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Suzette Endris
a year ago
Dr. Ryan Rogenmoser and Dr. Taylor Sylvester and their entire office staff (from the front desk to the patient recliner) are the epitome of the dental profession. From my family's observations, the staff is very cognizant of everything "Dental-Related". Even though I (like many others) dislike any type of dental procedure(s), I highly recommend Alexandria Family Dental Care. Dr. Ryan Rogenmoser and Dr. Taylor Sylvester became my family's new dentists this past July, 2022. Dr. Rogenmoser diagnosed me with possible TMJ and fitted me with a customized mouth night splint (July). He explained other recommendations that would help with TMJ if the mouth night splint was not successful. Dr. Rogenmoser was right - the mouth night splint has relieved morning jaw pain, neck pain, and headaches. In August, Terri (dental hygienist) did an awesome job x-raying, cleaning, and polishing our teeth (and whatever else is part of a routine dental cleaning). I will have to say Terri did a "top notch" cleaning. Dr. Sylvester looked at and examined our teeth, explained a few things, and answered our questions. Dr. Rogenmoser was very meticulous, patient, and thorough as he extracted my son's wisdom teeth in August. Throughout the appointment, Karly (dental assistant) came to the waiting area a few times to let me know that everything was going well. I was very impressed when Karly came to the waiting room and told me that Cameron was ready and for me to walk outside and drive up to the back door. Dr. Rogenmoser and Karly brought Cameron out in a wheelchair. Both were very thorough in explaining what was done and answered my questions. Karly gave me a detailed packet on what to expect after wisdom teeth extraction. Dr. Rogenmoser took care of filling a cavity (October) that Dr. Sylvester noticed during Cameron's dental cleaning in August. Dr. Sylvester did a dental procedure on an old filling that I had. I was very pleased with the look (even though it was not noticeable to begin with). Dr. Rogenmoser did an awesome job in taking care of one of my molar teeth that had a crack in it and its filling. He did his "dental magic", placed, and fitted a temporary crown. I went back about a week and a half later, and he finished off by placing and fitting my permanent crown. At that time, I met Kate (dental hygienist) and Sadie (dental assistant). By observing my nervousness, both young ladies were very caring and explained what Dr. Rogenmoser would be doing. In trying to become new patients, the front desk office staff was very caring and worked efficiently in getting my family and I established patients. Words can not describe how Justin, Magan, and Meagon worked together to get us in the computer system as new patients and explained how to complete new patient paperwork online. Justin explained he would take care of all paperwork dealing with insurance claims and any billing questions we had. Magan did her best in scheduling our appointments based on dental needs. She also considered my son's work schedule. I appreciated the several phone calls from her letting me know that Cameron could be worked in sooner. After dental services, Meagon worked efficiently and quickly to get us checked out. If I had billing or insurance questions, she would take the time to ask Justin (if he was available). If need be, he contacted me later. So, again I highly recommend Dr. "Ryan" and Dr. "Taylor" for dental services!

Andy Parker
2 years ago
Had both lower wisdom teeth removed, very painless procedure with them. Dr. Rogenmoser was upfront and his entire office team are very caring and attentive. I would 100% recommend him for any dental procedure. I would say the only torture was the food network was playing when I was in the chair....lol. I can't say enough about his team and the excellent experience I had, they kept me comfortable and laughing almost the whole time. No I was not on laughing gas I did the ole numb the area and pull.

Love McAllister
2 years ago
They are tremendous, I am pleased with the work that they have done for me.

Jeana McGraw
2 years ago
Horribly, snooty receptionists. Will cancel your appointments if you have no service to call and confirm your appointment but they won't call and tell you it's canceled. They don't even consistently call/ leave messages about upcoming appointments then threaten to drop you bc they didn't call to confirm. The dentists and hygienists are actually great, but the rest of the staff is a bag of d!cks Also, I'd like to add that I am not a patient, all 3 of my kids are.... were. Dr rogenmor, you need not reply. I dgaf what you have to say. Have a day.

Stephen Ira Adams
2 years ago
Dr. Rogenmoser and his staff are very professional. Dr. Rogenmoser does quality work. His assistant Carley always explains step by step what they are doing. I like the way she interacts with her patients. I have sent many of my clients to him and they all have good things to say about Dr. Rogenmoser and his staff. I recommend using this dental clinic for your dental needs.

John Ray
2 years ago
Very friendly office and excellent service. I have been a patient since 2016. Services provided to me have been cleaning, exams, crowns, implant, and Zoom (whitening treatments). Highly recommend.

