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Brian Gould
a year ago
I deal with some form of pain every time I go here. Think long and hard before you decide to go here. They are very rough on my mouth and I have had two failed root canal procedures in which instruments were left in the canal of my tooth. Both of them took a very long time to attempt but were incomplete. I was advised to have the tooth pulled because they were not comfortable with the long term prognosis of the tooth. I was then told that I would pay a lesser amount of money for a dental Implant and that no further expenses would be required for the dental implant. I returned today for part 3 of my procedure and was asked to pay another $446.20. Here is the financial pain part of the program. I spoke with a manager who spoke to her manager because I was assured by multiple people that my dental implant would not incur any additional charges. I am still required to pay the extra amount. To top off the experience, the wrong crown for my dental implant was ordered and so I will have to return at a later date to do part 3 again. Please be careful if you decide to go here for any of your dental work and get everything they tell you documented in their records so that you are more likely to have their promises kept. What they could do differently is document the promises patents are given so that we don't feel like we need to let the world know that we have to do it for them. They should reconsider the promises I have been given and honor them. I can look past annoying inconveniences but not failed promises. Update (11/3): I was able to give a call to the Patient Satisfaction Team and spoke with Heather. She informs me that a case has been created for me and that I should hear back on either Monday or Tuesday so I am hopeful that something will be done.

Amberley Chasteen
a year ago
Worst experience ever. First came to appointment on scheduled day. They said because I didn't verbally confirm (even though I made appointment two days before they cancelled and didn't tell me. Next day came back. Tech brought me in for x ray and machine was not working. I was standing in a corner for 20 min while they tried to figure it out. I figured it out that they never turned the power on. Not one time did they say hey go have a seat while we work this out. I walked out. I would never put the care on my teeth into this place.

A Rand
a year ago
Very professional and nice!! They got my teeth all fixed and corrected. They made me feel very taken care of!!!!

Omer Robinson Robinson
a year ago
Had a pretty good visit the only down fall is the cost of teeth replacements The people were very helpful. Also, the only other factor was waiting for them to receive all the information they needed from the dentist before. I never give the max rating because this helps keep you grounded.

Stealth Bandogge
a year ago
My first time visiting the Glenway location and I was very impressed with the cleanliness of the place. The receptionist, the office manager, Dr. Begino, Rachel DA and staff were all polite, kind, and helpful!! I would highly recommend their services!!!

Demba Diaw
2 years ago
Unprofessional staff don't choose this location if you looking for a dentist

Brandon Hartig
2 years ago
The DA kassie is wonderful to work with. You know just by the way that she preforms her job. Very passionate, professional and outgoing. She definitely takes the stress out of going to the dentist.

Regina Sanders
2 years ago
The dentist made me feel comfortable.

Christy Leeds
2 years ago
Staff is top notch! The dentist I had was amazing and told me what needed to be done that no other dentist has ever even brought up to me. So happy I chose to go here!

Vivian Rawls
2 years ago
I had lower partial made they didn't fit . Bought them back on July 11 a doctor lab technician and a lab tech tried to get them in my mouth we're unable to. Another cast was made i was asked to come back in the afternoon they would call me that never happened. Call today spoke with T and employee she told me she had spoken to 3 people and was told that I had picked up the partial Monday afternoon that didn't happened. She was very rude and told me I did pick them up she was going to call me back today that didn't happen now you have my money the insurance payment and I have no partial. Now I have to seek legal advice and contact the insurance co to find out what I have to do. Never expected this to happen .

Brian Sears
2 years ago
I had an excellent experience! Everyone was very nice! I had a lot done today! Everyone was patient and did an excellent job! Thank you!

Victoria Yurievna
2 years ago
Wow experience that I never had before in my life. This place offers free x ray and examination for self payers but never actually does it. My first appointment was scheduled more than a month ahead and I drove there 40 minutes early in the morning to find out that it was canceled. They rescheduled my appointment in another one month and this time before going there I decided to call them first and OF COURSE they canceled it without even texting or calling me. What kind of people working there? Why offering free stuff if you will never do it? Why wasting someone's time? This is such a huge disrespect. If you don't want to serve people for free then DON'T offer anything! I was hoping to get this examination and wasted more than 2 months with this horrible place.

