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Tam B
a year ago
I moved over two hours away and for several weeks I've been calling to get my daughter an ortho appointment. I leave a message each time and no one has yet to call back. I'm really disappointed because I've paid off her braces and now have to start all the way over due to having to transfer her services to an orthodontist closer. This is so disgusting, the fact that I can't get in contact with management, corporate or anyone! If I could give zero stars I would!

Geri Diaz
a year ago
First I would like to say that my love for going to the dentist is quite minimal. I made a call on 9/8/22 to A smile 4U . I had the pleasure of speaking to Carla, the front desk receptionist. Carla was not able to get me an appointment until the following week. She advised me to call back the next day which I did. Next day I called and said I was interested in changing my appointment date. Carla answered the phone and right away she said Ms Diaz I'm sorry nothing was available. Then she asked how was my pain? When I answered she told me to hold on and came back saying Ms Diaz could you be here by 10am. I was so grateful that she tried again. When I arrived as if there was a sign printed on my chest. Carla looked up and said without hesitation, Ms Diaz nice to meet you. I was called to the back by an assistant named Brielle. She looked at me and saw fear written on my forehead. She smiled and said how is your week going so far? I told her I did not want to be here. She gave a chuckle and said don't worry I'm going to take care of you. Brielle took my X-rays and made sure I was comfortable. Next it was time to meet the man himself, Dr Humam. He asked about my background and understood where my anxiety towards the dentist came from. He was able to connect with my culture coming from a different country. I had my extraction done on 9/23/22. When Dr Humam saw me, he remembered what I told him about my anxiety towards the dentist. He drew a picture of my tooth and explained exactly what we were about to do. He then said "My assistant Christina is really good at holding hands". Next thing I knew she was holding my hand as if I was about to give birth lol. I say all this just to let you know that the staff at A smile 4U at Decatur are friendly, attentive, compassionate and knowledgeable. I will recommend this office to all. This is what great customer service and support looks like. Thank you team, G Diaz.

Agnes Mayasari
a year ago
I had a wonderful experience with A Smile 4 U and Dr. Humam. I came in for a root canal and they were able to work with my schedule and responded quickly. The staff were very helpful and friendly. The staff treated me as if I was a good friend. I had good conversations with everyone and felt really comfortable being there. Dr. Humam is an amazing Dentist and person, I never worked with someone who cared so much about making my teeth look great and making me feel so comfortable in a dentist chair. He was so friendly and it was really easy to work with him and talk to him. He pays attention to detail which I really love and you would want someone that cares about the look and comfort of your teeth, especially something I will be using for a very long time. I'm very happy with my teeth. Thank you so much Dr. Humam and A Smile 4 U Staff!

Cee Cee
a year ago
I love this dentist. I come way from East Point just to come here. All the staff are very professional. They give the kids something to do while they wait and the wait isn't that long either. Procedures are fast also. Definitely canceling my East Point appointments just to come here

The Luxury Experience
2 years ago
Please do your research on this company before sending your kids here. Completely unprofessional. I do not recommend this place at all.

Career Access Corporate
2 years ago
Unprofessional

Michelle Byrd
2 years ago
This Dental office has to be the best ever for me. The Dentist and all of the Dental staff were very caring and professional. They all bent over backwards to make me comfortable and content. They are definately worthy of the 5 stars.

Kamella Greene
2 years ago
ONE word to sum of my first visit: UNORGANIZED! I had to wait an additional hour to be seen because someone scheduled it at 10am instead of 9am. Never filled out any paperwork regarding my insurance. No one introduced themselves to me. They don't explain the process. They just do the deed and go to gossip and discuss their plans after work.