Kenneth Parenti
2 years ago
My wife (Lisa Parenti)was a patient to have some major dental work done. She had to have all upper teeth removed. I paid for her to be put under to make her as comfortable as possible. Her appointment was set for 730 am on a Friday morning. She was told to fast for at least 8 hours. She received a phone call Thursday late afternoon that her time was going to have to change due to an issue with her being sedated. Now the appiontment was scheduled for 11:00 am. We entered the office about 10:30 to check in and there were other people having major procedures also in front of her. We now have had to wait til 2:00pm before some one finally came and got her. She had not eaten or drank anything since 10:00 pm the night before and could not be sedated due to dehydration. Others in the office had also been waiting for hours after their appointment times. After the procedure, 4:00pm, my wife was told to come back first thing Monday morning and they would take care of her right away because her new teeth would not fit. She got there when the office opened at 7:00 am, checked in, and after sitting there til 8:30, left because she had to work. She found another dentist through her employer and he took her right away and was able to fit her teeth for her so she could eat. After she came back for her second appointment at 7:00am and sat again for another hour and a half, she had to leave. Every appointment with this office was started hours late. The procedures and all appointments were paid up front and in full. After she called the office and asked for a refund for the appointments, she was told they refuse to refund her money. I have been in touch with Care Credit and will be having them investigate. And my wife and myself have notified our co-workers and employers at Red River Bank, Plastipak and Proctor and Gamble of this terrible experience and would not recommend this dentist office. On a positive note, the ladies that work up front at the desk had to put up with a bunch of upset people due to the lack of communication from the dentists in the back and conducted themselves very professionally under the circumstances that they were put under.

David Boerboom
2 years ago
I like the folks at Alexandria Family Dental. If you are reading reviews, looking for a dentist; this would be a good practice to go with. I can't imagine having any better of an experience anywhere else. *EDIT* Actually, now that I've had time to think about it....as per my experience; the hygienist that I dealt with... --or actually, that dealt with me... Is pretty great. She's just one of those people that you don't mind being around, even if that person has both of their hands in your mouth. But seriously, this individual is just brimming over with a high work ethic... That much is obvious. She can stick me in the gums with a needle anytime. I can't convey to you all how great, how much better I feel now... I feel like a new person. This place has a male dentist, and a female dentist...to whichever is your liking. That's a good business arrangement. The staff fills out the good service, and does what a staff should. They are both professional & polite...knowledgeable & understanding...patient & caring. Wait times are at a minimum. Location isn't bad, pretty good; actually. . You know what? I think so far, this has been about the best experience(s) I've had with any dentistry offices I've been too. Definitely better than having dental work done in a van. I'll be back in a few months. ;)

cristian carrion
2 years ago
xd

chad greenhouse
2 years ago
Friendly staff and excellent service, highly recommended.

LAYA L
2 years ago
Not good experience at all, not happy with my two visits, waist of my time and MONEY Not Recommending In response to owner I have submitted one invoice of many, so not only is the service unacceptable but also the billing department can't even get it right!!!

Trixy Peart
2 years ago
It's been a great experience with y'all! 2020 wasn't nice! 2021 just got better! Your staff was awesome! My dental experience this YEAR 2021 has been exceptional! Y'all are the best! Thanks

Shana Noll
2 years ago
It's pretty worrisome when you need to have emergency dental work done when you are out of town. However the team at Alexandria Family Dental Care put me at ease immediately. This is the first time I've had dental work done that didn't leave me with extreme pain for days. I highly recommend Dr. Rogenmoser and his staff!

Linda Dauzat
3 years ago
I have had terrible, even horrible experiences with Dentist and their staff ever since I was very young. I started out with dental procedures with a Dentist in April 2020...nothing was getting done and he and his staff were very rude and unprofessional I seeked, out with Humana's help, Dr Jonathan Rogenmoser. That dentist and his professional, caring, and helpful staff, from the front to the back were AWESOME. Dr Rogenmoser is a very wonderful man as well as a dentist. He requires perfection for his patients and their dental work. You can't say enough about his staff...very considerate, helpful, caring, and PROFESSIONAL. I will definitely be with this office for the rest of my life and I will definitely be directing others to Dr Rogenmoser and Staff. Thank you ALL for your care and concern for my dental problems. You are The Best...Linda Dauzat

Shana Noll
3 years ago
It's pretty worrisome when you need to have emergency dental work done when you are out of town. However the team at Alexandria Family Dental Care put me at ease immediately. This is the first time I've had dental work done that didn't leave me with extreme pain for days. I highly recommend Dr. Rogenmoser and his staff!

chad greenhouse
3 years ago
Friendly staff and excellent service, highly recommended.

LAYA L
3 years ago
Not good experience at all, not happy with my two visits, waist of my time and MONEY Not Recommending In response to owner I have submitted one invoice of many, so not only is the service unacceptable but also the billing department can't even get it right!!!

Trixy Peart
3 years ago
It's been a great experience with y'all! 2020 wasn't nice! 2021 just got better! Your staff was awesome! My dental experience this YEAR 2021 has been exceptional! Y'all are the best! Thanks

Pam Crain
3 years ago
Dr moylan. And mrs kayla are the greatest. Actually the office is very clean and friendly. This office is also very honest. Iam glad me and my son switched to this office

Shelby Lauren
3 years ago
Absolutely blown away by the unprofessional staff and the attitudes they have!! Not just the front staff but the dentist themselves! As someone who's terrified of the dentist, stay clear of this place. Very very unconcerned with your needs and pains. Literally all this place wants is your money, they absolutely don't care to work with you no matter how bad off you are. I've dealt with them numerous times it wasn't just one bad experience. I absolutely will make sure none of my loved ones ever walk in their doors. Worst business and worst "doctors" office I've ever encountered.