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eric kirkpatrick
a year ago
Went in with issues.staff was helpful gave me different options and I left with no worries and good plan.Happy to have them on my team !!

Sam Redding
a year ago
Prompt attention. Cordial staff. Good dental work. Reasonable cost. Very pleased

Edessa
a year ago
I went in for a check up and they recommended a couple things. One of the recommendations was I remove my wisdom teeth (it was not an emergency). He said it would benefit my overall oral health in the future. I sat down at the desk to go over finances and she provided the total cost after insurance. I applied for a care credit card and was approved for $1000. So I still owed out of pocket which I expected and it was doable. A few weeks down the line I get a separate bill for almost $800 with a letter that said my insurance didn't cover all of it. Obviously if I knew that I WOULD NOT have had my wisdom teeth removed for a non emergency procedure. Giving two stars because at least the staff was friendly but they should of been transparent that there was a possibility my insurance would not cover what they were doing.

becky gilmore
2 years ago
Was able to get in same day due to emergency. Solved issue quickly. Happy with service and staff were so friendly and helpful

Gloria Hercules
2 years ago
This place is so great, everyone made me feel comfortable and welcomed. I'm happy I chose this location.

Sara Kolarik
2 years ago
They treated me with kindness and respect for my financial situation plus the severity of my problem. They were patient and did everything they could not to make the pain worse. I would recommend them to everyone. Wonderful staff from the front reception all the way through the young lady that went through the billing with me. Thank you.

Helena Presswood
2 years ago
The staff is always very kind, respectful, and pleasant to talk to. They are very patient when it comes to sensory issues I have during cleanings (the sounds are awful). They are also very respectful of gender identities and will use the pronouns you ask them to, though you may have to remind them due to the length of time between visits. I have been going to Aspen for a few years now, and I will absolutely miss the incredible staff at this particular location when I move.

Joya Jenkins
2 years ago
Aspen dental was great.

Anneka Carlson
2 years ago
Smooth checkin, the staff is so nice, and the technology is really cool! they are open for convenient hours, like Saturdays, for checkups and other stuff you need done for your pearly whites!

Jeremy
2 years ago
Everyone is very friendly. Dr. Rai and her team are great. Very polite and professional. I did have a mediocre appointment with a visiting dentist, but Dr. Rai and her team made sure that my teeth were well and did their best to alleviate any discomfort I had. Thanks a ton.

Rachel M
2 years ago
Horrible customer service. Was calling to set up new patient visit. When I told that to the lady that answered she said uhm okay please hold. I held on hold for four minutes, phone started ringing , someone picked the line up then put me back on hold without saying anything. Hung up and called back and now no one answers and the hold recording just says someone will be with you in less than a minute but it's been three and still holding. Guess this is my sign to try an office that actually wants customers.

Sandra Tarter
2 years ago
Scanning/x-rays were very thorough. My deep cleaning experience was thorough and much less of a strain from past experiences with other hygenists. Appreciated the techniques and equipment and skill used very much.

LeeAnn Kiper
2 years ago
Worst service. They asked to move my sons appointment to 4 pm today from 2:45 pm. We showed up at 3:45 pm checked in. Waited in the waiting room until finally getting taken back to an exam room at 4:15 pm. We sat in the exam room with no explanation until 5 pm. When I asked what the situation was they just said they were running behind. When asked to reschedule they were unable to get us in until 8/16. Would not recommend wasting your time.

Angela Muxfeld
2 years ago
TERRIBLE!!!! DO NOT DO IT!!!. My husband got his dentures here and they are awful. Don't fit have "fixed" them 3 times and he's had no teeth this entire time. Money back guarantee which they don't honor. Went to a different dentist he laughed and said those teeth aren't right at all. You can get better teeth at a Halloween store. Don't waste your time and money!!

