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Ed G
a year ago
Very professional and friendly staff! The facilities are extremely clean and technology is excellent.

Sandy Shutter
a year ago
Friendly gentle staff. Very respectful.

Tiff
a year ago
Great office, kind and gentle staff. I have a ton of dental issues and really love how they never make me feel bad about myself at this office as I have experienced elsewhere. The hygienist Alesha is sweet and does a great job. Dr G is personable and takes the time to explain everything to you. Don't be afraid to give them a try!

Steve Warner
a year ago
It was painful having two front teeth pulled out at the same time

Annette Koziol
a year ago
Great staff. Very professional and caring!

Zhao Sherry
2 years ago
Worst dental service ever! I had one side of my wisdom tooth infected, the doctor came in with no question and no sentences, checked my infection teeth and then said I need to remove 4 wisdom teeth, I asked some questions including what was the reason for the infection he didn't answer any of them and just told me to go to the check-out window, the check out staff was super impatient and unfriendly. Will never go to this place again for dental care, hilariously unprofessional.

Teddi Sutherland
2 years ago
Very pleasant visit. Went in for a broken tooth. They did not push a treatment plan on me.

A Forbes
2 years ago
everyone was so kind and sweet! super fast service.

Pete Parody
2 years ago
Not sure how much the customer matters. Got teeth pulled in Cicero yesterday and no one there is answering the phone. I contacted another couple offices and turns out the dentist isn't in at either of them or Cicero and was told to call here. The pain med prescription I was written isn't working the best and was told to call to get a new script if needed. Auburn refuses to write it because the dentist there hasn't seen me before, but they can clearly see I'm a patient at Aspen and had teeth pulled. I get told to contact my doctor or go to urgent care/ER, my doctor won't be able to do anything because this is dental. Glad to get told to go give myself another bill that I don't need, what lovely customer service.

sailorkwii64
2 years ago
It's my first time back to a dentist and I'm glad I was able to see what was wrong with my teeth. I'm glad that the staff were nice to me. I did sign up for the subscription to save money annually but I am still very worried about my billing since I'm on a tight budget. I'll still go back for fillings, root canal and so forth. It is my first time back in around twenty years and something must be done before I may lose all my teeth.

Dori Ryder
2 years ago
I read reviews before I made appt. I decided that despite many negative ones; I needed to go because I needed financing; which they did. On July 14, 2022 I went to my first appt. @Auburn location. I had a broken, decayed front tooth. They did x-rays and everyone was very friendly. After x rays I met with one of their rep(wish I had her name); explained if I wanted to try to save tooth I would have to go to a Specialist. I did not not want to go through the hassle and could not pay. I said "what if I have the tooth pulled and a new partial made"? She said that can be done. She obtained the financing for me, gave me a printed out total estimated treatment plan. She then gave me appt. cards for 3 visits. I was very happy I was going to have a smile again. That happiness was short lived. My next appt. July 19th was for the extraction. After taking me into the room and doing the very painful numbing; their Endodonist, B. Damlaj starting talking(whispering) with assistant in the room, and then they both left. A short while later they come back with a woman: I think might have been office manager. She said they could not do my partial and I needed to go to the specialist (Prosthodontist) they had talked about. I said I don't understand or remember them telling me I had do do that. Later I looked through my treatment plan and there was a referral form. I ignored it because I thought when I told them at my first appt. I would have the tooth extracted instead of trying for a crown: that the referral was a paper I could ignore. I mean I was given the treatment plan and 3 appointments for what needed to be done! They would not change their minds. I was very upset. I called them and asked for an explanation on why they could not do the partial. The response from Missy was "Dr. Goshn does not feel comfortable about it." What the heck?? Then why did I get a treatment plan and appts. set up? She didn't know. I asked about another location and she said I could try. I tried Camillus. It was a NO. They are taking any transfer patients at this time. I said I am not transferring; I am trying to get done what Auburn wouldn't do. She said because I was in the Aspen system; I was considered a transfer. I could try another Aspen, there are not any close to me; I live in Cayuga County. At this time I am still trying to find a place that will do the partial and be able to finance. Only Aspen take Dental First. Because of Auburn Aspen; I have no teeth on the left side of my mouth, starting with the front one. Funny how they advertise how they want to give your smile back. They have taken mine completely away! I will never, never, ever refer anyone to Aspen. I am so sorry I didn't take the advise of the reviews. Do not go there. I feel like they did a bait and switch type deal. I will be filing complaint with the BBB, Aspen Corporate and the Attorney General. They should not be allowed to run a business.

Deanne Cook
2 years ago
So last month was the first time I had been to a dentist since 2008 , my tooth was killing me found out 3 of them need pulling .. the staff was amazing and answered all my questions and made me feel very comfortable.

Niel Ross Neri
2 years ago
the place is CLEAN and all the staffs were accommodating. In addition, i like how they remind clients about the scheduled appointment making sure that you won't forget it.. on email, receiving a call days prior and on the date.

Julia Millett
2 years ago
My partner went in because he broke a tooth and had an exposed nerve. He made the appointment as an emergency, and when he arrived, the staff spent several hours scanning and x-raying his teeth. They then told him to come back the next day for more x-rays (not even to have it fixed) and quoted him $2700 to have every cavity filled in addition to $200 more for the x-rays, which is not what he even went in for. It seems like Aspen Dental doesn't understand the word emergency or what it means to fix a broke tooth. It was a huge waste of gas and time. With driving, it wasted easily 4 hours of our day and they tried to nickel and dime us. So much for an emergency visit.

Lisa Mcclure
2 years ago
Everyone is very nice there great experience

Kamri Vazquez
2 years ago
Unprofessional service. Twice now in the last month they have texted me saying we need to reschedule my daughter's appointment saying they aren't going to be in office that day. These appointments weren't scheduled online, they were scheduled over the phone- with a person. Stop scheduling appointments then a week out text me saying you won't be in the office that day. Only giving them two stars because I have had work done here in the past and they did a decent job. Get it together Aspen Dental in Auburn!

Carmen Salva
2 years ago
3 words: "HEAVEN ON EARTH"

AJ Diraddo
2 years ago
Very friendly and professional, had a great experience, would definitely go back when needed..the staff was awesome..

wendy gosselin
2 years ago
Quick, fair prices, super nice staff

Katie Cholette
2 years ago
Quick and friendly, very efficient! I will definitely be a repeat customer!