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Macey Keele
a year ago
I would give zero stars if it let me. I am VERY dissapointed with how this staff is allowed to speak to their patients. I went in for wisdom teeth removal and was very nervous and met with absolutely zero sympathy at all, which is fine. No problem. What is a problem however, is how I was treated at my next appointment. I was scheduled for a root canal and unfortunately had to cancel the appointment due to my job needing me at work. My tooth broke right on the nerve a few days later and I tried to get in for an emergency appointment because I was in terrible pain and was unable to eat or even shut my jaw without crushing the tooth even more. I waited 8 days before they were able to get me in for my "emergency" appointment. The dentist berated me for not coming in when she had scheduled me to and told me it was my fault for not doing what she told me to. She then proceeded to tell me that she couldn't do anything for me and told me to "chew on the other side" and to "blend my food up if it hurts that bad". I spoke to the woman who schedules the appointments and she said she couldnt get me in for another two weeks to have my tooth fixed. I left that office in tears because of how they spoke to me and how they treated my very real emergency. They are advertized as the only emergency dentist in this area and it is made abundantly clear that you should go somewhere else if you truly have an emergency because they do not care. The cherry on top is that when I recieved my bill for services, they charged me almost 1 thousand dollars more than what was discussed and written down for me at our consult. When aspen refused to solve my problem, I went to smile doctors the day after and had my tooth fixed that same day. Please take your business elsewhere. Somewhere you will be heard, cared for in a timely manner, and not overcharged. Edit: a coworker/friend of mine also went in for wisdome teeth removal and when they sent her home after, she had a seizure, choked on her gauze, and was in the ER all day

William Cliett
2 years ago
Everyone one here are so polite and professional. I will recommend them to everyone. Thank you Brownwood Aspen Team.

Debbie Zeh
2 years ago
The driver was really nice ! However the inside of the vehicle look like she had just unpacked her car from a long vacation with her children ( it could use a rag, some elbow grease, and 409). Regardless, she dropped what she was doing when I needed her and came straight away. She was very sweet and seem to know her way around Brownwood with ease. I will definitely be using her again !

Mrs. Waight
2 years ago
Crooks.. very poor procedures. Over priced and lure patients into hidden cost. My wife nearly lost teeth next to her extractions, total hack job, with stitches. Would recommend.for.my dog. They will hire anyone just out of school. Beware..............

Fabiola Rincon
2 years ago
Great atmosphere, they got me in the next day, the staff was professional and nice. Was very satisfied with the treatment plan and the price for it.

wesley isquirdeo
2 years ago
Very personal and extremely helpful

Tom Parson
2 years ago
I had an 11:00 appointment. After waiting a little over an hour in the chair I was asked to return at 2:15 that same day. There apparently was an issue with an I'll dentist. I had to drive 15 miles home the drive 15 miles back to town to complete my appointment. I was given the option to take my chances and sit and wait. I went home at 12:40 from the office. It was apparent on my arrival that there were several people waiting so I knew that things weren't right. I returned at 2:15 was taken back 25 minutes later and then had my dental work started after 40 minutes. The dentist was excellent she was great. Her assistant was great. The inconvenience was aggravating because the cost of fuel is too high to be driving back and forth.

FRANCES MARTINEZ
2 years ago
They did a great job

Nora Sheffield
2 years ago
I came in for the final fit of my top denture. They took the extra time to do the small adjustments needed for a good fit. They are professional but very friendly making you feel comfortable. This and the great sale they had make this a great place for your dental needs

TexasVet
2 years ago
This place in Brownwwod, TX. is a joke. They are trying to keep the doors open by doing initial dental visit and exams without the follow up unless they can take you into major dental procedures. It's like a time share sales pitch but it's supposed to be a dentist. Then after the first exam they want to sit and discuss more procedures (pressure sales again like time share) and if you don't agree to all they are selling, they will not contact you to do the dental work you actually needed. They were supposed to call me with a quote for a bridge, but they wanted to do implants (which cost about 25k) I wanted the bridge, they won't even return a call with the price for the bridge. The dentist told me my medical doctor and all medical doctors don't know anything about healthy diet, but he said he read a book and he knows what is best because he's a dentist and read a book... Literally that is his words. He literally tried to belittle me and talk down to me, which I didn't allow and because of that now they won't even call me with information from my insurance companies. I had just had surgery and he was telling me to not listen to my medical doctor (the surgeon) but to listen to him because he read a book and knows everything. The dentist is some insecure guy from California that honestly thinks he is better than everybody else, and will tell you he is. This place is the biggest joke I have ever seen. I don't usually write reviews, but this place needs one so that you folks know it is a joke and not a dentist office and so you don't make my mistake of going here. Find a real dentist, beware of this place. Just trying to help you out.

Maya Pesina
2 years ago
Everyone is so nice and helpful. They broke things down so that i could get a better understanding of everything, which i appreciated.

Prairie Handyside
2 years ago
Not the service I was expecting..

muddycamo 357
2 years ago
My inital appt went great aiming for dentures. As a patient with ptsd and anxiety after already loosing teeth from surviving domestic violence. I was promised they would work with me, and they changed doctors since my inital visit. Today walked out denied of services till medical release for a blood pressure issue from anxiety after the tech numbed me twice, (took blood pressures after numbing)giving me the false hope that they where going forward with the extraction. Said we where waiting on the doc but then came back in to take yet another blood pressure to tell me that I need the medical release because she misunderstood the doctor. I tried talking to the manager to understand who also gave me false hope to give me a chance to calm down for another blood pressure check for her to come back in without a blood pressure check and also be told still need the medical release and not getting it done. I tried again after getting home to discuss with the manager why they start numbing patients even before taking blood pressures when blood pressure requirements are there and it went in circles like she didn't understand what I was asking. She kept repeating patient has to be numbed before the doctor comes in, but the doctor never came in or talked to me. I'd give zero stars if it would let me. Might be better with a different team or a different clinic but I dont plan on going back to this one.

David Gaudette
2 years ago
Vary happy so far still have a lot of work to do yet but people are very nice and professional

Tyson Goins
2 years ago
The worst most unprofessional place I've ever dealt with. I've tried for over a month to get an appointment , canceled, then they scheduled me after hours on a Friday and canceled after my boss drove 2 hours to cover for me. I went back today and we talked about tomorrow and I said that would be great and then she made it for almost a week away

Brian Dirickson
2 years ago
A little expensive, like anything else but the staff's attitude, and customer service skills make it worth it, the way they explain everything to you made it impressive. I'll be going back for sure soon to get everything I need done.

Gwen Rangel
2 years ago
Genuine people. Always friendly. Would recommend

Pickle "MSrain" Rick
2 years ago
I made an appointment to get a tooth pulled, and they said yes come in. So I go and they do X-rays of all my teeth and then send me home without pulling the tooth. They said they didn't have time. The very next day I go somewhere else and it's done in 15 minutes. They could have they just didn't want to. The dentist was also rude. I know my teeth are in bad shape, that's why I went in. But the guy says "if you took better care of your teeth then you wouldn't be here". That's why people hate going to the dentist.

JoLynn Hallum
2 years ago
We haven't had the greatest experience at all with my father's dentures. When we chose this facility we were told that we could get adjustments to his dentures the same day he needed them. This was untrue for his temporary set, and is proving to be untrue for his permanent set also. The staff is very kind, though.

Michelle Davis
2 years ago
Pretty good. My dentist was very accommodating and made sure I didn't feel any pain. However they weren't able to prescribe me more than ibuprofen. Tried to call for pain medicine (as I was in pain) and they never got back to me.