Margaret Moore
2 years ago
BEWARE they will try to tell you that you need services that are not necessary and then require full payment of said procedures just to be able to make an appointment for them. I went to another reputable Dentist and was told my gums are healthy and I do not have a plaque issue. I did not need the procedure Aspen Dental told I needed. I was in high hopes of using a Dentist within network. Quite disappointed in the way it is going or actually not going. First the initial visit x-rays...I was told I needed a deep cleaning, I had two large fillings that would need crowns... Ok with the cleaning but crowns? My response, "If it isn't broke don't fix it." The Aspen system was down and they said they could not get the cost of the procedure and walked me to the waiting room. I was never told that the were not going to do the procedure. I sat there for a half an hour. After waiting I asked the girl at the desk when I was going to be seen as I had already been there 2.5 hrs. She said I don't have an order for you. I asked you see a client sitting in front of you...the receptionist and you don't ask if you could help.. OK so then I was told I had to make another appointment. Ok let's make another appointment she said I would have to pay in full before the appointment could be made. Pay in full for service not done... nope never in my life have I paid for a service before it was done. OK so we will wait for the system to be up then we will get a cost estimate and insurance coverage. Eleven days later in spite of calling and leaving messages I again had to call them to find out what was going on. I just spoke with my insurance they have not received a claim yet for any work done by Aspen. My confidence is eroding. This was a mistake. I asked for my records to be sent and digital files of the x-rays be sent to my email as I will have my two brother in laws who are retired dentists review them I still have not received them.

Lucas Balek
2 years ago
Amazing staff. The dentist was great at finding my pain and getting me in for more care.Recommend going to this place for dental care.

Francesc Borrull
2 years ago
I was here for the first time in April 2022 for a 6-month check up and cleaning. After many x-rays, the doctor shoed up and in an instant she determined I had bone infection. The treatment was about $7,000, but with my insurance, it would go down to $1,700. They put me in an office where they made me sign a contract and pay half of it as a deposit. I was puzzled, but I usually trust doctors, so I went ahead, paid for it, and went home without my cleaning done. They'd refuse to do a cleaning unless I do the bone infection treatment. That was my first red flag. Once home, I carefully looked at the proposed treatment and it included all sorts of non-necessary things, among them a $150 electric brush. I already have and use one, and nobody mentioned to me this was included in the bill. I called my insurance and they suggested me consulting with another dentist. I did, and I DO NOT HAVE BONE INFECTION. I called Aspen Dental to cancel my appointment and get my money back. They reluctantly refunded me, but not without a fight. I requested copy of my x-rays, but I never received them. My wife came here also for a first appointment the same week, and they also found her bone infection. She ran away from the place! This place is a money maker scam. Stay away! There are many other dentists in town with ethics and your interest at heart. Not this one!

Subrina Epkins
2 years ago
Great People work here!!!! From the time you walk inside until you leave. Everyone is professional, kind and pleasant. They make sure you understand what's happening and listen to what you want and inform you of what you need. I was told about this dental office by a co-worker. If you have any doubt or insecurities or fears about dental services. Leave them at the door and walk in. 10 stars!!! Thank you. SJE

Jayda Caraballo
2 years ago
Workers are INCREDIBLY rude. Hygienist was also especially rude. I need forms for my brothers school verifying we got checked out & they refused to give it to us because we cancelled a filling appointment. The school nurse also tried to contact them to get it but they refused for her too & she couldn't understand why seeing as it's a simple form stating we got his dental checked. Seems like they only wanna work with you if you have money coming out of your pockets. Would give it 0 stars if I could.

Alejandro Andrade
2 years ago
I came in last year, the doctor is actually great although they charged me a bunch of money out of pocket for a mouth wash. I call in today because I want to get a cleanup done but I am not in town. The place I am heading out of town requested for the x-rays that this place has done for me before. The lady on the phone told me that I have to sign a release form for them to share my x-rays with me, the patient. I said great, send it to me, she said you have to come in person. Well, I am out of town so I can't sign the form and they won't give me the x-rays that I already paid for. Thus, I am really disappointed at this place and I won't be coming again (so you just lost a patient). Congrats for that bad service!