Sort by

Lynne Fitzgerald
a year ago
I choose this dentist due to terrific reviews, however minimal time was spent with the MD and a staff dental hygienist diagnosed a treatment plan along with the office manager after X-rays and pocket evaluation was completed.. I was told a specialized treatment was indicated - I had " periodontal disease " and oh No ' Did you know"?? it's bad ! Thus - My teeth could not be cleaned- and I hadn't even seen the MD yet !!!???!! I professed I'm here to get my teeth cleaned and do not want any other service - I would leave if I can't get my teeth cleaned! The hygienist then stated she needed permission to do it and would sent in the MD - the MD presented with a student, I assume - never asked permission if I was ok - checked my teeth stating i no cavities and asked me if I had pain ? I said NO all I wanted was my teeth cleaned ! She turned and said ok and she would get the hygienist???? No discussion my bad diagnosis? No periodontal explanation! No medical opinion that I could not get my teeth cleaned !!!! Did she even know what happened ? I was appalled. The physician clearly does not run this practice! The office has no privacy or implementation of patient privacy precautions in place! Prior to being seen - sitting in the empty waiting room I overheard the office manager speaking with my insurance company requesting a detailed coverage printout - I heard the whole conversation- HIPPA ? Obviously the hygienist knew I had Medicare PPO coverage- it makes sense now because she was asking me about my insurance- ? if I have used it before ? Everything inside me said to run ... But I politely stayed compliant and my teeth were polished first ... then the plaque was removed ? Backwards protocol for sure - but I said nothing Upon leaving - I made another appointment - proper procedure was to complete a cancer screening or a fluoride treatment after cleaning??? I am a healthcare administrator running multiple huge practices in multiple states, I was appalled by this poor dentistry standard of non-excellence! I expect honesty and a compassionate commitment to patient care - I did not get that unfortunately for the dentist - do not wish to return. I will not be a medicare victim simply because you want to bill my insurance for unwarranted services! My dentist who I have gone to for 30 years - whom I just saw in March would never let a hygienist ruin his practice with a misdiagnosis resulting in losing a potential patient! My dentist is also a professor in the dental school - I have been treated with all new technologies and expert care and obviously have aging teeth ... and they are in perfect condition for my age! Well taken care with expertise ! I am really disappointed this happened to me - It would have been so nice to find a new dentist in Texas ! Please do better and return to your professional ethics commitment - it is a business but you don't have to present a treatment plane BEFORE seeing the provider ! It is not professional and patients will be disappointed and not return. Respectfully, LMF

Karen Zambrano
a year ago
We were taken back for to the appointment promptly and treated with respect and given excellent care. Everyone was friendly and courteous. I would recommend this office to a friend.

Mark Parker
a year ago
Everybody was very nice - a great experience.

Leonam Slagle
2 years ago
I've been with this Dentist for over 6 yrs. She's a great dentist but her office managers are rude and they don't know how to do billing or how to let someone know that they have a balance from 4 yrs ago and charge you when they should t charge you because the insurance said they paid it already but they say they can't see where it was paid. I hate leaving this Denstist but if you have incompetent people running you office it's time for a change.

Caleb Chbotoos
2 years ago
Such a wonderful experience at this dental office super nice staff as well as very professional my daughter was extremely nervous about going in for her first dental appointment but they did so good with her that she actually enjoyed being there and wants to go back lol couldn't have asked for a better experience for me or my family I would highly recommend to anyone

Laurie Dichiara-Vyse
2 years ago
This place is awesome !! The people there are the kindest and most professional! Tracey helped me through the process and calmed my nerves and got me through my treatment ! Amazing dentist and staff ! Highly recommend!

Jaynee Stephens
2 years ago
Dr. T did a wonderful job with my kiddos. Taking two kids to the dentist is never fun but when a dentist office goes above and beyond to make sure your kids are comfortable, it means a lot. My daughter was nervous when we first arrived and was upset about it and a woman named Trase or Trasey I think came to my rescue and talked with my daughter about healthy teeth and dental appointments being important and she went to great lengths to make sure my daughter was calm during her appt. Can't say enough about the professionalism of the staff!

Kathy Yosten
2 years ago
Everyone was very nice and professional.

Phillip Busby
2 years ago
Great dentist! Dr. Dana Tievsky was wonderful. Had a great experience with front desk staff, dentist and hygienist. Went ahead and booked a cleaning for my wife too! I dread trying to find a new dentist as I've had many bad experiences, this place rocks.

Roslyn Chin
2 years ago
The staff and Shannon my hygienist are welcoming and amazing! I love Archstone Dental.

Kevin Lackie
2 years ago
The staff are very nice and I was happy with the service they provided.

NANCY COMO
2 years ago
The people who work at Archstone Dental are very nice and efficient. I don't need to spend a lot of wasted time there. I really don't mind going to the dentist when the people are as nice as those at Archstone Dental.

Renee Radford
2 years ago
Great service and the employees are very friendly. I love that I don't walk out hurting from a cleaning.

Cecilia Allen
2 years ago
The office was very good.All of the techs were so nice and informative on what they were doing.The Dentist explained what was going on with my teeth.They all made me feel very comfortable.

Lori C
2 years ago
Very kind, knowledgeable, and informative staff.

Sharon Sampson
2 years ago
My first time there. Everyone was friendly and professional. The office was bright, clean and welcoming.

D H
2 years ago
Everyone was friendly, proffesional and always conscious of making sure everything was ok during my appointment. Doctor Tievsky was great and very knowledgeable.

danny2012pon
2 years ago
Dr. Flores did a great job cleaning my teeth and constantly checking on me. The office itself is really clean and looks great.

Tara Robinson
2 years ago
I had a great experience!!! I highly recommend!!!

Diana McElvy
2 years ago
Finally! A dental hygienist who isn't afraid to actually clean my teeth! I avoided going to "the dentist" because so many hygienists just don't clean well enough, but this one did a great job! I really didn't have much contact with the dentist, but she was very nice. I didn't need any further work done... I will be back in 6 months! Appointment made!