JoAngela Pulley
2 years ago
Everyone was professional, patient and nice.

Emily Russo
2 years ago
If I could give Aspen Dental zero or negative stars, I would. I had the most frustrating, and time-wasting experience here, not to mention the worst dental care I've ever received. I first came in to have an exam and cleaning, which for some reason had to happen in two different appointments. I've never heard of a practice having you come in just to look at your teeth (for all of 5 minutes), then come back again for a cleaning. That's just the beginning. The exam revealed that one of my teeth needed a crown, so I made an appointment to come back (again, why couldn't they have just done it the same day I was already there?) to have my tooth prepped and receive a temporary crown. What happened next was TWO failed attempts to make and secure an adequate permanent crown, resulting in me having to come back for SIX more appointments before they finally gave me a permanent crown on the THIRD TRY. Let me also mention that this location was not the closest to me, but one of the few places I found that accepted my dental insurance. Had they not roped me into a payment plan after my first appointment, I would have NEVER continued to keep coming back after the clearly amateur service that was being provided. Having finally gotten a permanent crown as of today (my first appointment was over THREE MONTHS AGO), I still am not even confident that I have a satisfactory crown that will hold up over time, or not cause future problems. During this whole ordeal, I would often wait for the doctor to see me for almost an hour (while sitting in an examination room) on several occasions. Also, I saw three different doctors throughout this experience, so I never felt confident that they understood this ongoing situation I was being put through. Someone in my immediate family has also gone to this location, and told me of having a similar experience. I am frankly shocked at how poor of service I received, especially considering I'm being charged a high market price for my crown. I would warn ANY person considering going to Aspen Dental to stay away and find a competent, small practice that isn't a chain. Aspen Dental is the Great Clips of dentistry.

Tameka TheTherapist
2 years ago
Every time I make an appointment the get canceled and need to be rescheduled. How do the office have hours of operations but never fulfill them. I've changed my work schedule several times to find out that my appointment need to be rescheduled. Good thing my job knows that I'm not making this up or asking for proof. They do not deserve 1 star but Google would not allow me to score them lower. It's like they do not care about their customers. I've been waiting over 5 months for a cleaning that keep getting rescheduled. I recommend NO one goes here until they can get there act together. I also noticed every time I go into the office they have a new staff. That's says a lot for their practice. Still waiting on a call back from this request. Spoke to the office manager and they still haven't called me back.

Lea Davis
2 years ago
The greeting is always awesome!!! I'm still going in to get my bottoms adjusted every month for the final. I've let them know I'm not able to keep them in my mouth even with sea bond. And I'm told everything from it's my fault my gums are made that way or that it can't be helped that the final product will be good. Losing faith. Upset so much money spent and I'm still struggling.

Dianne Coleman
2 years ago
This location was awesome! The staff were kind and understanding of my son's situation. They did his check up and cleaning the same day. I was literally in and out. His teeth look awesome!!!! No wait either.

Michelle Brye-King
2 years ago
This was my worst dental experience ever! The staff kept interrupting the hygienist while attending my care which caused her to pierce my lip with the sharpest dental tool ever and the lady who puts on the dental bib hit me in the face, it was just too many "I'm sorry ". After a two hour wait I was informed that the system was not working to discuss my dental plan and payment options. I was just in for a non painful chipped tooth. #unsatisfied customer #no service

Jerry Hart
2 years ago
I wanted to add the staff and the dentist at aspen took very good care of me in the time of pain So grateful they were there for me and will be going back for more dental work very soon Thanks Aspen Dental

Carrie Breum
2 years ago
I hate to write negative reviews, but I was very frustrated by this branch. I made an appointment a month ago for Friday, April 15. On Wednesday I got a text saying they needed to reschedule my appointment and to call them. No problem. I called and was put on hold after there seemed to be some confusion. The receptionist told me they would need to call me back. I waited till the next day but did not get a call. So I called again and found out they had canceled my appointment. This isn't really as big deal, but the fact that no one called me and I had to hunt down the information was really frustrating. I understand the need to reschedule but please call and let me know so I don't waste my time and I can get help elsewhere.