B Livin life
2 years ago
I wish orthopedic was there twice a week instead of just thrusday

Julia Hopp
2 years ago
I really like the dentist here. He is knowledgeable, professional, and kind. The reason for the low rating has to do with two separate visits. I schedule an appt for a procedure, and after waiting 45 minutes per the appointment time I was finally shown back. At minimum it was going to be another hour and a half to finish what needed done. Because I couldn't spend 4 hours with driving missing work, I had to leave. I was disappointed bc I made the appointment but I do understand that sometimes doctors are busy. I excused myself from the room- realizing I would need to come back. What really unimpressed me, was that when I approached reception and communicated that I could no longer continue to wait and needed to schedule a new appointment, I was asked to sit down and wait LONGER while they did something else. No other patient was waiting to be helped. No one was in the lobby save one person. I just communicated the wait was too long and you've asked me to wait more. So I let them know they could call me to set it up when they had time. The other thing I appreciated was, the dentist did say if I had any issues to "just walk in". I don't like to do that if I don't need to. But when I woke up on a separate day with severe pain and swelling in my jaw about a month after the above incident, I got in the car and drove to this location. When I got there, I was told the dentist was out. There was a different team in the office. I explained why I was in and that the pain was an 8/10 and they said "we can get you in earliest at 3pm tomorrow or you can try calling around until you find someone." I thought that the dentist was a doctors office. I can't imagine a situation where someone comes in needing treatment and they're sent away and told to "call around". No professional doctors office would do that. They would at the very least give you a suggestion or next step. Given this is a chain, I'd have thought that bare minimum they would have another location to try. Instead I was asked if I was a regular patient and then told to call around. I'm really hoping this isn't an infection and that it doesn't impact my pregnancy negatively. If so, I will be looking into my options for addressing things. The dentist is great. The policies and care of the overall business is lacking.

Renee Woods
2 years ago
The staff is AWESOME!!

famina laroui
2 years ago
We have been patient a there for 3 years now (my children ) the Front desk employees are always very nice and welcoming and helpful but the assistant are not very welcoming and they never explain what they did nor the doctor unless you ask questions . However they Usually good with appointment timing . Last time I went was 2 weeks ago the assistant wanting my son to. come back for something that could have been done the same day (1 hour wait checkup for 2 kids ) hopefully the front desk lady got to get my son taking care off same day appointment .

Lady Joka
2 years ago
My boys enjoy their visit with the friendly staff every visit One of the best google search finds I have done

allison kidd
2 years ago
A smile for you always takes care of my child as if it were their own.

Andrea & Nazim Ouargli
2 years ago
I was a new patient. The online booking process was seamless. When I showed up I filled out a couple forms and was taken back pretty quickly. All of the people I came in contact with were very kind and welcoming. I saw the dentist who looked at my x-rays and asked me if I wanted to go ahead and do the cleaning on my first visit. I said yes if I could leave in an hour. There were no hygienists is available So he did the cleaning himself. I thought that was very awesome to see a dentist do the cleaning so I didn't have to come back for another visit. Overall great experience looking forward to continuing the relationship there

Mykeyah Jackson
2 years ago
Very Great Customer Service

Dana Dane 74
2 years ago
I have been trying to reach the Decatur and East Point offices for months now to schedule a new patient appointment. The phone tree is awful! When I finally reached someone the person answered the phone saying, "How may I help you, without answering the phone in a professional manner." I am so glad that they do not accept my insurance because if they cannot do something as simple as answering their phones answer imagine how difficult it would be if you are an actual patient needing to reach the office should an emergency arise!

Eva La'Dell
2 years ago
STAY AWAY!! Especially, for the orthodontist. You can never reach anyone at this office by phone and they always have a different staff when you visit. They suck when you need to communicate with them. They use some incompetent service to answer they're calls. Take note of the people leaving the 5 star review. Yep! Say less.

Autumn CB
2 years ago
Absolutely love this location for my daughter. The office team is friendly and knowledgeable, and the office is clean. That is all that I could ask for <3

Biyensa Desta
2 years ago
I go here for my wife they are so bad they ask you more than 1500 to remove one teeth I never seen like this treatment in Georgia even my wife is pregnant no body thing about it.one thing I forgot I asked them for cleaning you couldn't believe what price they told me 4600 plus to fill in 3400 Total they ask me 10,000 do you think it this the right price for one teeth,thus why I say they are so bad.