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Bernice Gemeniano
a year ago
I am writing this review because of Heather's unprofessional and rude behavior. I called your office at 3:32 p.m on October 25, 2022, to reschedule a cleaning appointment scheduled at 5:00 p.m. that day. Heather informed me that I needed to pay a late cancelation penalty fee of $50. I agreed and politely asked her if I still needed to pay the late cancellation if I had a valid reason for canceling. I told her I was not feeling well. I have a sore throat and head congestion. Heather's response was dismissive and unprofessional. Her tone was condescending and rude. Heather replied, "If you know you are sick, you should have called us right away and not wait until an hour before your scheduled appointment." Heather is not wrong. I should have extended the courtesy of calling your office when I felt sick, as Heather rudely suggested, but it didn't occur until later that day. However, Heather should learn how to extend compassion and politeness toward the clients she speaks with on the phone and in person. I went to work earlier that day feeling under the weather, but because it is harder and more work for me to draft sub plans for my class and look for a substitute teacher to cover it, I went to work anyway. It wasn't until the end of the day that I remembered my cleaning appointment at your office. Heather's response would have made a lot of difference. Heather could have extended basic human decency and empathy, used a professional tone of voice, and chose to de-escalate an irate and already sick client by apologizing; I would not have been writing this letter of complaint. I am a relatively new client to your office and have only been a client for less than six months. I must say that I had good experiences with everyone in your office, from the dentist to Sandie to the front desk and the cashier. They were all warm and professional. I am kindly asking for this situation with Heather to be addressed. Heather needs to be trained again on how to build a better rapport with clients and show compassion to the patients with whom she works. I have authorized your office to charge my debit card on file for the $50 for the late cancelation because the late cancelation was not my issue in the first place.

liz merrill
2 years ago
I chipped my front tooth quite a bit on a Friday night. The piece flew right out of my mouth and I've never had this happen, and I was so upset. I asked around and was given some great dental referrals. I began calling early Monday morning. Aiea Pearl City Dental was able to give me a reasonable quote AND an appointment the very next day. Originally, I was looking to see Dr Marc. However he isn't taking new patients. They offered me an appt. with Dr Aaron Harada. I was nervous because he's youngish. Well. From the moment I walked in it was very professional and personal. The waiting room is clean and they have a streamlined check in system. The front desk staff and receptionist, well, you feel like a very special person and they are like that with every person! Like they love their jobs! My dental assistant was so kind and reassuring. Dr Harada gave me some options after looking at my x-rays, and then the billing gal gave me financial info on the spot. I went with the simplest option, like a patch job, if you will....It looks better than before I chipped it. Honest to God! I was really prepared for the worst and I got the BEST. I'm impressed with this office and everyone in it and Dr Aaron did a fantastic job. 5 stars!

Donna Ai
2 years ago
Always find the hygienists thorough, gentle & knowledgeable. Dr. Blake is always open to answering any questions I have, which I greatly appreciate. The only suggestion I have is to have the dental care suggestions written down, as I'm at the age that I forget.

daniel ward
2 years ago
I have known Mark for 39 years I would not have gone to anybody else. I would only trust and Mark two pull two teeth two root canal's and one filling in one day. I am dreadfully afraid of the injections to numb my my mouth but he does it with a special technique where I didn't feel it at all! I didn't feel anything when he injected me. And surprising me I didn't feel much pain or discomfort throughout the entire procedure maybe 15 seconds because of our persistent resistant root That didn't want to come out. But that's all! Mark is amazing and I had another procedure done by his colleague about two years ago and I felt no discomfort Then as well. He is truly the best! I have renewed appreciation for the job that he hast to do. It's not easy but he is the dentist extraordinaire. God bless you and your family abundantly!

Kirk Taguchi
2 years ago
Very thorough, professional, and thoughtful people here. Highly recommended, glad I found this dental office.

Phil Paragoso
2 years ago
Love the remodeled office to more modern to make you feel comfortable....Kim & Dr Ozaki awesome customer service and upbeat That you enjoy being there and time goes by quickly

Kenvin Lum
2 years ago
Staff is supah friendly

Thomas Corn
2 years ago
Wonderful facility. Nice, clean, and professional. Staff is super helpful. Gena helped me set-up my first appointment with Dr. Blake. My cleaning was in-depth and very thorough. No complaints at all. Thank you for taking care of me!

John Barayuga
2 years ago
Dr. Ozaki took the time to make sure the job was right. If something looked even slightly off to him he went back and fixed it. He gave a lot of effort into the major issues as well as the little ones. On top of that he's got stellar charisma!

Faith Tyler
2 years ago
I have been seeing Dr. Mark Nakamura for many years and have always enjoyed and respected him, his team and the dental work performed. Thank you and Merry Christmas and Happy New year to all!

Rowena Ballesteros
2 years ago
I have been going to Dr. Nakamura's office for quite some time now. I enjoy going there to see their friendly staff and clean office space. Having Tracy as my hygienist is also a plus. She is patient with me haha! I would highly recommend this place for your dental needs.

Alison Yee
2 years ago
I felt super safe/protected at Aiea Pearl City Dental Care. They recently renovated and expanded and have taken great measures to be Covid safe. There's a huge waiting room now with 2 air purifiers. There's also air purifiers in each room. I love my hygienist Kim because she's so thorough and conscientious. They have definitely done everything in their power to keep their employees and their clients safe. These guys are top notch .

Stephanie Hughes
2 years ago
Dr Blake has been my dentist for about 5 years now and he is the BEST dentist I've ever had. Seriously thankful to have found him. He's professional, knowledgeable, gentle on your teeth and friendly. Just a down to earth, awesome person. His whole staff is friendly and great too. I recommend this office to everyone.

Garrick Asato
2 years ago
Our Ohana been doing dental care for over 10 years there. Dr Nakamura and his entire staff are very family friendly and professional!

Jason Hoagbin
2 years ago
Very professional, atmosphere was Pleasant can't wait looking forward to go 6 months. I highly recommended place

sufrgrl 808
2 years ago
Dr.Ozaki is the best. Kind, courteous, honest, caring and meticulous. I feel confident that I'm in good hands.

Lester Nino
2 years ago
I've been a patient here for at least a year now, and it's always been a pleasure working with them. Had cleanings, and fillings done.

Lon renard
2 years ago
Excellent service from all people on staff.

Lawrence Higa
2 years ago
Prompt service, minimal wait time, friendly staff. Knowledgeable dentist. Highly recommended.

Glenn Atta
2 years ago
My experience at Aiea Pearl City Dental Care was great! This was my first visit and the staff was friendly and made me feel at home like a long time patient. The environment was modern, clean and welcoming. My experience was two thumbs up.