five
a year ago
Aspen dental treated me very very well I would recommend anyone to go to aspen dental loved my experience

Joann Baker
a year ago
Great

Wanda Cisna
a year ago
Disappointed that had to ask for service, one week after being told everything was good with my teeth, then had a tooth break...when called for appointment had to wait until end of week to be seen. Ended up having the leftover part of tooth extracted. Doctor and tech were pleasant in this not so good situation and did give a discount, so I would rate this visit as ok.

Dan Heckman
a year ago
This team of professionals are great, caring people. Is it 100% pain free dentistry no, but they do everything they can to make you comfortable.

Tracie Osterman
a year ago
Everyone is super nice including the doctors!

Don Clark
a year ago
I rated 1 star because I couldn't go any lower. They deserve a -3. After 6 visits for my wife. Then they decided that she was to anxious to work on. Office manager was helpful even though the surgeon was a punk, who was to scared to do anything that would actually help the patient. No nitrous, no pain meds, and no sedation. I normally don't comment negatively on anything, but they dont deserve anything positive. I've never been to a worse dentist in my life. I guess it is just what a chain is, just like mickyD's they didnt do anything above and beyond for the satisfaction of their customer. Screw the customer, give me your money....you'll get what you get and you'll be happy about it. Fort Wayne Dental group is by far the best dental service around Fort Wayne. Dr. Creech is a great dentist. He's not just there to take your money, like Aspen, he's there to help you get well.

maggie cattell
a year ago
A very tough visit. Although the staff were kind, they were disorganized which resulted in me being there for 3 hours - to spend 10 minutes for the dentist to cement on a crown that had fallen off. I sat in the waiting room for 45 minutes while other people came in and were taken back before me because they'd forgotten I was there. They then took X-rays, got me into a chair and then came back to say they'd made a mistake, that they couldn't accept my insurance and I'd have to pay out of pocket for the X-rays. After some back and forth with insurance getting this covered, I then sat in the chair for another 45 minutes waiting for the dentist. A staff person came back and was shocked I was still waiting. Would not recommend.

Carol Forker
a year ago
From the moment we walked in, everyone was professional and helpful. Our experience was very good and productive. We were very pleased with Dr. Floyds' assessment and care and hope we will be satisfied with the end results.

zachary caldwell
2 years ago
My experience was a mess from my first phone call all the way until I demanded a refund and walked out because they had numbed me in preparation for oral surgery that they would then admit they didn't have the equipment to do. I had sat so long that my face was beginning to have feeling again and they still wanted me to go through with the operation despite admitting they didn't have the tools onsite. Their staff we're unprofessional, uncertain of everything, and seemed to be only interested in adding cost to my treatment. Never again will I set foot in an Aspen Dental. I will cancel my works dental policy and purchase one out of pocket if Aspen is my only option.

David Collins
2 years ago
i Love the staff, and Doctors i have dealt with there, it has been a great experience so far, cant wait for my finished product... just a few short weeks away!

Wilda Robinson
2 years ago
Great, great employees,great experience if anyone had told me I would fall asleep in a Dentist chair I would have said no way! I did.

Bjorn Odendaal
2 years ago
Made a appointment for 14:00 got there my appointment was never scheduled they said straight off they can't help me I need to reschedule front lady got frustrated with me as I needed to be seen but they just was not accomodating or tried to make a plan.

Hailey Salary
2 years ago
Everyone was super friendly and helpful. They saw I was in pain and they took care of it right away.

Phillip Gates
2 years ago
It would have helpful to greater detail treatment options and charges

Alexiz Gil
2 years ago
Do not go here at all costs unless you want to be ripped off. I was unable to make an appointment without paying upfront, fine. I did that, I was quoted and paid before I could schedule my appointment for a wisdom tooth removal. I kept pleading with them I did not want an unexpected bill because I had the money to pay then as I saved. I was told I wouldn't be surprised by any bill, in fact, I was told I may end up being reimbursed a bit of what I paid upfront. Now months later I'm being sent a bill that my insurance didn't cover such and such. Avoid at all costs. I could have got this procedure done well by a surgeon at the price I'm ultimately having to pay after the fact. I don't have the money to pay for unexpected bills after I was told what I needed to pay upfront before surgery. I actually planned to change over from Harrison Dental to Aspen, but after experiencing this scam like others have I will not be back, and I will not recommend this place to anyone else.... Mind you this place chipped my tooth next to my wisdom tooth when they were extracted. I WILL NOT RETURN.

Ariyana Jarvis
2 years ago
Very friendly and patient with me! They went over all the details of my procedure and answered any questions I had! I look forward to having my procedure done!

Chris Seagle
2 years ago
It took a while to get everything worked out as far as my insurance, but the people were really nice, and the procedures that I have had I have been really satisfied with. It only took 2 hours to remove all of my top teeth with very little pain. My upper denture looks great! This was at the Illinois rd office. I could not work with the coliseum office at all. They were not interested in helping me at all, and would not listen.